Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.6 123 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities

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Care Provided by Acton Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 130 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Welmar Patarata (Home Manager)
  • Admission Criteria
    • Public & Private patients welcomed
    • Ages 18+
  • Room Information
    • Single Rooms (130)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Acton Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,700 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,900 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,900 – £1,900

  • Fees are subject to an assessment of individual's needs.
  • (these prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm


  • Parking

  • Free parking upon receiving a parking permit from reception.


Acton Care Centre Reviews (123)

Total of 123, showing 1-20
9.6

Acton Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 32 reviews in the last 2 years. Over all time Acton Care Centre has 123 reviews.

Overall Experience

  • 73
  • 41
  • 4
  • 3
  • 2

Date Published

123
4
10
32
91

Review from Aileen M (Sister of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always
been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.

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Review from N D (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for such kind words and for taking the time to leave us a review. Warmest wishes.


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Review from V J (Wife of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times
looks very sad.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for taking the time to leave a review. It is very difficult both physically and emotionally for those residents who are cared for primarily in their beds due to their needs. We always encourage people to participate but must of course respect their wishes where they choose not to. We will continue to encourage and support and care for your husband for as long as he is in our care and will support you throughout this journey also.


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Review from Sarah O (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are friendly
and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for taking the time to share your heartfelt review! We truly appreciate your kind words and support.


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Review from J S (Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every day is a good day, from early in the morning till late at night, there is always someone there to help you if so needed.
The staff are excellent, on your day-to-day basics.
All the ticked relevant options will tell you all.
Facilities? Love the swimming pool, that's a joke.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your positive feedback. We are so pleased you are satisfied with our facilities and that you feel the staff are excellent. Best Wishes.


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Review from S K (Brother of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister seems very happy every time I visit, the staff are all so very friendly and helpful should I have any questions. I wouldn't want her anywhere else.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for this positive feedback. Our staff will be pleased to know you are content with your sister's care. Best Wishes.


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Review from Nicholas H (Friend of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my friend has received.
There is a nice friendly atmosphere and standards are high. I'd be pleased to stay myself!

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you so much for your kind words and knowing that you would be pleased to stay yourself is the greatest compliment we could receive!


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Review from Mahtab M (Sister of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all been very happy with the care and compassion at this place.
My sister seems settled and calmer and happier and that is what everyone wants for their loved ones when they already suffer from a debilitating illness.
They take good care of her and meet her needs. God bless them.
Thank you
so much.
Kind regards.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Hello, thank you for taking the time to leave a review. We're deeply touched by your kind words and grateful for your feedback.


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Review from S L (Brother of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent home with great staff and very friendly. Though a bad point the room my brother is in is far too hot, and the underfloor heating is very hard to turn down, even with the thermostat. Also, my brother is left on his bed all day, and there is no urgency to get him mobile. He can walk though needs
physio for 1 year we have been asking. He will rot away if he does not get mobile again.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your positive review. Our aim at Acton Care Home is to provide our residents with the highest standards of care and support. We are sorry to read your comments and would request that you contact our Home Manager immediately on 020 8896 5600 to discuss any concerns you may have.


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Review from Angelo J (Friend of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a good experience when visiting a resident.
Smiling and engaged receptionist, welcoming care staff.
The food provided to the resident was wholesome and also saw that the resident is fed as she is unable to eat by themselves.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for sharing your positive experience with us. We're committed to continuing to provide excellent care for all our residents.


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Review from K G (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Acton Care Centre for three years, all the staff give her fantastic care. They are helpful and always deal with any queries I may have. I would definitely recommend this home for anyone who is thinking for care for their loved ones.

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Review from D M (Daughter of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, polite very helpful always available to discuss any questions or issues. The care staff are knowledgeable regarding the care of my father the 3 monthly team meetings are informative and helpful in keeping me informed of what’s going on.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

Thank you for your feedback! We're delighted to hear about your positive experience with us.


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Review from K B (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is really happy at Acton Care Centre. The carers are kind and look after her very well and all the members of staff are friendly and welcoming. I would happily recommend this home to anyone.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for your excellent 5-star review of Acton Care Centre! We truly appreciate your positive feedback.


