Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY
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9.6 98 Reviews
  • Abbotsleigh Mews Care Home, Sidcup
Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care.
Short stay, convalescence and palliative care also available.

The home is arranged into different houses for different types of care and is surrounded by beautiful landscaped grounds. Residents also have a choice of lounge and dining areas, a sensory room and activities rooms.

Registered nurses and well-trained care assistants know that it's important to create a friendly atmosphere at the home, giving all residents as much independence as possible, while also making sure that they have all the care and help they require.

Residents are served nutritious meals that are tailored to individual diet plans. Afternoon tea and fresh fruit platters are popular, as are homemade cakes.

A versatile activities programme aims to help residents maintain their independence as long as possible. Residents can enjoy a wide range of hobbies, coffee mornings, outings, music and other games, arts and crafts as well as weekly visits from the neighbouring nursery and part of an ongoing initiative to help bring old and young people together.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Abbotsleigh Mews Care Home'.

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Care Provided by Abbotsleigh Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christen San Pedro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Abbotsleigh Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The bus stop outside will soon take you into Sidcup, just a mile away. Within easy reach are Chislehurst Caves and lovely walks at Scadbury and Danson parks. The Royal Observatory Greenwich, Canary Wharf and the O2 are also less than ten miles away.


  • Parking

  • Lots of on-site parking available.


Abbotsleigh Mews Care Home Reviews (98)

Total of 98, showing 21-40
9.6

Abbotsleigh Mews Care Home has a Review Score of 9.6 (9.629) out of 10, based on 25 reviews in the last 2 years. Over all time Abbotsleigh Mews Care Home has 98 reviews.

Overall Experience

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Date Published

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Review from Carol B (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to say a huge thank you for the care and love you gave to our mum, nan, great nan. Your care and attention has been exemplary not only to our mum but also to us as a family and we cannot thank you enough.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from L S (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Abbotsleigh Mews Care Home a month ago and it has gone smoothly. This is thanks to all the staff. They are so helpful caring and professional. It is a relief to know she is well cared for.

Reply from Rebecca Kellegher, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Abbotsleigh Mews Care Home.


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Review from Glenis S (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During the last two months since Xmas Macmillan House has been very short of staff, which makes the tasks much harder for the small amount of staff that are working. My mum likes familiarity and gets upset when the carers she is used to move to other units or is not working on her end of the unit and
then she has to get used to other carers. I am very concerned that the internal doors are not working which makes it very difficult for residents and workers to manage, I have complained!

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Review from Ann A (Wife of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sometimes my husband has no socks on when I come in. At weekends not so many staff are here to assist him in having drinks and left on own more than in the week. But all in all, he is well cared for and the staff are very friendly with activities for the clients.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you for your feedback. We are happy to hear that you find your husband is well cared for at Abbotsleigh Mews. We will certainly pass your comments regarding his socks on to the management team.


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Review from C F (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's needs are taken of very well. Communication between staff and extended family is very good. Activities and very clean.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Linda B (Daughter-in-law of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I leave this review on behalf of all of my mother-in-law's family. My mother-in-law was transferred to the MacMillan Unit at Abbotsleigh Mews Care Home for end-of-life care, sadly she was only there 2 days before she passed. But in that time she received more compassion, dignity and care than she had
from the hospital she was transferred from. Our only regret is that we could not of gotten her transferred sooner so she could have witnessed for herself and appreciated the outstanding care of the staff involved in looking after her. They constantly ensured she was clean, comfortable and without pain. As a family, we could ask no more. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you you taking the time to leave us your comments and we are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time and we hope you will go away from this feeling like your mother-in-law received the best possible care.


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Review from Dorne W (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been in this care home for just over a week. The dedication, care and love that he has received from the floor staff are second to none. It has made Dad's transition from hospital to care home very smooth. A huge smile has returned to my dad's face, which is something that I thought
had disappeared.
Dad, being hard of hearing and only having a peripheral vision, has obviously come with its difficulties with communication. This does not stop the team from getting down to his level of having a chat, rubbing his hand and making him feel included.
I cannot rate the management section as I have not had the opportunity to meet with them. This is something that may happen in the future as it is still early days.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We hope Abbotsleigh Mews Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “the dedication, love and care that he has received from the floor staff are second to none”, being used to describe our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from John L (Partner of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this place to anybody. The service I've had personally has been first-class. Good food, good service (personal) and perfect. The room and toilets are spotless and easy to parking.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from C M (Daughter of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was in the lounge enjoying interacting with the entertainment, laughing and singing. Seeing my mum so happy is wonderful, having entertainment there really brings the residents to life.

