Review from Joy H (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience

My mum is a resident here and I cannot speak more highly of it. The staff are very kind and caring, always treating her with warmth and respect. She appears to be secure and settled. She enjoys her food and also loves spending time in the garden area.

Reply from Amanda Barnes, Customer Service Adviser at Abbotsleigh Mews Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Abbotsleigh Mews to look after your mum.

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Review from J L (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been in Abbotsleigh since Easter this year. She has no mental capacity so I can only go by what I see on visiting. She is clean and comfortable which is all I can hope for. Room very clean too.

Reply from Amanda Barnes, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

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Review from P M (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Like all care homes, I feel it is understaffed and residents need more conversation, stimulation and attention. Having said that, all the staff are beyond compare and are really caring and do their very best, they are all extremely hard working. However, I've noticed that there appears to be fewer staff

and the place can seem very empty, especially in the afternoons, with no-one around to speak to. Recent times have been very hard for all of us, I don't mean this as a criticism of the staff in any way, it's more about staff to resident ratio. I'm also finding that the phone is now answered more, when it hasn't been over this past year, which is a relief when I have concerns. I feel that something could have been done to help ensure that there would be someone around to answer the phone. I have concerns about the electric gates on entering the home, it seems to take an inordinately long time to get them mended when they go wrong, which raises safety and security issues.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you for taking the time to leave us your comments and we’re sorry to hear that you have had a few issues. We are currently recruiting additional activities staff to ensure our residents have access to a variety of inclusive activities that are enjoyable and stimulating, according to their preferences and mobility. There are also plans to introduce hosting staff, to ensure there is someone on hand to support residents’ families and loved ones with any questions. We are also installing CCTV to help prevent any future gate problems. Hopefully these improvements will help alleviate your concerns but if there is anything else we can do, please let us know.

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Review from Nichola C (Daughter-in-law of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience

All staff I have had contact with especially during the covid lockdown have been caring and compassionate. They have made every effort to ensure I have continued contact with my mother-in-law within the legally permitted restrictions despite the considerable additional workload they have had to bear.

The weekly Facetime calls have been so very much appreciated. Thank you to everyone for going the extra mile.

Reply from Amanda Barnes, Customer Service Adviser at Abbotsleigh Mews Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Caring” and “Compassionate” being used to describe our care. Please let us know if there is anything we can do to make your Mother-In-Law's stay as comfortable as possible.

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Review from Debi C (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

My mum always said "please don't put me in a care home", but when we had no choice, we visited Abbotsleigh Mews, and Mum's opinion completely changed! She loved the look of the gardens, the building, the rooms, and especially, the great banter with the staff! She has now been a resident for two and

a half years, and I cannot fault the place. Thank you, guys!

Reply from Amanda Barnes, Customer Service Adviser at Abbotsleigh Mews Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that mum is happy and enjoying her stay in our care home.

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Review from J B (Wife of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

The staff are really looking after my mum also my husband.
Are also very helpful in booking our visits.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are so happy to be able to welcome you back in for visits. Thank you for choosing Abbotsleigh Mews to look after both of your loved ones.

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Review from Jean H (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

Abbotsleigh has been perfect for my dad. They have cared and advised me about how dementia progresses of which I was never aware. The two key workers have been amazing with any issues and know my dad very well. They sing with him, and another member of staff is amazing too with her experience. It doesn't

feel like a care home. Another carer has such a calm listening voice. These carers have done an amazing job. Our unseen heroes. Well done!

Reply from Emily Wilson, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Your kind words mean so much to us, we are so grateful to receive your lovely comments. Thank you for sharing your experiences with Abbotsleigh Mews with us, we are so pleased that you're happy with everything they are doing. Please let us know if there is anything else we can do.

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Review from Andrea C (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother came in on March 15th 2021. The staff could not be more caring and helpful, any time of day with our constant calls etc. They have a fabulous team and I love the fact they have pets on site. Found the room immaculate. It has taken a big load off our family knowing our mum is safe and cared

for.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Abbotsleigh Mews Care Home

We thank you for your kind words regarding our Bupa home. It's always nice to hear that the staff have been praised for their care and attention given to our residents. We also like the fact you have mentioned pets on-site that provide great company for residents. If there is anything else we can do to make your Mother's stay more comfortable please let us know.

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Review from Lynne S (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in Smythe House for approximately 4 years and without this care and attention, she would not be with me today. I cannot thank everybody involved enough especially through the nasty covid. She is safe and well. Thank you so much especially through the last year which has been very hard

for everyone involved. You have kept her alive and well for me. Thank you. She is my everything.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you for your kind words. We are glad to help you and your family through what has been a difficult time with Covid 19 and that you feel she has been so well looked after. Thank you again for your review.

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Review from R W (Husband of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

Have always found the staff from management to nurses and cares extremely helpful and co-operative. The staff have been cheerful, truly professional and competent, and have often gone beyond the call of duty. The premises are well cared for and bright and cheery. I am deeply satisfied with the care,

help and attention are given to my dear wife, even in the past two years at the home. Even with the trying and difficult times experienced throughout the period of covid-19, the staff at all levels have performed extremely well and keeping me informed at all times as required.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your wife in our care.