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Review from M E (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Acton Care Centre coming up to a year in April this year. The staff are brilliant and really easy to communicate with about Mum's needs.
Mum has a great relationship with most of the staff also, I like how they take the time to build individual relationships with all residents. I was
really nervous about Mum going into a care home but Acton Care Centre have made the experience a little less daunting for me & Mum.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

I am thrilled to hear about your positive experience at Acton Care Centre! Thanks for taking the time to share!


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Review from Lorraine G (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both of my parents are residents of Acton Care Centre and I have been very happy about the care that they has been provided. The rooms are always clean and tidy and I have seen that my parents have received a good level of care consistently since they arrived 5 months ago.
The staff are always friendly
and available to answer any questions that I or any family members have about how my parents are doing, or if I have any concerns. I am always greeted by a friendly smile and hello from the receptionist who goes above and beyond to help. My parents are happy with the care that they receive and I am pleased that the staff do focus on a personalised service.
The only area that I would say that requires some improvement is the laundry service. Overall it is good (always clean and nicely ironed), but a few items belonging to my parents have gotten lost, which is unfortunate. But, I do appreciate that in a care home of that size, these things will happen.

Reply from Welm, Marketing Coordinator at Acton Care Centre

Thank you for your positive feedback! We're glad your parents receive good care. Sorry to hear your comments about the laundry service, please contact our Home Manager to discuss any concerns.


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Review from Kate D (Sister of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister most days and I find everyone so caring, when you enter reception you are greeted with a smile, the nurses are always smiling, the home is so very clean unlike some homes you have smells but this home never has bad smells. Excellent. The only issue is sometimes I feel they are short
of staff, I understand that this would be due to illness and holidays. The other issue is my sister has gotten used to certain nurses but they are being moved around to other units which does make it harder for my sister.

Reply from Welmar, Home Manager at Acton Care Centre

Hi Kate, thank you for your positive feedback! We appreciate your understanding of staffing challenges and will share it with the wider team. Regards.


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Review from Ruby E (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acton Care Centre has exceeded my expectations! The home is always clean and has a welcoming environment and the reception team always go above and beyond to help!
The nursing staff are very proactive and keep us in the loop regarding care plans etc.

Reply from Welmar Patarata, Home Manager at Acton Care Centre

We appreciate your feedback and are committed to continuously improving our care services. Thank you for sharing your thoughts.


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Review from Brenda K (Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Acton Care Centre over 8 years, I feel lucky to be able to call this place home, there are fantastic people working here, the carers and activities especially one person in particular who does a lot for me, and the nursing staff, also domestic cleaning staff, have been amazing, the management
team are effective in the way they are running operations ensuring a well-organised environment for the residents.

Reply from Welmar, Home Manager at Acton Care Centre

Thank you for leaving us a review. It is our pleasure to have you as part of the Acton Care Centre family! Very best wishes, Welmar.


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Review from Angela B (Daughter-in-law of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Papa loves it at Acton Care Centre. He says everyone is so friendly, the food is good, and he enjoyed his best birthday ever!
By far the best care he's received whilst living in care. We have no concerns, and it's so reassuring to know he is so well cared for!
Thank you to all the staff at Acton
Care Centre for doing such an amazing job of looking after all the residents; it means so much to Papa and us!

Reply from Weimar, Home Manager at Acton Care Centre

Thank you for sharing your experience of our home. I'm thrilled to hear feedback like this and will ensure the team hears your kind comments. Kind regards.


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Review from Pauline G (Aunt of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers attending to my niece are friendly and caring. She always seems happy and they treat her as an individual. The home is clean and welcoming and I would have no hesitation in recommending the care centre to anyone.

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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Acton Care Centre is calculated as follows: ( (241 Excellents x 5) + (89 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 361 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager

Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.


Frequently Asked Questions about Acton Care Centre

What types of Care is Acton Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acton Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Acton Care Centre have?

There are 130 Single Rooms.

What are the Facilities & Services at Acton Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acton Care Centre to the centre of London?

5.5 mile(s) as the crow flies, distance by road may be significantly further.