Review from J M (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

I'm very happy with mum's care. I've never been aware of anything to raise any concerns. The staff are all very pleasant and helpful. Mum seems happy. That's good. I can leave her happy knowing that she is in very good hands.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Linda U (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience

The carers in Smythe House are extremely professional. They genuinely care for my father and go the extra mile to make his time here happy.
They are always looking for ways to engage my father in his interests singing and playing the music that he likes a first-class home.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

We really appreciate you taking the time to leave such a lovely review.

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Review from Kay Michelle B (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience

The staff always have a smile on their face and nothing is too much trouble. There are many activities for the residents and families to join in if they wish to do so! The home is kept clean and consistently decorated for special occasions I.e Valentine's/Easter - It always looks colourful and welcoming.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for you lovely comments. Our resident’s health and well being is an absolute priority, therefore we always appreciate feedback from families and friend of residents.

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Review from Elaine S (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother was terminally sick.
She received the best possible care from the wonderful staff of McMillan House led by the fantastic sister.
The compassionate care my mother received made our last few months with Mum more bearable for us, her family.
Thank you can never fully express how we feel.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for such a kind review. We are saddened to hear about your loss, please accept our sincerest condolences.

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Review from P H (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother was happy in the home. She was safe and well cared for. The activity organiser got her to partake and go to the lounge every day. The gardens are spectacular and she often enjoyed an afternoon out there in the sunshine with a cup of tea. There was never any 'old people's home' smell about

the place, although her room needed an update.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your feedback. We are very glad to hear you could feel at ease with you mother in our care. Sometimes all it takes is a little nudge to bring out the active side of someone and is very nice to hear she could enjoy herself at Abbotlseigh Mews.

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Review from Judy J (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience

My mother is currently spending some respite time at Abbotsleigh Mews following a broken ankle. She is 86 and incredibly active usually. Our biggest concerns were for her health and social needs. We really need not have worried, the nursing staff are 100% professional and dedicated and the events manager

arranges bespoke activities each day. From the moment we made contact with Abbotsleigh Mews, my mother's recovery began. In the short time she has been there, all of her fears of ever having to reside in a care home, no longer exist. All of the staff have gone that extra mile to make my mother comfortable, relaxed and happy. Thank you very much.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Martine P (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

Always greeted warmly and professionally by all staff on arrival. Facilities always give a good impression. Caregivers are excellent and their patience never ending. My view is that they have an excellent role model and influence from the manager.
The facility is secure and safe for residents.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Linda H (Friend of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience

On visiting, I found the staff very welcoming, all with smiling faces. The preparation leading up to Christmas was great. Lots of decorations etc. There is always plenty of staff around and they really seem to care about the health and welfare of the residents. You feel a sense of care and interest

in the welfare of every resident.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Joanne G (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience

When referring our father to Abbotsleigh Mews Care Home. I already knew it was rated highly through official reports and also had a personal recommendation to it.
It proved to be all of those good things and more. Our dad was very happy there. He received excellent care, love and support. He was treated

respectfully and at the end with dignity. My brother and I can't thank the staff enough for caring and supporting our dad. Thank you

Reply from Daniel Widdowson, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Victor S (Friend of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

Staff pleasant, helpful, considerate - all as usual. Just a minor problem, also found sometimes before, is that my friend does not always have the daily paper she pays for, but the one from the day before and when I ask staff for help they cannot find the correct issue - this is always late afternoon

when I visit. Granted she only holds the paper without really reading it as far as we can tell nowadays, but this visitor would appreciate it for myself and to show that my friend is not being disregarded.

Reply from Josephine Gaupholm, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbotsleigh Mews Care Home. We are pleased to hear that you find the staff pleasant and helpful, and appreciate your comments regarding your friends newspaper. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Ann L (Daughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience

My Mum has Alzheimer's and we have been using Abbotsleigh Mews Care Home, Sidcup for her respite care since April 2018, using both Smythe House and more recently Calvin House. From the beginning, we have been impressed by the friendly and helpful staff in Admin and each House. Following Mum's assessment,

she spent two periods at Smythe (conventional residential) and the last one in Calvin (dementia residential). We cannot praise ALL the staff enough for the care they have given Mum, providing her with a safe and comfortable environment and us with peace of mind knowing she is being well cared for. Thank you Abbotsleigh Mews.

Reply from Josephine Gaupholm, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbotsleigh Mews Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the staff providing a safe and comfortable environment for your mum. We will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from Victoria M-P (Daughter of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience

On behalf of my father and I, we would like to take the opportunity to express how very grateful I am for the care given to my mother. Her accommodation and the care home decor is very satisfactory.

The catering at Calvin House is of quite a high standard and the portions are always plentiful which

is reassuring.

I am very pleased to say the decoration on the unit is always well maintained and the work on the room out to the garden by the garden team is really lovely and aesthetically pleasing for residents, families and staff.