Reply from Rebecca Kellegher, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care and that she enjoys interacting with the entertainment provided. Thank you for choosing Abbotsleigh Mews Care Home.


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Review from S B (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff (including managers) on the Macmillan unit are friendly, enthusiastic and positive. They have an excellent understanding of each resident's individual needs and are prepared to go the extra mile to meet these. The staff provide residents with a wide range of activities and are very approachable
and readily available to answer and address any concerns and queries. I would like to see more of the managers at the care home as a whole more often around the home.

Reply from Rebecca Kellegher, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care and if there is anything more we can do to make them feel as comfortable as possible, please don't hesitate to let us know.


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Review from D C (Son of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, caring and they make time. Good food and the home is clean and tidy. Good communication with staff and manager. I feel happy and confident she is here.

Reply from Fran Donno, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Janet D (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 8 months with Dementia. Her care was above and beyond all we could expect from looking after her. She was happy with her new family and always looked very smart and clean. We thank all the staff at Calvin House and will miss seeing them all, always with a warm welcome when
we arrived.

Reply from Rebecca Kellegher, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your lovely comments. It is really pleasing to hear your mother was happy and cared for at Abbotsleigh Mews. Please feel free to call in and see us whenever you like.


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Review from J C (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been resident since early 2022. The care and compassion they have both received has been exemplary. It was traumatic for me as their only child, but the staff on Calvin House have all been wonderful and so supportive. A special thanks to four members of staff in particular.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. We hope Abbotsleigh Mews care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from J F (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are dedicated, kind and caring and have made a difficult circumstance much more bearable. I feel confident in leaving my mother in their good care which takes away some of the pressure from me. I feel that the staff have made an effort to get to know my mother as a person, not just an older
and infirm lady.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Liesa L (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and respect my mum received was second to none. She was so loved by all of the staff and was happy. My mum sadly died of Alzheimer's and as a family, we could not of wished for a better home for her to stay in. Staff have a real compassion and are working at Abbotsleigh Mews Care Home because
they love their jobs. Nothing is too much trouble for any of the staff. Mum was so cared for. Thank you to all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you for your kind words. It is always so nice to hear from families who feel their loved one was well cared for. Please accept our condolences for your loss and thank you for choosing us to care for your mum.


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Review from Sheila G (Cousin of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was moved from a spell in hospital to Abbotsleigh Mews when her residential care home refused to take her back. I was concerned because she had settled in her previous home after returning from Spain. She has not been in the new home for one week and is much happier, the staff are so kind.
The atmosphere is very welcoming and it feels just like being with friends and family. Wish I had chosen this home before!

Reply from Amanda Barnes, Customer Service Adviser at Abbotsleigh Mews Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your cousin has settled in well to Abbotsleigh Mews and feel as though we are welcoming. Please let us know if there is anything we can do to make your cousin's stay as comfortable as possible.


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Review from S S (Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well maintained with caring, helpful, and supportive staff. My stay was brief - for 5 days respite and I would definitely use it again.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you for your feedback, please just let us know if you would like to stay again.


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Review from Susan W (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotsleigh Mews Care Home, Sidcup, is highly recommended. Superb is an understatement. Mum has been treated with kindness, care, and love and nothing has been too much trouble for her carers and the support team. The home is spotless and the attention to individual care is amazing.

Reply from Amanda Barnes, Customer Service Adviser at Abbotsleigh Mews Care Home

We appreciate you taking the time to leave us your comments. It's nice to hear that you feel your mum has been well cared for in our home and treated with kindness. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from K B (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in the MacMillan unit for several years. The staff have always been outstandingly friendly and willing to go the extra mile. When we have to say our goodbyes to Mum, we feel happy and content that she will be looked after and treated kindly.

Reply from Amanda Barnes, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel happy and content with your mother in our care home and it is always nice to hear that you feel our staff are friendly and go the extra mile. We hope to continue providing your mother with the best possible care.


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Review from A B (Sister of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, staff are all helpful. My sister loves the carers.

Reply from Amanda Barnes, Customer Service Adviser at Abbotsleigh Mews Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear your sister is happy in our care home. Please let us know if there is anything we can do to make your sisters stay as comfortable as possible.


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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Abbotsleigh Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Abbotsleigh Mews Care Home is calculated as follows: ( (199 Excellents x 5) + (77 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 291 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotsleigh Mews Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for short or long term nursing, residential or dementia care


Awards / Recognitions (0)

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