Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY
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9.6 98 Reviews
  • Abbotsleigh Mews Care Home, Sidcup
Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care.
Short stay, convalescence and palliative care also available.

The home is arranged into different houses for different types of care and is surrounded by beautiful landscaped grounds. Residents also have a choice of lounge and dining areas, a sensory room and activities rooms.

Registered nurses and well-trained care assistants know that it's important to create a friendly atmosphere at the home, giving all residents as much independence as possible, while also making sure that they have all the care and help they require.

Residents are served nutritious meals that are tailored to individual diet plans. Afternoon tea and fresh fruit platters are popular, as are homemade cakes.

A versatile activities programme aims to help residents maintain their independence as long as possible. Residents can enjoy a wide range of hobbies, coffee mornings, outings, music and other games, arts and crafts as well as weekly visits from the neighbouring nursery and part of an ongoing initiative to help bring old and young people together.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Abbotsleigh Mews Care Home'.

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Care Provided by Abbotsleigh Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christen San Pedro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Abbotsleigh Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The bus stop outside will soon take you into Sidcup, just a mile away. Within easy reach are Chislehurst Caves and lovely walks at Scadbury and Danson parks. The Royal Observatory Greenwich, Canary Wharf and the O2 are also less than ten miles away.


  • Parking

  • Lots of on-site parking available.


Abbotsleigh Mews Care Home Reviews (98)

Total of 98, showing 1-20
9.6

Abbotsleigh Mews Care Home has a Review Score of 9.6 (9.629) out of 10, based on 25 reviews in the last 2 years. Over all time Abbotsleigh Mews Care Home has 98 reviews.

Overall Experience

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Date Published

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Review from T S (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Abbotsleigh Mews for 3 weeks and she has Dementia, she is very frail and has just suffered a stroke (her verbal communication is now very difficult). She is in the nursing and Dementia unit. The Manager and staff are all compassionate, caring and empathetic with my Mum, who can sometimes
be very difficult due to the dementia and frustration of being unable to communicate easily. My Mum is being very well cared for by the friendly and helpful staff, who are all amazing. It is with great relief, that my Mum has now finally found the care that she so desperately needs, when asking anything of the manager/staff nothing is too much trouble. There is no comparison with the care provided for my Mum in Abbotsleigh Mews compared to a previous care home where the care was very poor.

Reply from Lisa Henderson, Customer Care Advisor at Abbotsleigh Mews Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Compassionate" and "Caring" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Jen S (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at Abbotsleigh since Dec 24. He has dementia and gets very anxious. The activity coordinators have gone above and beyond to reassure him and get him to be involved in activities, which is making him feel more settled.

Reply from Maria Ricketts, Customer Care Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make your dads stay as comfortable as possible.


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Review from Louis C (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my mother is receiving under the circumstances her condition is not exactly reversing. She seems to be comfortable, the care home is warm and clean. The staff are polite and friendly. I do feel at ease any questions the staff are happy to answer.

Reply from Maria Ricketts, Customer Care Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.


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Review from G O (Husband of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Abbotsleigh Mews since September 2023. She has Alzheimer's disease and is now nonverbal, immobile and unable to reposition herself so prone to bed sores and unable to feed herself. She can be uncooperative with the staff. As you can imagine she needs 24-hour intensive nursing. The
staff do an amazing job anticipating her needs as she is unable to tell them if she is in pain or hungry etc. She is nursed on a bed with an airflow mattress and If sitting out in the lounge, she sits in a Kiltron chair which has inbuilt pressure relief. I have full confidence that she is receiving the best care available. The manager since she started last Autumn has created a lovely friendly atmosphere in the home and the staff work well as a team. They have amazing patience with the patients. Sometimes when I visit, a carer will be in the room holding my wife's hand and blowing her kisses.
I know she is in good hands. Thank you everyone.

Reply from Maria Ricketts, Customer Care Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Caroline M (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Abbotsleigh Mew Care Home for 7 years. We are very happy with his care and the treatment. Nurses and staff are very caring.
We have never had any problems or worries regarding his care and treatment.
Although my father's illness has progressed the care he receives is excellent.

