Adelaide Care Home - Avery Healthcare

35 West Street, Bexleyheath DA7 4BE
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9.8 57 Reviews
  • Adelaide Care Home - Avery Healthcare, Bexleyheath
Adelaide Care Home in Bexleyheath is purpose-built and has an experienced and long-serving team who deliver compassionate care and support to residents and their families. Dementia, nursing care and respite services are offered as well as residential care.

At the home, the team warmly welcome couples or companions who want to continue their care journey together.

Everyone is encouraged to use the facilities of the home including the cinema room, spa and many communal lounge areas perfect for socialising. Residents can participate in organised activities, and it is left to each individual to decide on how much they would like to be involved.

Rooms are generously sized, fully furnished and have TVs and walk-in showers. A high standard of food is cooked on the premises and the gardens offer the ideal space for residents to relax and enjoy the fresh air throughout the warmer months.

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Care Provided by Adelaide Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shiella Davies (Home Manager)
  • Admission Criteria
    • 65 Years+
    • Ages 65+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Adelaide Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,555
    • Self-Funded Residential Dementia Care from £1,655
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Adelaide Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Adelaide Care Home - Avery Healthcare Reviews (57)

Total of 57, showing 1-20
9.8

Adelaide Care Home - Avery Healthcare has a Review Score of 9.8 (9.804) out of 10, based on 16 reviews in the last 2 years. Over all time Adelaide Care Home - Avery Healthcare has 57 reviews.

Overall Experience

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Review from E B (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Adelaide Care Home for respite care. She stayed for just over four months. During this time she was very happy. All the staff were very kind, caring and professional. They always kept us up to date/informed about mum's health. If I had any concerns about mum's health they were very attentive
and got the appropriate professionals involved. As a family, we had complete peace of mind that mum's welfare was being looked after. They organised everything including medication. Thank you so much Adelaide we have no qualms about putting mum into the home as a permanent resident when the times comes.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

Dear Emma,Thank you for your lovely compliment, we are glad Mum had a pleasant stay with us, we look forward to her return.


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Review from Joanne L (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after at Adelaide Care Home for almost 3 years until she passed away in December 2024. I cannot fault the care and kindness she received during her battle with dementia. Thank you to all the staff for your professionalism, and also for the care and support you gave my dad on his daily
visits to Mum, which always left him with a smile and comfort on the hardest of days.

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Review from M B (Wife of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has advanced Alzheimer's and moved into Adelaide Care Home in April 2024. The management and nursing staff caring for my husband have been first-class. The staff treat my husband with the utmost care and dignity. He is always clean and happy when I go to visit him regularly. I'm also kept
well informed by the nursing staff of my husband's well-being. Choosing a care home for a loved one is always a difficult decision. My husband has settled very well and the staff are friendly and caring, nothing is too much trouble. I am pleased I made the right decision in choosing Adelaide as my husband's new home.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

Thank you for a lovely review, we really appreciate your kind words.


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Review from D M (Brother of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased that there was a room available when my brother was discharged from hospital, as he had been very happy when he had been in the Adelaide for respite care in September. He is now well settled into his new home and enjoying life. He is looking very well.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

Thank you so much for your review, we were so happy that your brother could return back to Adelaide. He is now happy in his new home.


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Review from H W (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at the home for two weeks for respite care. The staff were caring, helpful and attentive. Making her feel very welcome.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

Thank you for your lovely comment, we are glad your mum had a great stay with us.


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Review from Janis S (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not wish for a better care home for our mum. She is so happy and contented. The staff are lovely and always make me feel welcome with a cup of tea.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

Thank you so much for your kind words, you are always welcome to have a cup of tea anytime with us.


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Review from M T (Sister of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has dementia and has been in Adelaide Care Home for 9 weeks. The care she has received has been exceptional, all the staff are kind and caring. My sister and myself are welcomed to the many activities organised daily at the home with a cup of coffee. Knowing she is safe, being well looked
after with regular lovely meals is a great comfort to me. Thank you Adelaide.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

Thank you so much for you complements it really means so much to us all here at Adelaide.


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Review from Anne B (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Adelaide is a very special place. The care, compassion and friendliness of the staff are fantastic.
The quality of activities, especially the entertainment is superb, top-notch.
My mum is happy and calm and I know she is well looked after. I wouldn't hesitate to recommend Adelaide Care Centre to
anyone looking for a warm compassionate place for their loved one.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

Thank you Anne for your kind words, we love having you joining in with all our activities and look forward to the next one.


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Review from T A (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Adelaide house since July and has really settled in well. The staff have taken the time to get to know him and his likes and dislikes. The care he receives is great and I would not hesitate to recommend this home, to anyone who has to make the difficult decision to find a care home
for their loved one.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

Thank you for your kind words. We are enjoying having your Dad here at Adelaide and we continue to provide good care for him.


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Review from Jackie W (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum only had a short time at Adelaide Care Home, I cannot praise the staff enough for their care and compassion shown towards Mum. She had dementia and wasn't easy all the time, so I also have to thank them for their patience. I would highly recommend Adelaide to anyone facing the heartbreak
of letting a loved one go into residential care. Thank you all.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

We thank you for your lovely review, and we are glad your mum received appropriate care at Adelaide Care Home.


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Review from Linda J (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Adelaide House for just over two years. She has been looked after very well, although she can be trying at times. The carers are very good to her and understand her needs. Adelaide House is very homely, clean and comfortable. It also has a lovely large enclosed garden with a pond.
They have activities to keep the residents occupied, but Mum usually prefers to nap. The food is good and Mum eats very well. Overall I am very happy with Adelaide House.