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Review from Debbie J (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

Our mum has been at Abbotsleigh Mews since February 2020. She resides in Macmillan House, the nursing house. She needs 24/7 nursing care due to a huge stroke during an unexpected heart operation in January 2018.
She moved from a private and much more expensive home in Erith. We weren't happy at all

with that private home.
Since Covid, the staff have had to deal with very difficult circumstances all round. They still always answer calls and emails immediately. They have done a great job in helping us stay in contact with our mum despite the tricky situation.
We were concerned that our mum was spending too much time in bed. When we spoke to staff, it transpired that our mum was saying she preferred that. However, with gentle encouragement from the lovely carers, she now is spending more time in the Lounge and joining in home life as best she can.
We feel our mum is in a caring and safe home.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for your kind words.

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Review from Sheila N (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been in Abbotsleigh for four months. The care she has been shown is brilliant. When they can, they arrange activities, and the peace of mind for us is just wonderful. She loves the food and the carers.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you so much for your lovely review; we really appreciate it. We are so pleased that you can feel at ease with your Mother in our care.

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Review from Patricia A (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

My parents both moved into Abbotsleigh Mews in late July after discussions with a palliative care nurse who suggested that a care home would be the best place for them both. My father had terminal cancer and my mother has Alzheimer's. We had visited Abbotsleigh Mews last year and were impressed by

what we saw, so contacted them.

My father was extremely well cared for in his last weeks which my family and I will always be grateful for. My mother is happy and content and well cared for by all the staff, especially during these difficult times we are all experiencing with Covid.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Please let us know if there is anything else we can do for you or your family.

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Review from Jacqueline S (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience

My mother has been at Abbotsleigh Mews for seven years, first in Smythe and now in Berens. All the staff have always shown her and the family respect, care and affection, they are all truly dedicated professionals. I don't live close by and am so happy that my mother is in safe and experienced hands.

Thank you to all.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you for your kind words regarding Abbotsleigh Mews Care Home. We are so pleased that you're satisfied with the care provided at this home, and that you can feel at ease with your Mother in our care.

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Review from Brian K (Husband of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience

I have nothing but praise and admiration for the dedication of all the staff and the great care and love they give my wife and other residents in Calvin House and other parts of Abbotsleigh. I am particularly grateful for what they have done for residents, despite the personal risks they have faced,

and for their concern and support for relatives and friends of residents during the stressful period of lockdown due to the COVID-19 pandemic.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your understanding during such a difficult time. We really appreciate you taking the time to leave us such lovely comments.

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Review from Charlie K (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

Abbotsleigh has been an excellent care home for my mother-in-law where she stayed for 7-months since 2019.
The care and attention have been second to none and have always felt that she was treated as if she was their own mother.
All of the staff have shown concern and real care.
The cleaners were

polite, friendly and always respected the resident's privacy and maintained the rooms and common areas to a very high standard of hygiene.
The tea ladies were very friendly and managed to brighten the day for residents and visitors alike. There were always homemade cakes available, and they always made time to chat and make sure you were alright.
The main caring staff paid great attention to everyone, and ensured that all medications were taken properly, residents were helped as much as they wanted or needed with dressing and washing. Any problems were reported immediately to the family who was involved in agreeing with the best action to take.
I wouldn't hesitate to recommend Abbotsleigh.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.

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Review from S A (Wife of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience

We can't thank the staff enough for the outstanding care and kindness you showed to my husband over the last ten months. Each staff member went over and above in helping him to settle in. They were patient, kind and compassionate, respectful at all times and they showed genuine love for him. I would

like to name each member of staff personally but there isn't enough space. There are some exceptional people working here.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for trusting us with your husbands care. We really appreciate the kind words.

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Review from K P (Son-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident since August 2018, but deteriorated rapidly over the last few weeks. The staff have been very good during this period when my mother-in-law started to refuse food and drink; they tried everything to persuade her to eat and drink, but to no avail. My mother-in-law

was difficult to manage at times, but we cannot speak highly enough about the standard of care and attention she received, particularly over the last few weeks, until her passing.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for the kind words, we really appreciate it.

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Review from M S (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

All the staff at Abbotsleigh Mews are kind and caring. They have gone out of their way to make sure that my, nearly 95 year old, father settles in well to the home and feels safe and happy. The staff have also taken great care of me, which is so kind. Well done - keep up the good work in your spotlessly

clean care home.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for trusting us with your fathers care. We are very happy to hear he is happy and settled.

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Review from J A (Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

I find room too small, although ensuite much smaller than other homes that I have stayed in. (I cannot walk). Not much space for clothes or for personal items on bedside drawers. No room for bookshelves apart from small beside case on bedside drawers or for DVD player. Breakfast very good, cereals and

cooked items, eggs, bacon, sausages, toasted cheese (which I like particularly). Lunches not to my liking and lack variety. Staff, from manager down excellent, very friendly and helpful.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Abbotsleigh Mews Care Home

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Funding & Fees Guide for Abbotsleigh Mews Care Home

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