Reply from Fran Donno, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. It is such a pleasure to know that your father has been a resident at Abbotsleigh Mews for the last 7 years and he is still happy, content and that you and your family are still impressed with the high standards of care provided. It is wonderful to hear that you have never had any problems or worries with your father in our care. We hope to continue providing your loved one with the best possible care.


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Review from Susan H (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Abbotsleigh were amazing. My Dad was in Calvin House for 18 months where he was looked after so incredibly well. He especially enjoyed the dancing and the singing. When he was unwell, the staff rang me and kept us informed. As well as caring for Dad, the staff were an amazing support for
me. Dad spent his last month in Macmillan House and they were also very caring and attentive. The care that they gave my dad and me during his last days was unbelievable and very personal. They showed my dad respect until he left the home, it was very touching and something I didn't expect. Thank you all so much.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we hope that you all feel like a part of our Abbotsleigh Mews care home family. We will certainly pass your comments on to the manager. Hopefully, you will go away from this feeling like your Dad received the best possible care.


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Review from V C (Cousin of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting Abbotsleigh Mews on numerous occasions is that whatever day or time I visit all of the staff are kind, thoughtful, caring, and very helpful. The residents are cared for and supported in so many different ways. Their care is amazing and so reassuring, my cousin despite her health
condition is happy with the love and care that she receives. All of the staff are lovely and amazing.

Reply from Maria Ricketts, Customer Care Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. It is always nice to hear words like "Amazing" and "Reassuring" being used to describe our care. We are looking forward to see you again.


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Review from Peter C (Partner of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is in Berens House
She is being wonderfully cared for under the exceptional leadership of the unit manager who is very supportive of the staff, residents, and from my experience the relatives of the residents.
BUPA is very lucky to have a manager of her quality.
I am very impressed and
happy with the care home primarily due to the wonderful care being provided to my partner.
Thank you.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. It is always nice to hear words like "wonderfully cared for" being used to describe our care. We are very happy to hear you can feel at ease with your partner in our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make their stay as comfortable as possible and we look forward to seeing you again soon.


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Review from K I (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in home for just over 2 years. Staff were very helpful in supporting us to receive funding so that Mum is able to continue to live in the place that is now her home. She particularly enjoys the gardening clubs and planting in the beautifully maintained grounds. It is very reassuring to
know she is safe and well cared for.

Reply from Fran Donno, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. We are pleased to hear that you feel reassured with your mum in our care and we are glad to know that she is safe and well cared for. It is lovely to know that your mum enjoys our gardening clubs and the grounds at Abbotsleigh Mews. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Sevilay K (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotsleigh absolutely outstanding!
My dear mother was a resident at the home for 10 months June 2023 - March 2024, sadly now passed.
All staff gave their time, professional care and support. Always happy, which helped Mum get through her last journey.
Even when they were too busy, they would
be there for her and also when we visited.
Nothing was ever too much trouble.
We made use of the private lounge, where we could entertain Mum on special occasions. (Which was kindly decorated).
The gardens are kept beautiful, Mum loved her gardens so this was special to her.
Entertainment was always fun, which helped Mum and others laugh and move, dance and sing.
I personally felt whenever I left her, Mum was in the best hands.
Thank you to all staff at Abbotsleigh.

Reply from Maria Ricketts, Customer Care Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are saddened to hear about your loss and send our deepest condolences. Thank you for choosing Abbotsleigh Mews for your stay.


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Review from Denise S (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Abbotsleigh Mews, Calvin House since January 2024. The staff all work so hard, constantly watching and attending to every resident's needs with genuine care. Mum is late stage dementia and is sometimes difficult in her behaviour and is often confused but I have never seen a harsh word
or impatient action, well done Calvin House team.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Abbotsleigh Mews care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.


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Review from E H (Sister of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited the care home on a few occasions. The dedication from the staff amazes me. The care that the residents receive is excellent. It's lovely to see and you come away knowing your loved one is being looked after and in the best way possible.

Reply from Grace Langfield, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well with us. We will certainly pass your comments on to the manager.


