Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
Submit a Review
9.6 123 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities

Show Acton Care Centre on the Map

Care Provided by Acton Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 130 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Welmar Patarata (Home Manager)
  • Admission Criteria
    • Public & Private patients welcomed
    • Ages 18+
  • Room Information
    • Single Rooms (130)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Acton Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,700 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,900 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,900 – £1,900

  • Fees are subject to an assessment of individual's needs.
  • (these prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm


  • Parking

  • Free parking upon receiving a parking permit from reception.


Acton Care Centre Reviews (123)

Total of 123, showing 61-80
9.6

Acton Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 32 reviews in the last 2 years. Over all time Acton Care Centre has 123 reviews.

Overall Experience

  • 73
  • 41
  • 4
  • 3
  • 2

Date Published

123
4
10
32
91

Review from P R (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acton Care Centre have a wonderful cheerful staff. They provide excellent care, company and medical support to the residents. My experience is wholly with the dementia ward. While here I have observed the staff to be patient and gentle with the patients, often in difficult situations. I am pleased my
friend is being cared for in Acton Care Centre.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eduart R (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became resident recently to this facility and my first contact was with the staff. I was very impressed, from their welcome and professionalism. They are very kind and so dedicated to their work and care to the resident. The facilities in the building are great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Sister-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the wonderful care of my sister-in-law over 10-years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annie F (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, the receptionist for her most welcomed greeting given to us when we arrived and her efficient caring way given for the covid 19 swab test etc, she was a very caring, kind and helpful lady. Secondly, floor 1, we are very grateful to the 2 nursing sisters and all the staff who helped our mum,
97 years old and poorly in health, kindly and caring making her so comfortable and peaceful. Sister also helped by ringing us to say come in extra near the end, which helped us say our love, blessings and to say goodbye to our darling mum. Thank you to the night nurse who was with her at the end too. Very dignified and all treated respectfully by all. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart H (Husband of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of my wife's treatment has been reassuring and comforting. It is a pleasure to visit and the staff are cheery and professional.

Reply from Jemar Legister, Marketing Associate at Acton Care Centre

Thank you for taking the time out to leave a review. Our hardworking staff members strive to ensure all of our residents live in a comforting and safe environment. We are also extremely satisfied to know that you are happy with the level of care we provide at Acton Care Centre. Thank you, and stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter R (Son-in-law of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law received dignified and compassionate care in the Garden Unit at the end of his life. The duty nurse recognised the end was near and called us in with enough time to say our goodbyes. For the three years before he was well looked after and enjoyed playing games and quizzes with the activities
staff, especially with an ice-cream! Despite all the challenges of Covid-19, the care and nursing staff do amazing work keeping residents safe.

Reply from Jemar Legister, Marketing Associate at Acton Care Centre

Thank you for taking the time out to such a positive and insightful review. We want to pass on our sincere condolences for the passing of your father-in-law. Here at Gold Care Homes, we strive to make the lives of all our residents as safe and comforting as possible. We ensure we meet all the individual care needs and requirements of all our residents. We take pleasure in knowing that your father-in-law enjoyed the quality of care we provided during his stay with us, as our staff members work extremely hard to ensure that our residents receive nothing short of high-quality care. Thank you again, and stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ben S (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home staff (nurses, care assistants, reception staff) are all very caring, professional and alert to my father's care needs. The residents are well looked after, and the staff do take the time and care to look after the residents' needs.

Reply from Sym Jaj, Senior Marketing Executive at Acton Care Centre

Thank you for leaving such a wonderful review. Stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine M (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was transferred to Acton Care Home for palliative care.
She spent 16 days there. It has taken me 6 months to even be able to think about the absolute nightmare that my mother, myself and my 2 sisters went through. We saw a palliative care nurse only once. Nurses were abrupt and often rude
to us even though we were traumatised by our mother's fate. She was often left in pain as nurses would not respond quick enough to our request for pain relief.

There was no compassion from the staff and my sister was spoken to in a very rude manner by a nurse. We should not have had to go through what we did at such a difficult time.

Reply from Sym Jaj, Senior Marketing Executive at Acton Care Centre

We're incredibly sorry to hear of your experience with us Let me reassure you that at Gold Care Homes we work incredibly hard to provide person-centred care and show all of our resident's compassion. At Acton Care Centre, there are nurses on duty 24/7, with palliative nurses providing additional support to the families and our nurses when required. We understand how difficult these situations can be, and we would like to offer our sincere apologies for the difficulty and turmoil you faced. Gold Care Homes have invested heavily into various training opportunities to ensure that everyone's safety is at the forefront of every action. This in no way means that our commitment to providing our residents with the highest quality of care has changed. Your comments have been taken on board and passed on to the relevant team.
I hope, in due course, we will be able to showcase how great our team is and how much we value our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George D (Husband of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My appointment was at 11 o'clock. I was on time but despite the receptionist ringing to arrange this at 11.00, she was brought down at 11.30. Not happy with the visit.

Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Thank you for taking the trouble to review our home. We can only apologise that on this occasion your appointment to visit did not happen on time. Everyone works so hard to ensure that things run smoothly, but there might be an occasion when, despite all the best intentions, it does not happen. Please be assured, the team at the home continue to make all efforts possible to ensure that our residents and their loved ones can remain in contact, by whatever means, despite all of the difficulties the current situation presents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T F (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father admitted during COVID and Acton Care Centre have taken really good care of our father. The staff are very caring and attentive. All staff are very approachable and friendly, particularly the front desk and senior nurse in charge. We are confident all our father's needs are met, despite limited
COVID visits. For this reason, I cannot comment on the room or food provided. Many thanks to all.

Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Thank you very much for your feedback. Its good to hear about your experience of moving your father to care during the pandemic. Your feedback will be very helpful for those who are searching for care, I am glad that people get to know that care homes are safe places to be at this time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona H (Relative of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming and friendly staff, aware of the residents' needs and very helpful and polite. My ex-husband has settled well and speaks well of the care he is given by staff and looks physically much better, but sadly still quite confused, but staff are managing him well and he feels happy to be in the unit.
My grateful thanks to all staff.

Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Many thanks for your review. It certainly helps others searching for care to have first-hand information as to the standard of care and how new residents settle. Thank you for sharing the information with others.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aimee W (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father has been a resident since March 2020 and we have always found the staff to be friendly, caring and considerate.
We did not get to see him for three months due to COVID but as soon as we were allowed to see him again the staff let us know.
As hard as it is having him in a care home, the
team at Acton Care Centre have gone above and beyond with their help and kindness in looking after him during such a difficult time. We know that the staff really care about the residents and knowing this gives us peace of mind.

Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Thank you for your review. Your comments will certainly be reassuring to others who are also faced with finding a care home for a parent. The team will be very happy to know that their kindness and consideration have been recognised. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Partner of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and dedicated.

Reply from Alison Foreman, Director of Sales and Marketing at Acton Care Centre

Thank you, the home will be pleased to have your feedback. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen G (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at the home for six weeks following her discharge from hospital and still requiring care before finally going home. The staff were lovely, nothing was too much trouble, and always helpful. The room was fine, comfortable, and we also brought in items from home to make it more personal.
Everyone from the receptionists, care staff, nurses, cooks and cleaners were friendly, approachable and helpful. As my mum chose to mainly remain in her room, she did not use the restaurant; which looked lovely, however, she did say that sometimes the food could have been warmer, but I know when she did comment on it, the meal was always replaced.
I would have no hesitation in recommending Acton Care Centre.

Reply from Sym Jaj, Senior Marketing Executive at Acton Care Centre

Hi Eileen, thank you very much for taking the time to leave us a review. It's great to hear that your mother was satisfied with her stay with us. We do have a wonderful team at Acton and I thank you for sending us some positivity during this time.
Sending you and your mother well wishes. Stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan O (Friend of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

As a friend and next of kin of a resident in this care home, I would not recommend this nursing home for palliative care. I was left on my own with my friend screaming in pain for an hour. When we rang the call bell carers came and turned off the alarm. They did not check if my friend needed help. My
friend wanted me to lift her up in the bed and I was unable to do that. We rang the bell again and carers came and again turned off the bell and walked out the door. I had to go twice to the nurse on duty in the reception and she gave my friend morphine tablets which took ages to take effect.
Another day I was with my friend for 3 hours after she had a stroke and no one came to check her pads.
When she asked to go to the toilet they told her to go in her pads.
They were also giving her solid food which she was unable to eat.
As a friend of a resident, I was treated poorly. I was asked to buy her soap and cream and shampoo which is not my duty to do. I was asked numerous times to feed my friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff L (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is resident here, and compared to the previous home she was in, Acton Care Centre is much better. Staff are attentive, reasonable, helpful and friendly. The home is secure and I feel my mother is safe here.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your review. It's wonderful to hear that our staff and service have impressed you. We aim to ensure our residents feel safe and that their needs are met living in our homes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R K (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The vibe and energy of the place is warm and welcoming. The staff go beyond their duty of care all the time to make residents and their visiting families feel welcome and comfortable. We feel extremely lucky and blessed knowing our father is in the very capable and professional hands of the staff at
Acton Care Centre. We have hardly had any issues - this place is like our second home now! Thank you.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Wonderful review, thank you for sharing. We're proud to know that you have full trust in us providing professional care for your father - many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Grandson of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has been a resident of the home for just over 2 years. I come to visit fairly regularly. The staff have always been kind and helpful especially the receptionist.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Wonderful, thank you for your very kind review - best regards!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 90 with late-stage dementia when she was transferred to Acton Care Centre for palliative care in her final weeks. Staff settled her in and set up special meals to meet her medical and personal needs. They alerted me promptly when she declined so family could be with her and say their goodbyes.
Acton Care Centre supported her and us during the final 48 hours and it eased some of the stress and grief of her passing to know she was kept comfortable and pain-free at the end. Our thanks to all the staff at Acton Care Centre.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

We give you our deepest sympathies, and we’re glad to know that you and your family were supported well through a very hard time of your life. Thank you for your review – best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sybil S (Daughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Hello, I visited my Father, last week Sunday, he seemed happy but I was not happy with the food given to him. It was very little and very off-putting when I went to get it for him. The next day I visited him the window was opened I closed it but was a bit worried as it is very cold and there is no need
for the window to be opened.


Today my cousin visited me and told me the window was wide open and showed me my Dad in just a
t-Shirt and the curtains where blowing surely this is not the time of year for the window to be opened.
After talking to my cousin I said I am very sad as I live far away in Somerset and he has a flimsy pillow and one thin sheet and blanket. I am shocked that there is not sufficient bedding and no blanket, I brought the small throw whilst he was in the hospital. I will be visiting this week and would like to ask who is in charge to make sure the windows remain closed at all times.


Thank you.


Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your most valuable feedback, we have raised your complaint to the relevant department and care home, you should be contacted shortly to discuss this further. I hope this is okay, kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Acton Care Centre is calculated as follows: ( (241 Excellents x 5) + (89 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 361 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager

Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.