Acton Care Centre

48 Gunnersbury Lane, Acton, London W3 8EF
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9.5 123 Reviews
  • Acton Care Centre, London
Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general care and 54 beds for Dementia care. Acton offers first-class, unique, personalised care with testament to their well trained staff supporting those with very complex needs including Palliative Care, Nursing, Dementia and those with disabilities.

“It’s what’s inside that counts” - Gold Care Homes' slogan represents what people truly find important about care homes, and what they love about Acton, the staff. Acton Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents.

A vast selection of staff can speak many different languages, enabling residents who cannot speak English with additional comfort and communication channels, which is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Views of large landscaped garden area
-        Dementia table
-        7 days a week entertainment and regular organised trips/events
-        Welcome toiletries on arrival
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities

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Care Provided by Acton Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 130 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Welmar Patarata (Home Manager)
  • Admission Criteria
    • Public & Private patients welcomed
    • Ages 18+
  • Room Information
    • Single Rooms (130)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Acton Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,700 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,900 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,900 – £1,900

  • Fees are subject to an assessment of individual's needs.
  • (these prices are only a guideline, please contact Acton Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am to 7pm
    No visiting during mealtimes 12.45pm to 1.45pm


  • Parking

  • Free parking upon receiving a parking permit from reception.


Acton Care Centre Reviews (123)

Total of 123, showing 101-120
9.5

Acton Care Centre has a Review Score of 9.5 (9.549) out of 10, based on 31 reviews in the last 2 years. Over all time Acton Care Centre has 123 reviews.

Overall Experience

  • 73
  • 41
  • 4
  • 3
  • 2

Date Published

123
4
10
31
92

Review from Jan K (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression has been of a very welcoming, warm place with a helpful informative person on the front desk to show me the way. Each and every nurse had a smile and kind words - nothing seems too much trouble. Mum being well looked after in a clean, warm caring environment with plenty of nurses
attending in her own room - what more could you ask?

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Hello and thank you for a wonderfully written review. I'm very pleased this is your opinion of our home and we are very flattered and grateful for your kind words - Best regards.


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Review from Kenneth B (Regular Volunteer) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly helpful staff who have assisted my services at the highest level. My particular thanks to the care manager.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Kenneth,


Thanks for your kind words.


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Review from Dennis S (Husband of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife stayed in the Acton Care Home from the end of April 2018 until 21 September 2018 on which day she died there. In that time my wife was looked after in an excellent manner. All the nurses who cared for my wife were excellent, very professional and also very warm and friendly. My wife's dignity
was totally respected. I cannot thank enough all the staff at Acton Care Home. They deserve a 5-star recommendation.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Dear Dennis,


Thank you for your kind words - your wife is sadly missed.


Hope you are keeping well.


Regards.


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Review from C N (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother could be very difficult but at Acton Care Centre she was completely different and was treated so well I know she was also grateful to them all.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Superb review, thank you for your kind and honest words. We really appreciate your feedback, if you do have any concerns please inform management, we are happy to help.


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Review from Lynne W (Partner of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having read lots of news about care homes, I was dubious about them. However, I have found the staff very kind and helpful to me and my partner. If I have a query, they are very helpful and believe me I have lots of queries. They are kind to all the residents that I have seen, so I am happy for my husband
to be there.

Reply from Melissa Lawerence, Marketing Coordintaor at Acton Care Centre

Fantastic review! We are happy that Acton changed your mind about care homes. We really appreciate your feedback. Kind regards.


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Review from Anesu S (Friend of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is staying in Acton Care Centre and every Wednesday we go to church.
The patient coordinator is fantastic, there isn't a better person for the job.
She is so kind, loving and generous with her time with the patients.
She is a true asset to your business.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Anesu, your kind words are appreciated by our staff. Many thanks.


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Review from Rebecca K (Sister of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nurses are absolutely wonderful, kind, caring, compassionate, respectful. The carers are also wonderfully kind, funny and compassionate.


The gardens are lovely and the lounge is OK. The receptionist, the activity director and the senior staff and the kitchen are perfect for their positions -

kind, happy, respectful and friendly.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Rebecca,


Your kind words are appreciated by our hard working team.


Thanks.


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Review from Mark G (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring and empathetic attitude of staff at the care centre is not only a primary reason that Acton Care is so loved by its residents but should be a role model of the attributes of the perfect facility.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Mark,


Thank you for kind words. Our team at Acton work extremely hard to deliver the best possible care, long may it continue.


Best.


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Review from Simon R (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acton Care Centre does exactly what it says, it cares. My mother could not have been looked after better. The staff were always kind, attentive and friendly. The rooms are clean and comfortable and reception is always welcoming.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Dear Reviewer,


Our staff are our biggest asset, this is one of the key reasons our care is excellent. Your review is appreciated by our staff.


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Review from N B (Wife of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my Husband is receiving at Acton Court. He has very complex needs which the care home were able to fulfil straight away with 1:1 care. The care home Manager is very supportive and understanding. She is very good at what she does.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Thank you for your kind words. Best.


