Abbey Care Complex

23-29 Abbey Road, Newbury Park, Ilford IG2 7NE
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9.7 39 Reviews
  • Abbey Care Complex, Ilford
The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers.

A holistic approach to care planning takes on board personal requirements, supporting independence and privacy and responding to any changing needs.

Carers are skilled in the challenges of dementia care, and consider emotional and spiritual needs as part of the service.

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Care Provided by Abbey Care Complex

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jennifer Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)

Funding & Fees Guide for Abbey Care Complex

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
  • (these prices are only a guideline, please contact Abbey Care Complex to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Abbey Care Complex Reviews (39)

Total of 39, showing 1-20
9.7

Abbey Care Complex has a Review Score of 9.7 (9.678) out of 10, based on 10 reviews in the last 2 years. Over all time Abbey Care Complex has 39 reviews.

Overall Experience

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Date Published

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Review from T B (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager & staff were very kind & helpful. Home was very clean and staff were excellent, nothing was to much trouble. Care given to my dad was above and beyond in his short stay here.

Reply from Amit Patel, Business Manager at Abbey Care Complex

Hi there, Thank you for your thoughtful feedback. We are pleased to hear that you felt supported and that your father received the care and attention he deserved. Your kind words mean a great deal to the entire team.


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Review from Michael W (Son of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and attentive to the needs of my mother.

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Review from N H (Ex Family Member) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my ex-husband and I divorced 10 years ago I was glad he managed to be in the care of Abbey Care Complex staff. The manager was wonderful when I contacted her as the place he was previously was unsuitable. Thank you.

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Review from Craig T (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am astounded by the transformation that my dad went through once he became a resident at Abbey Care Complex. To watch my dad catch balloons and balls as well as clapping his hands made us happy with the knowledge that he was in the right place. Thank you.

Reply from Amit Patel, Business Manager at Abbey Care Complex

Thank you for taking the time to complete this review and for your kind words. We will share this review with the team who will be pleased to hear their hard work was appreciated.


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Review from Ryan T (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Abbey Care Complex for over 2 months now and the standard of care is amazing. He has 24-hour care and has Alzheimer's and the staff are so caring, attentive, and easy to talk to. My dad looks so much better than when he arrived. He was transferred from another home after
a fall and it was felt he needed more one-to-one care and he now looks better than he has for months.
The staff put on a summer party last Saturday - and there was an entertainer/singer - who sang all the old songs and the staff were enthusiastic and got people up dancing. There was lots of food and it was really fun. The residents all seemed to be enjoying it and it was lovely to my father-in-law clapping away and enjoying the party.

Reply from Amit Patel, Business Manager at Abbey Care Complex

Thank you so much for sharing your positive experience with us. We are thrilled to hear that your dad is receiving the care and support he needs at Abbey Care Complex. It means a lot to us to know that he is looking and feeling better and that our team has been attentive and caring. We make continuous efforts to create a warm and engaging environment, and it's wonderful to hear that you enjoyed the summer party and that your dad had such a great time. We thank you again for your lovely review.


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Review from S S (Son of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sometimes there are communication problems with some of the staff's English as not their first language. The staff are very polite and helpful. The place itself is well maintained.

Reply from Amit Patel, Business Manager at Abbey Care Complex

Thank you so much for taking the time to share your feedback about your experience at our nursing home. We are pleased to hear that you find our staff polite, and helpful and that you appreciate the cleanliness and upkeep of our facility. Maintaining a warm, caring, and well-maintained environment is a top priority for us. We also acknowledge your point regarding occasional communication challenges due to language differences. We are committed to providing the best possible care, and part of that commitment includes continuously supporting our staff in their efforts to improve communication. We appreciate your understanding, and we'll continue working to ensure that language differences don't impact the quality of care. Your feedback helps us improve, and we're grateful for your trust in us. Should you ever have any specific concerns or suggestions, please feel free to reach out directly to our team at Abbey Care Complex and we will be happy to assist.


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Review from Avril H (Sister-in-law of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been fantastic! Upon entering the building on my first visit, I was shown around the building and taken to the right room. The building was clean and the nurses came in 3 times to bring snacks and drinks for me and the children. The manager also popped in to check on us and invited us to
sit with her after my visit. She was very informative and caring. She gave me a run down from when I lived one arrived to date.
I left feeling happier than when I arrived.

Reply from Amit Patel, Business Manager at Abbey Care Complex

We thank you for your valuable feedback and are pleased to know the positive experience you have had with us. Our team works hard to ensure that families and residents alike feel comfortable and supported, so it's wonderful to hear that you found the building clean, the staff attentive, and that you were well looked after with snacks and drinks for you and your children. It's also great to know that the manager could provide you with helpful information and put your mind at ease. Please do reach out to our team at Abbey Care Complex who will be happy to assist.


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Review from Justine T (Daughter-in-law of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident at Abbey Care Complex for the past month after being transferred here from hospital.
I cannot praise the staff and level of care he receives highly enough.
He receives constant care and attention to meet all his medical and personal needs.

Reply from Amit Patel, Business Manager at Abbey Care Complex

Thank you for taking time to provide the review. We are pleased to hear how pleased you and your family members are with the care provided by our care team.


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Review from P P (Uncle of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy for the care support provided by Abbey Care Complex.
Staff are very friendly, home is very clean, manager and admin are friendly and very supportive, my family member is very satisfied with services. They conduct beautiful events monthly. Food is also amazing with lots of alternative choices.