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Review from J G (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time Mum has been in a nursing home and for someone who is fiercely private and reclusive I am amazed to say I had to go and find her the other day! She was in the dining room where she was served a green tea. The team and the home itself have surpassed my expectations. She has midstage
dementia and already I can see the difference in her. It's a wonderful team on all levels and I feel reassured that she's happy and cared for.
Thank you.

Reply from Eden Tomlinson, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum with the best possible care.


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Review from Lyn W (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and are helping Mum and family in any way, making Mum feel as comfortable as possible and she is enjoying her stay here.

Reply from Eden Tomlinson, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review from S B (Wife of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family new to the home home we are very pleased with almost every aspect. Dad is well cared for and if we ever have any concerns we feel as a family we are listened to. Dad said he loves the home and is happy. At the moment we know medication is being reviewed for the best way Dad can get a good
nightly sleep without being drowsy the next day. One staff member in particular is the epitome of care.

Reply from Eden Tomlinson, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care.


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Review from Kathy I (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since August 2023. The staff have been fantastic, they are all so caring and are looking after my mum incredibly well. Her room is always clean and they ensure she is treated with respect and dignity. She has vascular dementia and at times becomes anxious and confused, they
always reassure her and comfort her when needed. Knowing she is being well cared for and in a safe environment is such a relief and support.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Joanne M (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take the time to write and say how grateful and happy we were to secure a space in Abbotsleigh Mews for my dad. My dad has been with yourselves for nearly six weeks now and we have nothing but praise for the loving and caring way he is looked after by every single member of staff at Macmillan
House. He seems so happy and settled. My dad is hard of hearing but everyone makes an effort to chat with him and include him in everything! It is so refreshing to see how dedicated the staff are, they always seem to go over and above their job roles.
I would like to make a special mention to one staff member and the way she always seems to bring a smile to everyone’s faces not only the residents but the families as well. As well as seven other staff members but to be honest all the staff I have met provide care and support of the highest standard. Thank you.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your dad in our care and we hope Abbotsleigh Mews care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make his stay as comfortable as possible. We hope to continue providing your loved one with the best possible care.


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Review from J D (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Abbotsleigh Mews Care Home for over two years. He is safe there. He is well looked after. His needs are well met. He gets plenty of fresh air and is engaged and entertained. The home has beautiful grounds and is clean and maintained with care. The staff truly care about him for
which I am immensely grateful.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your lovely review. We hope Abbotsleigh Mews Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from L E (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was staying at Abbotsleigh Mews Care Home between September 2022 until he died there in March 2023. He had Vascular Dementia and Alzheimer’s and was looked after incredibly well by all the staff. They were very kind to him and also my mother who visited regularly. Both rooms he had looked
out onto the garden, were always clean and suitable for his needs. We had looked at several homes before deciding on Abbotsleigh Mews. We cannot thank you enough for your kindness and compassion shown to us all during my father’s illness.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hearing words like “Kindness” and “compassion” being used to describe our care is always to hear. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Mike E (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to offer all the care home staff my, and my family's, profound gratitude for how they cared for my father who had dementia. He spent six months at the home, initially in the facility for mobile dementia patients and then in the one for those who were bed-bound, had limited mobility.
His
care really was exemplary as was the kindness and love shown towards my mother on her regular visits.
Dementia is such a cruel disease but all the staff provided care and support of the highest standard.
Sadly my father died last week but, given his dementia, it was as peaceful and compassionate a death as it could be.
During the days leading up to and on his death and in the months before, the care home staff demonstrated humanity at its very, very best. And for that, we are profoundly grateful. Thank you.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your lovely review and we are saddened to hear about your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your father in our care. We hope Abbotsleigh Mews Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Abbotsleigh Mews for your stay.


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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Abbotsleigh Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Abbotsleigh Mews Care Home is calculated as follows: ( (199 Excellents x 5) + (77 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 291 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotsleigh Mews Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for short or long term nursing, residential or dementia care


Awards / Recognitions (7)

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Frequently Asked Questions about Abbotsleigh Mews Care Home

What types of Care is Abbotsleigh Mews Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbotsleigh Mews Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbotsleigh Mews Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Abbotsleigh Mews Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Abbotsleigh Mews Care Home to the centre of Sidcup?

0.5 mile(s) as the crow flies, distance by road may be significantly further.