Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.6 123 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities

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Care Provided by Acton Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 130 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Welmar Patarata (Home Manager)
  • Admission Criteria
    • Public & Private patients welcomed
    • Ages 18+
  • Room Information
    • Single Rooms (130)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Acton Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,700 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,900 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,900 – £1,900

  • Fees are subject to an assessment of individual's needs.
  • (these prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm


  • Parking

  • Free parking upon receiving a parking permit from reception.


Acton Care Centre Reviews (123)

Total of 123, showing 21-40
9.6

Acton Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 32 reviews in the last 2 years. Over all time Acton Care Centre has 123 reviews.

Overall Experience

  • 73
  • 41
  • 4
  • 3
  • 2

Date Published

123
4
10
32
91

Review from Zsazsa M (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely kind, caring environment. Staff were lovely, very clean and professional, as were the amenities.

Reply from Chante Woodley, Marketing Coordinator at Acton Care Centre

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your mother is receiving at Acton Care Centre. At Acton Care Centre, we strive to provide exceptional service to all our residents. Kind regards


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Review from P N (Friend of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s sometimes hard to find my way in the building but all staff I have met are very helpful and they are always smiling so I feel they are happy in their work. Nothing is too much trouble for them. Reception staff are very friendly and welcoming.

Reply from Chante Woodley, Marketing Coordinator at Acton Care Centre

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your friend is receiving at Acton Care Centre, we will let the team know. At Acton Care Centre, we strive to provide exceptional care service to all our residents. Kind regards


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Review from B S (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that is being given to my mum. The staff are very kind and caring and look after her well. They keep us informed of her condition.

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Review from Darren N (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was recently admitted to the care home at the request of the hospital where she had been a patient.
She is presently being assessed so that decisions can be made in regards to her ongoing care.
I have on occasion asked staff members questions in relation to Mum's condition/ treatment and the answers
are always concise, thoughtful and sympathetic. As a family, I'm not sure that we could have found a nicer care home had we indeed looked for one ourselves, and when visiting Mum it is such a nice thing that I am always welcomed with a hello and a smile from all staff members.

Reply from Chante Woodley, Marketing Coordinator at Acton Care Centre

Thank you for your review! Your feedback is important to us. It's great to have you and your mother as part of our Acton Care Centre family. We will pass on your kind message to the team. Gold Care Homes, strive as a team, to work closely with our residents so we can provide the very best care for everyone in our homes.


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Review from E T (Relative of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member was admitted before Easter with a number of health conditions, Alzheimer's being one of them. The staff were friendly and caring, adapting to her changing medical needs as other problems mainly cancer progressed. It was a hard situation which all the staff handled with respect and openness
to visitors' enquiries.

Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you very much for taking out time to review the Acton Care Home. We are glad to hear that you’re satisfied with the quality of care your loved one received during their stay. At Acton Care Home, we strive to provide exceptional care service to all our residents.


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Review from A S (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely and looked after Dad well. Thank you.

Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you for taking the time to leave us a kind review. At Acton Care Centre, our hardworking team members strive to provide exceptional care service to all our residents.


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Review from Dionne O (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our Father was admitted to Acton Care Centre with acute dementia and as agreed with his family was at end of life sadly. We had one request for the home which was should he become unwell that not to send him to hospital because of the distress but to call his family and make him comfortable. This was
written down and agreed.
All of this was ignored and more worrying was the fact even though they had received and accepted contact numbers, had the wrong ones so could not contact us. The hospital did this to advise he was there where he remained until he passed some days later as he was too weak to return and even the hospital asked why had they sent him as there was no gain to doing this apart from causing distress. This made his passing distressful and hard to accept.

Reply from Jemar Legister, Marketing and Design Executive at Acton Care Centre

Thank you for taking the time to give us your feedback. We are sorry to hear that you've had a negative experience. Acton Care Home strives to provide outstanding care and ensure that all our residents live in a safe and secure environment. The team at Acton Care Centre would like to extend our heartfelt condolences for your loss. We have already taken the necessary steps to address the points you have raised privately. However, if you would like a further discussion or have any additional questions, please do not hesitate to contact our care home manager at 0208 965600.