Reply from Amit Patel, Business Manager at Abbey Care Complex

Thank you for the positive review. We are quite pleased to hear the positive experience you and your family. We are glad that your family member was able to enjoy the alternate meals prepared by our kitchen staff, as activities play a major part we arrange variety for activities to suit residents in our care. We will share this experience with our team to motivate them to continue providing quality care.


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Review from Robert B (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful. My dad, an 80-year-old widower with kidney cancer was taken in by Abbey Care Complex on 25th July 2024 where he stayed under their care until his passing on 29th July 2024.
The room was decent. Clean, airy, light and kitted out well.
The facilities were good. Food well
presented and served at a good temperature, portion size and taste.
Sadly my dad no longer had an appetite which actually lasted back until January of this year as such he didn't really eat. However, the staff were persistent and tried. One member of staff in particular was a credit to the home. We as a family found all of the team very warm and considerate.

Reply from Amit Patel, Business Manager at Abbey Care Complex

We thank you for taking time to provide us with review. We are pleased to hear that you are satisfied with the care we provided.


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Review from Glyn J (Resident) assisted by family/friend published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care and compassion. All staff are brilliant helping with my needs.

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Review from Deborah K (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was on the last stage of her journey and only lived for several weeks at Abbey Care Complex. We are very grateful for the care she received during this period all the staff did as much as they could and made Mum as comfortable as possible. Unfortunately Mum was unable to eat. They are all very
friendly and helpful to the patient's family and immediately reacted to anything we asked. Thank you to all the staff for looking after Mum.

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Review from Lorraine M (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted in September 2021 following a brain bleed.
The staff have been very caring and supportive, both to Mum and the family, especially since the trials of coming out of lockdown.
Although her communication was limited she felt looked after and safe.

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Review from S S (Husband of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is in the home for physio and rehab. She's rather younger than most of the residents.
Therefore her dietary needs were not really met. However, this home is kept very clean and staff are as helpful as possible, given the strain of the job. Thanks to all.

Reply from Serge Tsvetkov, Marketing Manager at Abbey Care Complex

Thank you for submitting this positive review. We always aim to meet all the dietary needs of all our residents.


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Review from Nicky S (Friend of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It made a big impact by the caregiver who worked there. Because they are all trustworthy, accountable, and sensitive to the needs of my friends there. They were always on time. They are the most caring and kindest person I have ever met. They were so responsive, and they were so good at taking the needs
of my friends in. The caregiver was born to do this job and she does it so well. The care has always been excellent. It was more than I could have ever dreamt of.

Reply from Serge Tsvetkov, Marketing Manager at Abbey Care Complex

Thank you for your kind review of Abbey Care Complex. This is much appreciated. I will share it with the team.


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Review from V T (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and attentive whenever I ask a question I get a full and considered answer, which is very reassuring. All the carers are gentle and sensitive with my mum and extremely patient (she has dementia and can immediately forget). My mum is a very clean lady and appreciated her clothes
get washed regularly. All in all I'm very grateful for the care my mum is getting.

Reply from Serge Tsvetkov, Marketing Manager at Abbey Care Complex

Thank you for your feedback following your recent experience at Abbey Care Complex. We are happy to learn it has been a positive one. We strive as a team to keep the residents and staff safe!


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Review from Teena S (Wife of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the saddest part of my life, the staff at Abbey Care Complex not only became carers for my husband but family to my children and myself. We were reassured every day about his well-being and so supported. My husband was very happy here, which made me feel at ease whilst working. Food, hygiene, cleanliness,
regular checks, takeout food, haircuts, updates were all more than above and beyond. The staff was very compliant in following policies with regards to Covid, which was a massive relief for me with him being vulnerable. From the manager, the nurses, and to all the carers that looked after him, I can’t ever thank you enough! I could not have done this without you all. God bless you!

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Review from Gabriella S (Granddaughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother is a resident in Abbey Care Complex since June 2018. In the beginning, it was very hard for her, coming from her own home, but thanks to the staff and management who have been very patient and friendly, just in a few weeks she settled and felt comfortable. These amazing people in Abbey
Care Complex make her feel happy and understood. They meet all her needs and wishes. I highly recommend it.

Reply from Serge Tsvetkov, Marketing Manager at Abbey Care Complex

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff!


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Review from George A (Friend of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident in Abbey Care Complex for the last two months of his life. He was extremely happy with all the environment, including the food, the care and all the facilities.
Every time when I had visited him he was praising all the staff and the management. Finding him happy all of the
time made me happy also. Highly recommend Abbey Care Complex.

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Review from Geo M (Son of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Abbey Care Complex in June as fast track/end of life. In this short period of time, I was really impressed with the good quality of service offered by staff. Staff are very professional and passionate about their work, especially on this difficult pandemic time.
Many thanks
to the staff and management of Abbey Care Complex for taking such a good case of my dad. I will definitely highly recommend!

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Abbey Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Abbey Care Complex is calculated as follows: ( (90 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Care Complex is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Abbey Care Complex

What types of Care is Abbey Care Complex registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbey Care Complex provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Abbey Care Complex have?

There are 50 Single Rooms.

What are the Facilities & Services at Abbey Care Complex?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Abbey Care Complex to the centre of Ilford?

1.2 mile(s) as the crow flies, distance by road may be significantly further.