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Review from Claire A (Granddaughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after our Queen until her last day. She was looked after so well here. The family were always so welcome when we came to visit her. Our Nan will be missed by you I am sure as much as her family will miss her.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Claire, your Nan will be missed. I'm glad you were satisfied with the quality of our service.
Best.


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Review from Simon p (Son of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently spent about a month at Acton Care Center. I was very impressed with the level of care. I found the staff to be professional but above that, they were courteous, warm-hearted and dedicated to their work. I enjoyed going to see my mother because the staff there was a breath of fresh
air. I have had experience of other care homes and, even though my mother was only there for a short time, I have never seen that level of care before. I visited my mother many times over the month and saw many interactions between staff and residents.
The care offered there is exceptional but perhaps the most impressive aspect of it was the loving, skilled and cheerful attention which was given to all residents without exception, and it never seemed to waver. It made such a difference to my mother's well-being. She came out of herself and was a different, happier person for the experience. Acton Care Center is a role model and the staff deserve this review.

Reply from Aleksandra Radko, Customer Relationship Manager at Acton Care Centre

Dear Simon,


We are really pleased to hear your comments about the excellent care at the Acton Care Centre. Thank you for your kind words.


Best regards.


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Review from Pragna A (Daughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Not suitable for care provided. Cruel and uncaring staff. My mum was supposed to stay there for 4 weeks from 19/03/18 for respite care but we had to bring her home due to lack of care. My mum is a stroke patient whose right-sided paralysis. My elderly dad and brother take care with help of carers.
This has put my mum's dignity and care at risk. My mum had an assessment done at home from your member of staff so you were aware of her all commodities yet the staff weren't able to comply with it. I am glad my mum is compos mentis and pray that she doesn't ever have to end in care upon the mercy of uncaring, unprofessional individuals.

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Review from S B (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident of this care home for 6 years. His overall care is good. He is a vulnerable patient because he is bedbound, unable to ask for help or to speak. Staff have learned how to communicate with him, they look for triggers and signs to help ensure his pain and comfort needs are
met. He is very happy here.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi S B,


Thank you for your review. Your comments are appreciated.


Best.


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Review from Lesley J (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Acton Care Centre for five years. The staff were very kind and caring, always listening to any concerns I had about my mother, they always treated her with dignity and kindness. They were also very supportive to me and extremely kind. Even as my mother's Alzheimer's became
worse, they still included her in all the activities, which she had enjoyed before. I cannot praise all the staff highly enough, they were all friendly and kind and knew all the residents so well. They became like my extended family and my mother was very happy.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Lesley,


Thank you for your kind words. The team at Acton are extremely proud of the quality of care they offer.


Happy to discuss any recommendations for improvement.


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Review from Stephen S (Nephew of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed because the people really care! I thought I was going to be burying my uncle and they turned it around impressively. Thank you.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Stephen,


Thank you for your kind words. Our strict recruitment policy ensures all of our care workers are capable of meeting the demanding GCH behaviours and standards.


Happy to hear any recommendations for improvement you may have.


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Review from Mike S (Nephew of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home was always clean and warm. Staff kept family fully informed of my aunt's condition.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Mike,


Thank you for your kind words. There are a number of changes due to be implemented at Acton Centre, that will further improve the quality of care we offer.


Happy to hear your thoughts on any recommendations you may have.


Dalbir.


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Review from M D (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Acton Care Centre for a year now. The cleanliness is excellent. The caring staff are magnificent. I now feel confident that my mother is being well looked after and cared for. The management are very responsive and there is good communication between management and residents family.
The only negative comment is the rooms they are a little shabby but perfectly serviceable.

Reply from Dalbir Jangra, Head of Marketing and Communications at Acton Care Centre

Hi Mary,


Thank you for your kind review. I will investigate your comment regarding the furniture in the rooms.


Thank you.


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Review from Richard T (Partner of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was efficient, caring and compassionate.
My partner is afforded every dignity and is treated as a 'fully paid-up member of the human race'.
I am at all times kept up to date re treatments etc and am always supported by the staff from the manager to the cleaning staff.
I cannot extol the
quality of care enough.
It is superb.

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Review from J S (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is well-run, it is clean and has no bad smell. The carpets could do with thorough cleaning or even changing. There seems to be a lot of staff rotation but a recruitment campaign for permanent staff is in place. There should be more frequent checks on the patients as quite often they
look in need of changing clothes etc.

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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Acton Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for Acton Care Centre is calculated as follows: ( (232 Excellents x 5) + (88 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 350 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acton Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 130 registered maximum number of service users is 26, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Welmar

Welmar Patarata

Job Title: Care Home Manager

Joined: 2003

Welmar is a qualified Nurse, Midwife and Home Manager of Acton Care Centre. She is dedicated to ensuring that each resident receives the best quality of life. She leads a 124-capacity nursing home, that is led by the needs of her residents. Welmar is well- known in her community, and regularly networks with her local community and with industry professionals for solutions to improve the home.