Review from Jean C (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience

My mum's care at Adelaide Bexleyheath was brilliant. The staff were so professional, helpful and kind to Mum and us, her family. Nothing was too much for them. We were happy our mum was in a secure, clean environment, with people around her, so that she was not lonely. The entertainment and activities

were great, always something going on. I would highly recommend Adelaide for anyone in need of care and companionship. Our thanks to all the staff.

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Review from Wendy H (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience

My Mum was given 24-hour care in the Adelaide Nursing Home in Bexleyheath after being discharged from a hospital stay. The care she received was first class by a team of friendly very caring staff and I can't recommend the Home highly enough. We were always made very comfortable while we were visiting

Mum, offered drinks and meals and treated with every kindness. In the eight weeks Mum stayed at Adelaide we felt that our wishes and her dignity were always respected and we can't thank them enough for making her last days peaceful and comfortable.

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Review from Christine H (Daughter of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience

Mum moved to Adelaide Carte Home in 2015 after an 11-week stay in hospital. Her care needs were so complex we were anxious about finding anywhere that could give her the level of care and supervision she needed. It is a testament to the staff that she thrived in their care for over 2 years. I cannot

overstate the quality of care and attention she received. Care is delivered in a cheerful, respectful yet loving and tender manner.

In the final 8 days of Mum's life, the loving and supportive approach was extended to my sister and I. We were welcome to stay as long as we wished and practical and emotional support was provided. The staff were clearly moved by Mum's passing, even though this must be a routine part of their job. We were lucky to spend her final days surrounded by the love and care of the Adelaide team.

Thank you for making her last 2 years so comfortable for her and worry-free for us.

We have experienced 7 care homes in the last 12 years. Adelaide Care Home is by far the best.

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Review from J D (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience

My mum was only in Adelaide Care Home for 3 weeks but she was happy there and was very well looked after.

The staff were brilliant and so kind. I could not have wished for a better care provider for my mum.

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Review from Linda (Daughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience

My Mum went to Adelaide Memory Nursing in 2015 and despite the most agonising decision to make the move into care due to her Alzheimers, a better home we could not have wished for.
In the 2 years 10 months that she was there, the staff and the care she received was OUTSTANDING. Nothing was ever too

much trouble, every challenge was met with dignity, reassurance and a smile. The support that the family got was also wonderful. The home treats everyone as part of "one big extended family" - whatever the time of day or night the staff were unwavering in the response to my Mums needs. The activities Mum enjoyed most were the singers that came to the home, but there is so much variety that there is always something for everyone. Many happy days were spent out in the garden enjoying the ice creams and afternoon teas.

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Review from S C (Wife of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience

Our eldest daughter got married at the end of August and we, as a family, cannot thank the care home staff enough for all they did, not only getting my husband ready on the day of the wedding, but also keeping him engaged and involved in the month leading up to the big day by talking to him about it,

maintaining the countdown calendar we made, and taking the time to keep reassuring him that he was ready by showing him his wedding clothes. Although he was unable to express in words how he felt, the look of pride and happiness on his face when he held his daughter's hand entering the registry office said it all.

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Review from Mark Anthony J (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience

It was my first visit, unexpected and under those circumstances, everything seemed to be Ok. The care home looked very clean and tidy and the staff were very helpful and friendly. So, for now, thumbs up!

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Review from Andrea O (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience

The care that my dad is receiving at Adelaide is outstanding. Nothing is too much trouble for the staff. Everyone that I have met over the six months since my dad has been a resident there has been friendly, approachable and very caring individuals. My dad really feels at home there.

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Review from Peter (Husband of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience

My wife was in Adelaide Care Home for over 2 years. Although it was a very difficult decision to make, time proved that it was the right decision. The standard of care in the home was outstanding. The strength of the home is the professional and loving care from the staff. I would recommend Adelaide

Care Home without reservation.

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Review from I N (Wife of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience

Serene, caring, helpful, professional and wonderful staff.

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Review from I B (Son of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience

I would like to say how glad I am that my father was transferred from his previous home to Adelaide Care Home. He is cared for much better than previously.

Recently my mother died and all the staff at the home were very sympathetic and ensured my dad could attend her funeral and wake - arranging

transport and accompanying him all the time. This took pressure off me, for which I am grateful.

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Review from Susan G (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

Would like to thank all staff on the residential wing. My mum's last 7 months here were very happy and settled. Staff here give beyond excellent care 24hrs a day. Meals are 5-star quality and the whole wing is spotlessly clean with a lovely homely feel. My mum, myself and sister were extremely well

looked after up to and beyond my mum's death. The staff here deserve recognition for the excellent care they extend to all their residents.

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Review from S R (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

Our 93-year-old mother has just spent 7 months in the residential part of Adelaide Care Home. We cannot thank the staff enough for the care and support given to mum and ourselves during her last 2 weeks. Her end of life care was carried out with tenderness and respect by every member of staff. Thank

you all.

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Review from Leslie N (Son of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience

My mother had to be moved from hospital to temporary accommodation in a care facility, she was taken to Adelaide Care Home and everybody there has been so welcoming to her she even received a welcome to your new home card.
The facilities and staff have been so impressive that there is every chance

that my mother's temporary stay at Adelaide may be made permanent.

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Review from Julia B (Sister of Resident) published on 18 November 2016
Submitted via Website • Report

Overall Experience

As many know my sister was in the Adelaide for 14 months. I always enjoyed going to visit her. My sister was prone to falling as she was a very energetic person and apparently suffered 24 falls in her time there. Her last visit to hospital was with dehydration and because of her recent falls was then

given a 28 days eviction order, as they did not think she should return to the home to die in the comfort of her lovely room, surrounded by all her family pictures and the lovely staff that had become her new family. I feel very angry about this as my sister was still the lovely lady they took into the home and she ended up having to stay in the hospital until her horrible passing. How did they do this to her, I don't know? I do feel the new management just want to cherry pick their residents and are not going to accept the problems when a resident deteriorates, just throw them out. So please be careful when choosing this home.

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Review from Julie J (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been cared for since April 2015 and I have been really pleased with the compassion and professionalism they have shown her. She is living in the dementia/nursing unit. They are always really cheerful and considerate towards her and likewise to myself when I visit. It's always a pleasure

to visit not only my mother but to talk to the staff as well.

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Review from Myrlin T (Sister of Resident) published on 17 March 2016
Submitted via Website • Report

Overall Experience

My sister and I were fortunate enough to secure a place for our brother at Adelaide, he suffered with Parkinsons and therefore required 24 hour nursing care. Sadly he died at the beginning of this year but for the four years he spent at Adelaide he was cared for by wonderful staff who are a credit

to their profession. The home is run in the most efficient and caring manner, many of the staff have been there for a number of years which speaks for itself. There is good rapport between the staff and the residents alike. The residents are treated with patience and good humour and the staff ensure that wherever possible they are stimulated by trips out, for example, greyhound racing and the local gastro-pub. We were always confident that our brother was being looked after in the best possible way. At a time when care homes make the news for falling below standards Adelaide is a shining example of what any other care home should aspire to.

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Adelaide Care Home - Avery Healthcare

Care Provided by Adelaide Care Home - Avery Healthcare

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Funding & Fees Guide for Adelaide Care Home - Avery Healthcare

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