Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY
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9.6 98 Reviews
  • Abbotsleigh Mews Care Home, Sidcup
Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care.
Short stay, convalescence and palliative care also available.

The home is arranged into different houses for different types of care and is surrounded by beautiful landscaped grounds. Residents also have a choice of lounge and dining areas, a sensory room and activities rooms.

Registered nurses and well-trained care assistants know that it's important to create a friendly atmosphere at the home, giving all residents as much independence as possible, while also making sure that they have all the care and help they require.

Residents are served nutritious meals that are tailored to individual diet plans. Afternoon tea and fresh fruit platters are popular, as are homemade cakes.

A versatile activities programme aims to help residents maintain their independence as long as possible. Residents can enjoy a wide range of hobbies, coffee mornings, outings, music and other games, arts and crafts as well as weekly visits from the neighbouring nursery and part of an ongoing initiative to help bring old and young people together.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Abbotsleigh Mews Care Home'.

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Care Provided by Abbotsleigh Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christen San Pedro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Abbotsleigh Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The bus stop outside will soon take you into Sidcup, just a mile away. Within easy reach are Chislehurst Caves and lovely walks at Scadbury and Danson parks. The Royal Observatory Greenwich, Canary Wharf and the O2 are also less than ten miles away.


  • Parking

  • Lots of on-site parking available.


Abbotsleigh Mews Care Home Reviews (98)

Total of 98, showing 81-98
9.6

Abbotsleigh Mews Care Home has a Review Score of 9.6 (9.629) out of 10, based on 25 reviews in the last 2 years. Over all time Abbotsleigh Mews Care Home has 98 reviews.

Overall Experience

  • 71
  • 24
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Date Published

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Review from Dominic C (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run care home. All the staff were extremely friendly and offered their time to look after the residents and their family. Everyone involved with my mother who visited this care home remarked that this was a very good care home. The accessibility being able to visit my mother at any
time except meal times was great and put me at ease. There was a high level of cleanliness. The staff are not doing an easy job and with long hours - 12-hour shifts - their approach to the job is excellent, always pleased to interact with a smile. Keep up the good work!

Reply from Natalie Krisman, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for posting this and I'm glad that you are happy with the care received at Abbotsleigh Mews.


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Review from G P (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very attentive when fully staffed. However, frequently understaffed. However, frequently understaffed!


Records last year in 2017 were not always up-to-date. However, this improved at the latter part of the year when new folders were introduced with a lot more info recorded in them.


Reply from Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Angela B (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely purpose built home, very attractive, with beautiful gardens. Staff are very attentive and professional and take the time to be 'kind' to all residents. There is a good range of activities on offer, both in the home and on arranged trips. Management are very helpful and considerate and have
accommodated Dad's needs. Overall a very happy, homely place to be.

Reply from Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Hamilton B (Relative of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have occasion to visit Abbotsleigh Mews Care Home two or three times weekly in order to visit an elderly relative (Nan) 93 years of age. She has been at Smythe House for two years, during which time her general health has improved and her mental health has remained stable due to the great care and
attention she receives from the management and staff at Smythe House. She is so comfortable there, and her favourite saying is "I'm very well fed, very well watered and so very well looked after here, it's my home and I couldn't be happier". On a personal note, I have found Smythe House to be a very happy place where the residents are treated with care and dignity at all times; it's so refreshingly clean and it's a pleasure to visit this house where the visitors are treated respectfully and made welcome, it's just like one big happy family. Thank you, Abbotsleigh Mews, and thank you Smythe House for looking after and caring for our Nan so very well.

Reply from Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home

Thank you for your review. It is lovely to hear that your Nan thinks of us like she does and looks upon it as her home which it is and I'm so happy to hear that you are also happy with her care and well been.


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Review from Beryl P (Friend of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come to visit and at any time, I find the residents very happy and the staff are angels caring for whatever their needs require. I can't speak highly enough - they are all fantastic. Keep up the good work.

Reply from Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home

Thank you for your review. It is lovely to hear you call our staff angels and that everyone is happy and well cared for.


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Review from M K (Son of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident of Calvin House for the past four years. The continuity of staff has played a major part in the excellent care that he has received. Dad is always treated, with dignity and respect, as the person that he is, rather than the condition that he has. The range of activities organised,
provides regular stimulation of body and mind. Any incident, or concern for his health and wellbeing, is immediately shared and discussed with me. This gives me great peace of mind. I am always made to feel welcome when I drop by - a real home-from-home environment. Efforts are continuously made by the team to improve this homely feel; e.g. making the resident's bedroom doors look like street doors (each with an individual look). From manager to gardener, senior supervisor to cleaner - they all work as a team to maintain excellent care for the residents.