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Review from R H (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was on the first floor residential dementia care. She received exceptional care from all staff members.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

We thank you for your kind compliment received regarding the care your relative received in our care. We will be sharing your appreciation with the rest of the team that cared for your loved one.


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Review from C B (Wife of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and professional staff. Individual needs of residents immediately picked up due to staff training and intuition.

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Review from Sue L (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was admitted for a two week respite period. The initial admission process was swift, professional and reassuring. They even extended it by a week at very short notice without any fuss. The home is fine but not super flashy. The care given by all staff is wonderful, supportive, caring, passionate
and kind to residents and families alike. They showed so much affection for my dad and concern for my mum. Faultless stay.

Reply from Shiella Davies, Manager at Adelaide Care Home - Avery Healthcare

We thank you for your lovely review and we are glad your dad received appropriate care at Adelaide Care Home.


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Review from A C (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Adelaide Care Home - Avery Healthcare since January. The staff are amazing, kind, caring, friendly and very committed.
Nothing is too much trouble, the staff go above and beyond and provide excellent care. I can walk away and feel at ease knowing my dad is in safe hands. If there
are any health issues we are always kept informed. Thank you.

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Review from T P (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives at Adelaide is amazing - the staff are kind, caring and professional at all times. The food is also amazing.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your mum, giving you and your family the peace of mind that you deserve. Best wishes.


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Review from R D (Nephew of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who work at Adelaide are lovely and update my brother and I on our uncle's condition. He is well-cared for which we are extremely grateful for. I was very worried about my uncle before he became a resident of Adelaide as he was getting very forgetful at his home and was a danger to himself
but now I don't feel any worry since he became a resident at Adelaide as I know he is being looked after. He always looks clean, and shaven and his room is very comfortable, clean and warm. The staff are very welcoming to me and there is always someone to answer my questions. Before my uncle's dementia deteriorated significantly he did say he would like to talk with people more. I raised this with Adelaide who said they will make sure he is talked to. They did ask him to come and join in the tea gatherings and other social activities but said he wanted to stay in his room quite a bit. The staff do care about the residents from my experience. I would recommend Adelaide!

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the staff team. Kind regards, Rachel.


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Review from Debbie R (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Adelaide Care Home for only three short months. In that time, she was well looked after and genuinely cared for. The staff on my mum's wing, went over and above to look after her and also to look out for me. Nothing was too much trouble. They genuinely care for their residents.
They work tirelessly, in a challenging environment and not just carers and nurses, but all the staff, the admin staff, the cleaners and maintenance. You only need to ask and a job is done. I would highly recommend this home to anyone.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Bexleyheath, Kent. We would like to thank you for your heartfelt feedback of the care your mum received by our dedicated staff team. We pride ourselves on making sure our families feel welcome and included in all the care we deliver, and I am very happy to hear that you were able to feel part of our loving Adelaide family. I will be sure to share your kind words with the rest of the staff team, as this provides us with a great sense of achievement and pride in our chosen vocation. Best wishes, Rachel.


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Review from Edna M (Wife of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the door we were met with warmth and friendliness. The care and commitment to patients and their relatives was obvious and so reassuring. To know that kindness and respect are at the forefront of each and every one of the wonderful staff is so very important, and at
last, I feel safe in the knowledge that my loved one will be extremely well cared for at this extremely important stage of his life.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Bexleyheath. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. I will be sure to pass your kind comments on to the rest of the team. Best wishes, Rachel.


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Review from Mark E (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If there are ever any health issues with my dad I am always kept up to date. I'm always reassured by visiting Adelaide. There is a very happy and jovial atmosphere. Everyone puts the residents at the heart of their efforts. My dad I know is in the best place to meet his needs, healthwise, emotionally
and mentally.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Bexleyheath. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your dad as part of our loving care community. Thank you for your kind words. Best wishes, Rachel.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Adelaide Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Adelaide Care Home - Avery Healthcare is calculated as follows: ( (157 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 189 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Adelaide Care Home - Avery Healthcare is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Sheila

Sheila Davies

Job Title: Home Manager

Joined: 2016

Hello, my name is Sheila, and I am delighted to be the Home Manager here at Adelaide.


I joined the home in 2016, bringing with me over 20 years of experience within the healthcare sector. Within this time, I have developed my skills and knowledge by achieving qualifications including Higher Diploma in Nursing and Diploma in Leadership. Working in both residential and nursing settings, prior to joining Adelaide, my previous role as Deputy Manager, where I have gained valuable skills that help me to succeed today.


I have shared many treasurable moments with the staff and residents I have had the pleasure to meet over the years. One moment that I will cherish throughout my career was when I was gifted some lovely flowers from both residents and my team to say thank you for all the support I had given towards them. It was a beautiful moment full of kinds words and love.


I would best describe myself as someone who loves to try new things, very passionate about my work and a team player. In my spare time, I enjoy travelling, visiting historic places and meeting new people, which I have the pleasure to do every day.


Avery Healthcare, owners of Adelaide, best stands out for the environment they create. It’s a place where you feel like you belong, and everyone is treated with respect. And Adelaide is no different. Our home is unique for its beautifully landscaped gardens that cater for everyone. There is always something to do in there, whether that be planting some crops for our culinary teams or soaking up the sun on a summer’s day.


I look forward to welcoming you to the Adelaide community.


Frequently Asked Questions about Adelaide Care Home - Avery Healthcare

What types of Care is Adelaide Care Home - Avery Healthcare registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Adelaide Care Home - Avery Healthcare provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Adelaide Care Home - Avery Healthcare have?

There are 76 Single Rooms.

What are the Facilities & Services at Adelaide Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Adelaide Care Home - Avery Healthcare to the centre of Bexleyheath?

0.0 mile(s) as the crow flies, distance by road may be significantly further.