Review from Sandra G (Wife of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my husband receives, especially the carers.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a pleasure to have your husband living with us in the loving care community that we create. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra C (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience

Mum has been in Adelaide Care Home for 23 months now, and I have never once had any reason to complain about her care. The staff are all friendly/approachable. Seeing the difference in Mum for having the 24-hour care she needs is some comfort as no loved one wants to see another struggle. Mum always

looks clean/hydrated, and comfortable. I am very happy with her care.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum is happy and settled in the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vanessa B (Friend of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

The staff have been amazing especially throughout the lockdown when it was not possible to see my friend. They always go the extra mile to help you and make you feel welcome. They look after my friend very well and all of his needs day or night. His special dietary requirements are always catered for.

All of the staff are very friendly, caring and helpful. Highly recommended.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Kent and for your amazing 5-star rating. The Covid 19 pandemic was a very difficult time for us all, but our highly trained staff team continued to provide an exceptional level of care whilst creating a fun and safe environment for residents. It is an absolute pleasure to care for your friend and to have them as part of our loving care community. Your feedback is invaluable to us and our staff team. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Husband of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience

Care and affection received is next to none. Staff always warm and friendly and welcoming.

Reply from Ryan Farrelly, Marketing Assistant at Adelaide Care Home - Avery Healthcare

Thank you for reviewing Alma Court Dementia Care Home in Cannock. It is a pleasure to care for your loved one and to have them as part of our community. We are delighted to hear that they feel comfortable and enjoy residing with us. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John F (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

My wife appears to be well cared for!

Reply from Ryan Farrelly, Marketing Assistant at Adelaide Care Home - Avery Healthcare

Thank you for reviewing Adelaide Care Home in Bexleyheath. It is a pleasure to care for your wife and to have her as part of our loving care community. We look forward to seeing you on your next visit. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tricia H (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Both my mum and dad have been in and are still in Adelaide. I have always found all staff friendly, helpful and extremely caring and compassionate at all times throughout the years. In our experience, the level of care has always been very high and gives us great comfort in knowing that.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home in Bexleyheath. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. We are delighted to have your parents living with us, as part of our loving care community, giving you and your family peace of mind. Best wishes, Rachel

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo B (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience

My father has been a resident in Adelaide for more than 4 years. The care level is excellent. All staff are so kind, professional, and compassionate. I can not fault this home in any way. My dad has complex medical needs and after a bad experience at another home, I really didn’t think my dad would

live for long, but the staff at Adelaide work very hard to adapt to each resident’s individual needs. Not being able to visit dad during the pandemic was hard for me and my mum but knowing that he was receiving the best possible care, really did put our minds at rest. The job they do at Adelaide is extremely challenging but all staff including nurses, carers, cleaners, and administration and support staff continue to go above and beyond my expectations. I regularly recommend this home to others who are going through the painful process of finding the best possible home for loved ones.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how happy you are with our home, and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. It is a true pleasure to have your father living with us as part of our loving care community. We understand that the Covid 19 restrictions imposed by the Government were difficult for all parties involved, therefore we continued to assist residents and their loved ones to stay connected via alternative means. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kellie D (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience

My experience with Adelaide Care Home has been nothing but professional, caring, and a relief that my mum will be looked after here. After a bad experience with a home, Adelaide has been the light at the end of the tunnel. I can't fault it in any way and my mum is the happiest she has been for a long

time. I would highly recommend it.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how happy and settled your mum is, in the loving care community that we create, giving you and your family peace of mind. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Son of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience

Our mother is received first-class care. She suffers from both dementia and diabetes, and therefore, has complex medical and social care needs. The staff have been both attentive and professional in their consideration of her needs. Since arriving at Adelaide, there has been a perceptible improvement

in her physical capabilities and emotional well-being. We cannot commend the care and medical teams high enough; they have made her feel comfortable and welcome in her new home, and they are always available to support her when the need arises.

Reply from Rachel Aran, Marketing Administrator at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home and for your amazing 5-star rating. We are delighted to hear how well your mother has soon settled into her new home. It is a true pleasure to have her as part of our loving care community that we create, giving you and your family peace of mind. I will be sure to pass your comments on to the rest of the team. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

From our first discrete visit, and although the physical location of the home is not great, we were impressed with how clean it was. Communicating with the management was easy and pleasant, and the actual care staff were delightful and highly competent. Internally the home is spotless, and my mum was

cared for extremely well by lovely people. A member of staff was even present with my dear mum when her time came. We are forever in their debt for the professionalism and kindness with which they operate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Friend of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience

My old friend spent her last two years in Adelaide. She was in the latter stages of dementia and passed away in April 2021. The care and compassion shown to my friend were exceptional, the staff were happy to talk about her needs and requirements. Initially, she would be washed and dress, then "hoisted"

to a wheelchair enabling her to go to the lounge and "see" other residents. As things deteriorated, she became bed-bound, but staff would talk to her and feed her. She wasn't the easiest of people to help and had a challenging nature, but the staff employed patience and understanding, and more often, even managed to get a smile from her!