The gardens at the Centre are well maintained as is the garden at Calvin House. In the summer months mum enjoys walking through the garden looking at the various plants and flowers which she has always enjoyed throughout her life.

The staff team have always acted in a caring, sensitive and professional way and we would like them to know they are very much appreciated by all the family.

Thank you to each and every one of you.

Reply from Josephine Gaupholm, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbotsleigh Mews Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding your mum's care, accommodation and food being of a high quality. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Sue P (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother moved into Abbotsleigh Mews three weeks ago. I was very impressed from the first day that I viewed the home, it is spotless, bright. The rooms are immaculate and the staff are lovely.
I am so pleased I chose this home for my mum. I would recommend 100%

Reply from Gabriella Mills, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbosleigh Mews care home, we are pleased to hear that you are happy with your Mother staying with us. We appreciate your comments on the care home and the staff working there and will share your experience with the care homes manager. The Bupa Customer Care Team.

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Review from J C (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

Can only say this my home and a happy one too. When one asks for help or advice, it is given. For that I am grateful.

Reply from Gabriella Mills, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbosleigh Mews care home, we are pleased to hear that you are happy here. We are glad that you have had a positive experience and will share your comments with the care home managers. The Bupa Customer Care Team.

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Review from Matthew N (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience

The whole team at Calvin House are outstanding! Dad is safe, well looked after and well entertained.
Staff are friendly and fun and Calvin has a real family feel - well done all of you!

Reply from Gabriella Mills, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of our care home. We are pleased to hear that your Dad is being well cared for at Calvin House and that you have had positive experiences with our staff. We will pass on your comments to the home's manager. The Bupa Customer Care Team

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Review from Leslie N (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

My parents were both in this home and were treated with care and respect. When it became obvious that my father was going to pass away, the home took him back from hospital and allowed him to spend his last few weeks at the home, in comfort and with dignity. We were very grateful to the home and the

staff for their help and support during a very difficult time.

Reply from Gabriella Mills, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear that your family have had a positive experience of our care home. Your comments of our staff are greatly appreciated and will be shared with the home's manager. Condolences, The Bupa Customer Care Team.

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Review from Julie O (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother was thankfully moved into Abbotsleigh Mews in December 2014. From the start, we as a family knew that she was in the right place for her. She has dementia and was wheelchair bound. She has always loved people around her and the Abbotsleigh Mews staff proved to be wonderful to her. From the

general manager to the cleaning ladies she was always treated so kindly. When sadly she passed away the nurses and carers couldn't have been more supportive to myself and my husband. Doctors said that she probably not make it through the night so we started to sort out a hotel nearby, to be near, just in case. The ladies of Abbotsleigh Mews wouldn't hear of it and proceeded to give us a room for the night and fed us as well.
We couldn't praise Abbotsleigh Mews high enough. It was a terrible time for myself and my family but the generosity and care provided by the home helped us enormously. Thank you.

Reply from Holly McGough, Customer Advisor at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience at Abbotsleigh Mews and how happy you are with the care your mother received during her stay there. Our residents' health and wellbeing is our absolute priority and this care is often extended to their family so we are glad that you can speak so highly of the care staff at the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

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Review from B T (Brother of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Abbotsleigh Mews Care Home looked after my brother. During his stay, they were all incredibly professional and made my brothers final weeks so peaceful.

Excellent care is not enough, they should be very proud of their work.

This refers to the special efforts provided by the residential

care unit at Smythe House.

Reply from Holly McGough, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We highly appreciate your feedback and are pleased to hear about your positive experience. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from G N (Nephew of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

My aunt was recovering from an infection that had adversely affected her Alzheimers. The care from the staff was excellent and greatly appreciated by my aunt. She said the food was great.
The patience shown by the staff did a lot to reassure my aunt when her dementia/confusion was at it's worst.

Reply from Natalie Krisman, Customer Service Advisor at Abbotsleigh Mews Care Home

Thank you for your review and I'm pleased to hear that your aunt has been well cared for during this time.

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Review from Jan N (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience

Both my parents were in Abbotsleigh Mews (my mother still lives in the Dementia Nursing Unit). My father moved into one of their Residential Units last June and was very happy there. Unfortunately, he became ill and was admitted to hospital in February. When the doctors told us there was nothing they

could do for him, we moved him back into a nursing bed at the home. Sadly my father passed away recently but the care he received during his last few weeks was wonderful.

The staff were very supportive of both him and us family members (hugs were offered when needed) and we could not have asked for better. In the end, we were with him and the staff on duty were amazing - they supported us with information and welcome cups of tea and allowed him to have a dignified end to his 97 and a half years of good life.

Reply from Natalie Krisman, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your review and please accept my condolences. I am glad to hear that you've had a positive experience with our home and have found the care staff to be so supportive during this time.

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Abbotsleigh Mews Care Home

Care Provided by Abbotsleigh Mews Care Home

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Funding & Fees Guide for Abbotsleigh Mews Care Home

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