Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
Submit a Review
9.6 123 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities

Show Acton Care Centre on the Map

Care Provided by Acton Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 130 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Welmar Patarata (Home Manager)
  • Admission Criteria
    • Public & Private patients welcomed
    • Ages 18+
  • Room Information
    • Single Rooms (130)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Acton Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,700 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,900 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,900 – £1,900

  • Fees are subject to an assessment of individual's needs.
  • (these prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm


  • Parking

  • Free parking upon receiving a parking permit from reception.


Acton Care Centre Reviews (123)

Total of 123, showing 81-100
9.6

Acton Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 32 reviews in the last 2 years. Over all time Acton Care Centre has 123 reviews.

Overall Experience

  • 73
  • 41
  • 4
  • 3
  • 2

Date Published

123
4
10
32
91

Review from C B (Daughter of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother was admitted a week ago for end-of-life care following major surgery. She also had Alzheimer's and had been declining in physical and mental strength during her time in the hospital. Nursing care during the week she was with you, was exemplary, as was the respect and courtesy shown
to family members. She died very peacefully this morning with me and a kindly nurse by her side.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

We're very sorry to hear about your loss and humbled to hear that your mothers experience with us, though at a difficult time was comfortable and kind, thank you for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just arrived at Acton Care Centre. He has now been a resident for just over 3 weeks. I cannot thank the staff enough for the welcome that we received. Every single member of staff has been outstanding. The last year has been extremely difficult with my father's health gradually deteriorating
and worrying about him has been endless. I can honestly say that when I leave him at Acton Care Home after visiting my heart is smiling. It is such a warm, welcoming, relaxed, professional environment and at last, my father smiles again.

Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Wonderful comment, we're happy that father is settling in, we're happy that our team of health care professionals and nurses have been able to create an environment that is welcoming, relaxed and professional - many thanks!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B A (Wife of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care that my husband has received at Acton Care Centre. He was treated with dignity at all times and great care was used when attending to his fragile body. The receptionist was always extremely helpful and friendly. One nurse was especially willing to listen and help.

Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Thank you for your very generous review. We appreciate your kind comment - best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy with the care that my dad received at the Acton Care Centre. He was well looked after by the carers and nurses. You should give your receptionist a pay rise. She is so warm and caring - the perfect first impression of the care home. We also found one particular nurse was lovely, caring
and very generous with her time.

Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Thank you for your very kind review in regards to our staff and our receptionist. Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a non-English speaking resident. I am here every day and I see how lovely the staff are towards my mother. She is happy and smiling. I am glad we found this place and the manager's doors are always open and you can talk to them about anything.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your very kind submission. We can only imagine how hard the language barrier must be - we're delighted that she's comfortable with us, 'happy and smiling'. Your review shows a lot about the home, we thank you for sharing it with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George W (Grandson of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very welcoming and professional, providing care and attention throughout the day. There is plenty of space outdoors which is very nicely maintained.
My grandmother has enjoyed all of the one-to-one care and attention she's receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Connie R (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Acton Care Centre a fun-loving, stimulating and caring environment. The reception staff and the nurses and carers are extremely helpful, supportive and dedicated. I feel that my mum is in a safe and secure environment.

Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Wonderful comment, thank you for your kind words - Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eva B (Friend of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good with patients. Friendly staff. At the moment the best care home I have ever visited.

Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Wonderful, thank you for your kind response, best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked in the door, I could sense that this home had a heart. My mother is being treated with the dignity and respect that should be reserved for the elderly. I am so happy she is here, the staff are friendly and the chef is keen to provide nice food for her special diet. I give Acton
Care Centre 5 stars and strongly recommend it!

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Hello and thank you for your review. We love your comment and really value your kindness. Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne Z (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome when I visit the nursing home and I get given information when I ask concerning my dad's needs, like how to get a new wheelchair.

Reply from Melissa Lawerence, Marketing Coordinator at Acton Care Centre

Wonderful comment, we're very glad to receive your feedback. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Son of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing team, very supportive all the way. Thank you so much for all.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Great to hear, many thanks for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N M (Daughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing support and extremely caring towards all family and towards all patient care until the last minute. Thank you so much for everything.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Wonderful, thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I C (Daughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful that my mother was placed at this care centre. The staff and management truly care and take care of my mother with their heart. The care and support received have been of an excellent standard and made a very difficult and heartbreaking situation that much more manageable.
Thank
you from the bottom of my heart to all staff - technicians, laundry, food/chef, care aides, nurses, CPN's, relief staff, receptionists, managers and all other staff.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine D (Sister of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have treated sister lovingly, kindly, compassionately, friendly. Helped sister to recover. I am very grateful and happy that we chose Acton Care Centre. Staff have been nice to me too. Lovely flowers in garden too.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Lovely, thank you for your comment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J V (Grandson of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was given the most amazing love and care. For 11 years she was cherished and treated like a queen. Thank you from the bottom of my heart.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your great feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian W (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Exceptional staff, especially front of house at reception. Nursing care very good.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your great feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sera U (Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As indeed we called this care home as our "own home", spending a few years in here since 2010, we've been looked after so well 24/7. Very good indeed, as we've got our own family in London and around the world, presents been sent to us, gifts given from them.
A special request to whom it may concern
- is there any chance for us to have some sort of help for us, "adult education" as we know that we still want to learn more about technology, to go with the time we still have and are eager to learn and we do really need help. The help will be highly appreciated indeed. We need your help. Our life will be much much easier if somebody shows us about IT to learn more.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Hello, I'm glad you are enjoying your time with us. I've mentioned to the regional manager that you are interested in IT, she thinks your suggestion is fantastic and has already asked for it to be implemented in the homes. We're looking forward to seeing this change - Thank you for your kind review!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deirdre M (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care provided by staff to my mother outstanding. In my experience, they are unfailingly welcoming, kind, patient and calm. My only sibling lives outside the UK and we both are grateful to know our mother is in a caring and safe community.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Fantastic review, thank you very much for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion C (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have done their best to ensure my mother is as comfortable as possible.


She enjoys the food and the activities.


Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew A (Nephew of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a short visit, I was impressed by the friendliness and care of staff, as well as the cleanliness and an air of quiet control.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Thank you for your review!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Acton Care Centre is calculated as follows: ( (241 Excellents x 5) + (89 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 361 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager

Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.