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Review from Mary N (Sister of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my humble opinion, this home should rate excellent. My brother had the best of care from the wonderful staff. The people who work here are so dedicated to all of the residents and families. Thank you all so much for helping to ease an extremely difficult time. I would recommend this care home 100%.

Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you very much for your fantastic review. At Acton Care Centre we strive to provide exceptional care service to all our residents. We shall ensure all the team sees your wonderful words of appreciation to them. Best Wishes.


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Review from H S (Friend of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend spent just a few months in Acton Care Centre prior to her death. At first, she was somewhat reluctant but was immediately welcomed and soon settled in. Her physical and mental capacity declined rapidly over the last couple of months. The nursing staff were kind and gentle and the admin staff
continued to spend time in conversation with her. My feeling is she was well cared for and stimulated as far as possible throughout.

Reply from Priyanka Gadhe, Marketing Administrator at Acton Care Centre

Thank you for sharing your feedback about the care and attention your friend received at Acton Care Centre. We understand the sensitivity of the situation and are extremely sorry for your loss. We appreciate your kind words and are always here to support both residents and their families.


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Review from A F (Brother of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the staff who took care of my brother, they treated him very well and took care of all his needs and supported him when needed.

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Review from R B (Son of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very well cared for by attentive and friendly staff.

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Review from Chris A (Son of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They seem to be giving excellent care and it's a nice bright room, comfortable bed and kept warm. The staff are excellent, very caring. The food lets the place down, the vegetarian options are poor. You would think they would buy in food from local retail outlets if their own cooks are not good with
vegetarian meals. I have passed my comments on, let's hope there is a quick improvement.

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Review from P T (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has settled in at Acton Care Centre and is looked after very well and kept clean. His room is bright and comfortable. The staff are very helpful and friendly including the lady at reception and it feels like a caring environment.

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Review from J E (Granddaughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is the second care home our grandmother has been in, and there is a noticeable difference in her. Acton Care Centre has looked after her. She is clean, well-fed and properly looked after. As a result, her mental and physical health has improved. She is more engaging as the staff make an effort
to talk to her and always engage with the family on visits, which is lovely and held put our minds at ease with having a loved one in a care home.

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Review from John F (Resident) assisted by family/friend published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at the home. I am treated very well. All my needs cared for but I cannot have sky in my room but I am very happy here and hope to stay here for a very long time.

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Review from A B (Niece of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a resident at Acton Care Centre for only a few weeks at the end of her life, but the care and support she received was wonderful and greatly eased her final days. The communication from staff was excellent. There are some really outstanding members of staff.

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Review from Michael M (Son of Resident) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far from May 17th, up until August 25th 2022, I have personally found that the nursing staff and others working at Acton Care Centre are eager to assist, medically professional at administering actual care needs, good at responding to relationship needs, Willing to listen and respond in their busy
life schedule. Shown to be very well experienced in contact and liaising with related NHS departments. Close association with patients, understanding and patient in attending to patients' needs.

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Review from S G (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for two weeks of respite care. All the staff are so helpful and friendly, especially the lady at reception. Thank you so much for providing such a superb oasis of calm at Acton Care Centre.

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Review from J F (Relative of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always informative on visits and treat the resident with respect and updates are frequent. The resident seems to be relaxed and provided for every time I visit. The staff are very patient with her especially when feeding her.

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Review from Maria B (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to thank you for organising the Jubilee party at Acton on 2nd June. The staff and organisers and people who prepared the food were all amazing. My mother and my friend enjoyed themselves. The residents were extremely happy. The DJ was brilliant. Thank you.

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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Acton Care Centre is calculated as follows: ( (241 Excellents x 5) + (89 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 361 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

Top 20 Large Care Home Groups 2020

Recipient: Gold Care Homes

Date: Friday 28 Feb 2020 More details

The Most Outstanding Residential Care Management Team in the UK Award 2019

Recipient: Gold Care Homes

Date: Tuesday 03 Dec 2019 More details

Achievement and Improvement Award 2019

Recipient: Gold Care Homes

Date: Wednesday 27 Nov 2019 More details

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Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager

Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.