Albany Nursing Home

11/12 Albany Road, Leyton, London E10 7EL
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9.6 36 Reviews
  • Albany Nursing Home, London
Albany Nursing Home is a calm and welcoming home that helps residents to live as fulfilling a life as possible and also delivers palliative care.

Visitors are actively encouraged at the home, which has an open door policy. Residents can also bring with them key pieces of furniture and belongings to help them settle and feel comfortable in their own private bedroom.

There is a patio area in the garden where residents can enjoy spending time in good weather and there are raised flowerbeds for active participation in gardening activities. The garden is also wheelchair friendly.

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Care Provided by Albany Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Physiotherapy

Good to Know

  • Person in charge
  • Gurjeet Singh (Manager)
  • Admission Criteria
    • Referrals
    • Ages 40+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available at the side of the building but spaces are in very short supply and visitors may be asked to move their car to let another visitor out.


Albany Nursing Home Reviews (36)

Total of 36, showing 1-20
9.6

Albany Nursing Home has a Review Score of 9.6 (9.602) out of 10, based on 11 reviews in the last 2 years. Over all time Albany Nursing Home has 36 reviews.

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Review from Colin M (Son of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff show a great attitude and commitment to the care of the residents. All the staff are attentive to the needs of the residents and are very helpful. Have been impressed by the friendly and attentive care given to the residents and have always found the staff welcoming, on my visits to the nursing
home to see my mother.

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Review from Dorothy E (Sister of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was lovingly looked after in her last days at the nursing home by dedicated and respectful staff.
She spent over 5 years there and we felt she was very well cared for and involved in activities.
Staff were always happy to talk if there were any issues and quickly resolved them.

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Review from V M (Husband of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This experience was initially challenging and daunting in many aspects. However, my fears and anxieties were soon laid to rest as the overall presence and attitude of staff was very complimentary. I was treated with respect and professional behaviour was displayed at all times. The care given to my
wife was very good and emphasis mainly centred around her being made as comfortable as possible. Please continue the good work.

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Review from Nicola H (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived here for the last few months of her life, we wished she had moved in earlier. Mum had fantastic care. The staff and nurses are amazing. Mum loved living there. Mum was so much brighter and happier having lived there. We are so grateful and appreciate the support she was given. Can't thank
you enough.

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Review from A T (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Albany Nursing Home for 10 years. The carers and nursing staff looked after my mum with respect and politeness and kindness. Mum always looked clean and happy. The staff were very friendly and easy to talk to. The manager was nice and there were various activities available.

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Review from Dorothy W (Sister of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved sister was recently a resident of Albany. Myself, brother and niece's have nothing but praise for the staff and management who run this wonderful home. My sister received the greatest of care whilst she was there, and the staff went above and beyond to make us, her family, feel supported,
and this means every single member of staff, not just one or two. Their care of our sister was truly faultless. The home was clean, the food excellent, and nothing was too much trouble, either for our sister or for us, her family, and, as a family, we are just so thankful that she spent her last remaining days there, being cared for and supported. On behalf of her family, we would like to thank all staff and management from the bottom of our hearts for making the unbearable more bearable. Thank you.

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Review from Sabrina S (Niece of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home the respect and dignity they show the residents is by far the best. They cared and gave them time even if bed-bound. They fulfilled their days with dance, laughter and games. The individual 1-1 care was perfect they showed them time, it wasn't rushed.

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Review from C T (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When I first visited Albany Nursing Home the reception staff and manager were friendly and knowledgeable. They were happy to show me around and discuss options, despite there being no room available at that time. I was able to put my relative’s name on a waiting list. When a room became available the
Home contacted me immediately and all went smoothly after that.
The carers and nurses were kind, capable and understanding of my relative’s needs. I could discuss his preferences and behaviour with them. They were able to inform me how he was each day. We learned from each other so that my relative received the best care possible. He was clean, comfortable and content under their care.

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Review from E R (Son of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are competent and experienced. Overall experience is generally good.
The resident is well cared for in my opinion.
Sometimes the cleanliness of the resident's floor is sticky.
More activities needed. Better facilities needed.