Reply from Ryan Farrelly, Marketing Assistant at Adelaide Care Home - Avery Healthcare

Thank you for taking the time to review Adelaide Care Home. It was a true pleasure to care for your friend and to have her stay here at Adelaide for her final years, and she is greatly missed by all those who were lucky enough to get to know her. Our highly trained staff team go above the standards to deliver exceptional level of care for all residents and support their needs daily, and we are glad that this gave you peace of mind whilst your friend lived with us here. We appreciate your kind words and I will be sure to pass on your positive feedback. Best Wishes, Ryan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew M (Son of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience

From the first introduction until final goodbye, Adelaide Care Home was the epitome of care, friendship, friendship, professionalism, efficiency and trust. I wish my mother has been a resident much earlier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen B (Daughter-in-law of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience

The care my lovely mother-in-Law received from all the staff at Adelaide Care Home, was outstanding, caring, compassionate and nothing was too much. She loved them. We can't recommend them highly enough. From the day my mother-in-law arrived until she passed away two years later, we were comforted by

such an amazing team from every department. Each time we would visit we were welcomed. Such a wonderful atmosphere even at difficult times in the Dementia Nursing Unit. Lovely well kept rooms, clean clothes, exceptional food menu, quiet rooms made available for visits if needed. Dignity always a priority. We were always kept up to date and no matter how much we called it was never a problem. Extra special mention to the amazing team on the Dementia Care Unit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart A (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

My mum spent her last two years at Adelaide and received outstanding care and support from all of the staff. More recently during the Covid crisis family were unable to visit and the staff effectively became her family during the lockdown period. She sadly passed away recently but I know she would want

to thank the staff for their care and dedication throughout this time. It was very much appreciated both by her and our family. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail G (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience

My mother was in Adelaide Care Home for three months. The care she received was wholly inadequate. Her room was old and shabby with no shower. She was very distressed whilst she was here, and her care needs were not met.

Reply from Angus Matthew, Senior Marketing Manager at Adelaide Care Home - Avery Healthcare

We are really sorry to hear of your less than good experience with us. We would like the opportunity to fully understand your concerns as we weren't aware of your views. Could you contact us further as we value all feedback and would like to understand what happened and take the necessary actions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V M (Daughter-in-law of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience

My father-in-law was transferred here in November from hospital. He received a warm welcome on arrival. Nothing has been too much trouble from the very start. The staff and management are kind and helpful. All his needs are met. His room is clean and comfortable. There are always members of staff available

at all times, and visitors are always welcomed. Kindness and concern is shown to us as a family. All our questions have been answered. We are also confident that he is looked after when we are not there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen S (Daughter of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience

My mother and father came to this care home in March 2019 as by that stage of their lives they both needed a great deal of care.
I was very impressed from word go by the professionalism, dedication and kindness of all of the staff.
I found that my mother was encouraged to get up and get dressed

and she would eat her lunch with father in the dining area.
As the year progressed there was opportunity to get out into the beautiful garden, something which mother and father really enjoyed. We held a party for father's birthday in a lovely meeting room (the cinema room), which comfortably accommodated several members of the family visiting. The activities on offer are excellent and change on a daily basis. The home caters for a person's spiritual needs also, with close involvement from Christ Church who offer monthly communion services. When my mother died in July and then father in October the staff were quite excellent in all aspects of care needed at this time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience

The professionalism and empathy shown by all the staff has been outstanding. As a family, we could not have wished for our mother to have been in a better setting to live our the final months of her illness with dementia. We are thankful for the support given to all the family, especially during mum's

final weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F T (Son of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

Since becoming a resident my mother's health and welfare has improved. She is treated with dignity at all times. Nothing is too much trouble for any of the staff. I now have peace of mind knowing that she is being looked after so well in the Adelaide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen E (Wife of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

My husband developed an infection causing him to become very agitated and to walk up and down the corridor all day and night. His recommended medication had to be administered intravenously (in hospital). All of the staff displayed a great deal of kindness and patience. I am very grateful for their

care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Adelaide Care Home - Avery Healthcare

Care Provided by Adelaide Care Home - Avery Healthcare

Good to Know

Funding & Fees Guide for Adelaide Care Home - Avery Healthcare

Facilities