Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.6 123 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities

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Care Provided by Acton Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 130 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Welmar Patarata (Home Manager)
  • Admission Criteria
    • Public & Private patients welcomed
    • Ages 18+
  • Room Information
    • Single Rooms (130)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Acton Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,700 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,900 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,900 – £1,900

  • Fees are subject to an assessment of individual's needs.
  • (these prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm


  • Parking

  • Free parking upon receiving a parking permit from reception.


Acton Care Centre Reviews (123)

Total of 123, showing 41-60
9.6

Acton Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 32 reviews in the last 2 years. Over all time Acton Care Centre has 123 reviews.

Overall Experience

  • 73
  • 41
  • 4
  • 3
  • 2

Date Published

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10
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91

Review from E N (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our biggest concern was my mother's high dependency and care needs. The centre is friendly and very welcoming, always encouraging visitors. The high level of care is wonderful, the nurses really do this out of love and are open to hear all our suggestions and requests. They allowed the private carers
to come daily and assist where allowed and always seem to work from a place of kindness. I can truly rest assured that my mother is well taken care of here.

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Review from K S (Son of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived late due to traffic but the receptionist was helpful and when I mentioned my wife was with me, she booked her in to meet Mum as well. When we arrived on the ward there were people in the lounge - all the nurses gave a welcome to us. The sister in charge is always helpful and gave me an update
on Mum. Mum's one-to-one moved Mum to her room so it was quieter. The one-to-one is extremely caring and helpful with Mum and gives us updates on what Mum has been doing each day.

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Review from N Y (Brother of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is well looked after and very much appreciates all the staff. His room is light and airy and is kept very clean. His needs are well taken care of and most importantly he is content.

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Review from Mark H (Brother of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's care is second to none. He couldn't be happier with the carers, nursing staff, kitchen, and maintenance. They couldn't do more for him. Which to me and our family, makes us so happy. We are also very happy with the friendly reception staff.

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Review from Glenys H (Mother of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my son. Staff are helpful and friendly.

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Review from B A W (Respite Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt very safe in Acton Care Centre. My wish to remain in my room rather than go to the lounge or dining room was respected and carers responded quickly when I used my call button. Everything was done for me with kindness and professionalism.

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Review from E W (Granddaughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful and will give most things a go. The care given is good and the nurses are on top of the care plan. Can always find someone to talk to if you have any concerns. The activities coordinator and receptionist go above and beyond - it's very nice to see.

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Review from Michele C (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very impressed with the overall standard of care and support at Acton Care Centre. It is a caring and friendly environment and the majority of carers are empathetic and hands-on. I feel confident that my mother is in safe hands and that all her needs are met. The care and dedication from carers
to residents is very evident. Highly recommend - and thank you!

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Review from Sally P (Niece of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 95-year-old uncle spent his last six days at Acton Care Centre after a hospital stay. Three family members visited and we found the care to be very appropriate for someone at the end of life. Communication with staff was very good and we were welcomed to share his last days with him on visits.

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Review from J B (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first time I telephoned the care home after my mother had been admitted, they knew exactly who she was without me even having to explain.
On visiting, I was impressed by the home's level of cleanliness and the size and facilities of her room.
I have found all the staff, whether nurses, carers,
domestic or admin to be welcoming, friendly, cheerful, caring, well-motivated and helpful - going out of their way to give assistance whenever required.
Above all, my mother received a great deal of personal care and genuine kindness, especially in the last months of her life, which was also extended to my family at a very difficult time.
A great team, providing an invaluable service.

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Review from Elma G (Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, a warm welcome on my arrival at the care home. Feel confident about the care services of the nurses, carers, and other employees on the unit, also helpful and supportive of residents' needs. I considered this place as my second home for the last 5 months. I am happy with the
treatment I received, I feel great regarding the visiting policy. Welcoming relatives with a smile, I considered this place as my second home. They are so kind, gentle in handling care to residents. Again thanks for everything, to everyone, for the care I received. I learned more about adult care, how residents are being treated, at least, I have experience and ideas. Lastly, thanks to the care home, all its staff, and employees for your great job. Well done.

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Review from Karl F (Brother of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all great carers at the home. Caring and friendly with smiles all round. Keep up the good work.

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Review from K J (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has settled well at Action Care Centre. Staff lovely and friendly. Dad loves the meals and always finishes his plate! Three lovely maintained gardens which we visit regularly and we fill the bird feeders for all residents to enjoy!

Reply from Sarah Williams, Senior Marketing Executive at Acton Care Centre

Very pleased to hear that your father has settled in and that you are enjoying visiting the lovely gardens.


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Review from Marian C (Friend of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is firstly great. Lovely warm and welcoming. Most importantly the clients are extremely well cared for in all aspects - mental, physical, and emotional. I am so glad my friend is there.

Reply from Jemar Legister, Marketing Associate at Acton Care Centre

Thank you for taking the time to leave a review. We are glad to know that you're satisfied with the quality of care your friend receives here at Acton Care Centre. Our wonderful care team always goes above and beyond to ensure exceptional care is provided to all of our residents. Thank you again, and stay safe.


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Review from Tracy D (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all very friendly and the home is very clean.

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Review from Sonia P (Wife of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so fortunate that my very disturbed husband is lucky enough to live in this lovely care home. The very best place he could be. I cannot express how much I admire the staff for their professional and loving care. They are all so pleasant and cheerful and keep my husband looking spruce and well
dressed every day. It is so comforting that the laundry marking system means he is always dressed in his own clothes. An exemplary care home.

Reply from Sarah Williams, Senior Marketing Executive at Acton Care Centre

Thank you for the lovely review, our staff take pride in providing the best care they can.


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Review from Deborah N (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Acton Care is very expensive £6,465.71 per 31-day month. £34-45 is spent on a residents food each week. The rooms and general appearance is shabby. It needs a good clean and repainting. On a positive note, I have no complaints about the staff; they are pleasant, helpful and friendly.

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Review from J R (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone here is so very kind. My mum is safe, happy, and cared for. Her room is comfortable. She has lots of people to talk to and is the happiest she's been in a long while. And I've had a huge weight of worry lifted from me as I know she's safe.

Reply from Rachel, Marketing Manager at Acton Care Centre

Thanks so much for your review, it's lovely to hear that your Mum is happy at Acton Care Centre.


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Review from A M (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Acton Care Centre were brilliant looking after and caring for our Dad. We regularly witnessed genuine care and sympathy, kindness and compassion along with 100% support at all times. All staff ensured my Dad was comfortable and treated with dignity. They were always there for us, behaved
professionally and were in tune with all my Dad's (and our) needs. Several staff were incredible, they worked with seal and desire to help us all. We were extremely impressed and had no regrets in taking my Dad to Acton Care Centre. I would recommend it.

Reply from Rachel, Marketing Manager at Acton Care Centre

Thanks so much for taking the time to provide feedback. It's wonderful to hear that our lovely team made your Dad feel comfortable at Acton Care Centre.


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Review from Christine O (Sister of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time my sister has been at this care home I have found reception very welcoming and friendly. The care staff are extremely busy and do a great job of looking after my sister. The management are efficient and answer any questions I may have in a timely manner. The rooms and communal areas
are clean and tidy. I would have no hesitation in recommending this care home to family and friends.

Reply from Rachel, Marketing Manager at Acton Care Centre

Thanks for taking time to provide a review Christine. It's lovely to hear positive feedback about our hard-working team.


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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Acton Care Centre is calculated as follows: ( (241 Excellents x 5) + (89 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 361 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager

Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.