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Review from V A (Sister of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful nursing home. The friendly hardworking staff are so caring to the residents and visitors. Every time I go there they are always helpful and willing to assist in anything to make life comfortable for my sister and myself when I come to visit.
The building and rooms are very clean
and cosy, the food is very good and all the staff there are amazing.
Thank you Albany Nursing Home for looking after my sister.

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Review from Simon W (Son of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Albany Nursing Home with Parkinson's disease for six years. In all this time he was extremely well looked after; always washed and shaved, always with clean clothes. The home is extremely clean and tidy. The manager and staff are superb, good food as well. There are frequent activities
too. The nurse being on duty twenty four seven is brilliant too and the doctor is also available at short notice. Hairdresser and chiropodist etc. visit regularly. All in all, this is a superb home which I would recommend. Lovely rooms and ensuite bathrooms.

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Review from L F (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was moved to Albany from Hospital under Bed Blocking rules because of this circumstance I was more than ready to look for faults. Instead, I found the professional caring staff from cleaners to nurses and admin. Mum was only there for 5 months but she was content and especially at end of life, well
cared for and respected. The staff of all ages communicated and promoted calm.

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Review from Patricia T (Wife of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Albany Nursing Home. He was there for sixteen years. He passed away in May. The home was very caring and understanding. The staff were excellent, always there to help you. They would phone me if there was a problem. Management always ready to talk too. Cleaners would also go and talk
to him. I can't thank them enough.

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Review from Tracey C (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Albany Nursing Home in March 2021 following an inpatient stay in hospital. The home is warm, clean and welcoming and is excellently managed by the manager. As a family, we were invited to be involved in all elements of my mum's care and were kept informed of all decisions
made. The care and level of professionalism shown by all of the staff at Albany is second to none and I never felt rushed whenever I called for an update on my mum. The staff were well informed and happy to share news of her day and how she was eating, sleeping etc. When my mum passed, the staff were amazing. They allowed us time as a family to spend with mum and made us hot drinks and comforted us. They were sensitive to all of our needs and made a very painful time manageable. I would not hesitate to recommend Albany Nursing Home to you for the care of an elderly loved one, particularly one suffering from the awful symptoms of dementia.

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Review from Kofoworola O (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Albany Nursing Home since 2013.
I can say that she has been well looked after till now. All the members of staff from the
the manager to the cleaner has been very caring and supportive to my mother.

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Review from K B (Granddaughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were always friendly and helpful. Overall very happy. Some of the resident's clothes were missing and she had clothes in her room that weren't hers. Admin, re invoices, not great. Could never get in touch with the accountant.

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Review from Patricia S (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly surprised by the wonderful care my mother received while she stayed at Albany Nursing Home. The staff were very friendly, and I was impressed as they would keep in contact with me by phone giving me an update on my phone regarding my mum's condition. Nice room and a caring manger. Well
done!

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Review from Maryann K (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management were supportive and helpful as we transitioned our father from the hospital into their care. They bent over backwards to make everyone involved feel comfortable and settled in the new environment. Our father's health improved daily due to love, care and dedication of all the
staff.

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Review from S D (Partner of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment he arrived at Albany House, we felt that he was looked after very well and was always kept informed when any problems arose with his care. The staff on his floor that took care of time showed great empathy and understanding of his illness. We were very grateful for the phone call, which
enabled us to be with him when he passed away.

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Review from R W (Husband of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was in Albany Nursing Home for nearly three years, and she was suffering from sheer anxiety (off the scale). I found the staff extremely compassionate and caring, although my wife could be difficult at times. Sadly she passed away at the end of August, and the support that I and the family received
was second to none.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Albany Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Albany Nursing Home is calculated as follows: ( (97 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.902 Points relating to the number of positive Reviews for Albany Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 11 Positive Reviews ÷ 12.2 = 0.902

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Albany Nursing Home

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Frequently Asked Questions about Albany Nursing Home

What types of Care is Albany Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Albany Nursing Home provide?

Physiotherapy is an additional type of care provided.

How many Rooms does Albany Nursing Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Albany Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Albany Nursing Home to the centre of London?

7.4 mile(s) as the crow flies, distance by road may be significantly further.