Reply from Jayne Duck, Customer Services Administator at Abbotsleigh Mews Care Home

Thank you for your review. It is a pleasure to hear that your Dad is cared for so well and that you have peace of mind knowing this.


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Review from G M (Granddaughter of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been resident at Abbotsleigh Mews for the past 2 years. She is happy and settled. Staff are kind, caring and treat her with dignity and respect. She is encouraged to participate in activities and staff are aware of her likes and dislikes. They are always welcoming to relatives and
involve us in decisions concerning my grandmother's care. I can relax knowing that she is in good hands.

Reply from Simone Berkeley, Customer Service Advisor at Abbotsleigh Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Debra R (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives the most wonderful care. Staff always have time for my mother (and the other residents too!) whether it is to help her with personal care, her comfort, eating, drinking or simply a cuddle and reassurance. My mother is able to retain her independence albeit she does not have a lot
left and can choose what she does and when. The staff keep me informed of any changes in her health or well-being, and treat us like family when we visit. Cannot praise the staff highly enough.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you so much for sharing your review with us, we really appreciate your feedback. I am so pleased to hear that you are happy with the care and support that Abbotsleigh Mews are providing for your Mother. Thank you again for your kind words. The Bupa Customer Care Team.


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Review from Cheryl P (Niece of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my uncle first came to this care home he could not feed himself, walk or make any conversation but within a few weeks, the transformation was amazing. He could drink from a cup himself, his eyes sparked again, with the help of a frame he could do small steps. The staff are all very caring and attentive
and the proof was there for us all to see.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased to hear that your uncle has been making improvements since he moved into Abbotsleigh Mews. The Bupa Customer Care Team.


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Review from Marie R (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bevan House undergoing refurbishment caused staff so much extra work where at one time residents had to spend time in their rooms - causing staff to visit on lots more occasions.
The care my husband has been given was still carried out and meals though difficult were as normal as were drinks and activities,
still done as far as possible - rooms cleaned and free from dust.
I can only offer praise for the staff and the caring in this unit, second to none.

Reply from Jamie, National Development Manager at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Amanda P (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received in the dementia unit and later in the nursing unit was outstanding. The skill patience and humour with which the nurses and carers treated my father was wonderful. They did everything they could to make his final 18 months as comfortable and as normal as possible. He always
had everything he needed and in his words "they treat me like a king". It was important to me to find a care home that would suit his personality. I certainly found it in Abbotsleigh Mews.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for sharing such lovely feedback with us, we really appreciate it. I am so pleased your Father enjoyed his time at Abbotsleigh Mews and that our staff cared and supported him exceptionally. I will be sure to pass your kind words onto the home manager. Thank you again, best wishes, The Bupa Customer Care Team.


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Review from H E (Granddaughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was looked after so well. She was treated like a human being and the staff went out of their way to get to know who my nan was and what her background was. I can't thank all the staff enough.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you so much for your kind review. I am so pleased that your Nan has received care to an exceptional standard. I will pass on your lovely words to the home manager. Best wishes, The Bupa Customer Care Team.


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Review from Shula F (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The loving support the staff offer my father is second to none. The senior carer in Calvin House takes so much time to update my father with Crystal Palace football achievements, which was so important to him in the past. Her husband too is a lifelong supporter. (Poor man).
The other wonderful carer
is the deputy team leader who's endless care makes my father smile and laugh as she talks to him about is past adventurous life. The team leader creates a smooth and dignified home where residents are given so much time and care.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from V H (Relative of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review as a relative is regarding nursing care over the past year. The nursing staff seem dedicated to the residents at this nursing care unit. The care residents receive is dependent on sufficient staff being available at the times and the number of hoists available.
Most staff treat the residents
in a dignified way.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from S C (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly staff and in a calm setting. The rooms and shared spaces are clean and well-looked after.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Caroline S (Granddaughter of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been in Abbotsleigh Mews Care Home a week and a half but I have visited every day - sometimes twice. There is an open door policy that you can visit when you like. The staff and even office staff are wonderful and kind and can't do enough for my nan and us as a family. She is exceptionally
well cared for and I'd be happy to be a resident there! If it's expensive it doesn't matter to me. It's the care of my relative that matters, her health and happiness and I can sleep well at night and not worry.

Reply from Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from G G (Wife of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As shown below my experience has been excellent, especially in regards to the staff, who really do care for the residents. I have no negatives - but I would be less than honest if I did not react to the costs, which on the face of it, do appear exorbitant. Otherwise, I have only sincere praise for everyone
concerned. Many thanks.

Reply from Lydia Waller, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Iris P (Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Rachel Elliott, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Abbotsleigh Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Abbotsleigh Mews Care Home is calculated as follows: ( (199 Excellents x 5) + (77 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 291 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotsleigh Mews Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for short or long term nursing, residential or dementia care


Awards / Recognitions (0)

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