Alexander Court Care Centre

320 Rainham Road South, Dagenham RM10 7UU
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9.5 36 Reviews
  • Alexander Court Care Centre, Dagenham
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Care Provided by Alexander Court Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abiodun Afuape (Manager)
  • Admission Criteria
    • Private, NHA. Local Authority
    • Ages 18+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Alexander Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,100
    • Self-Funded Residential Dementia Care £1,050 – £1,150
    • Self-Funded Nursing Care £1,300 – £1,450
    • Self-Funded Nursing Dementia Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,150
    • RESPITE Self-Funded Nursing Care £1,300 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,450

  • The above is excluding of hairdresser, chiropodist, escort, toiletries, dental care, audiology etc.
  • (these prices are only a guideline, please contact Alexander Court Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Visitors car park to front of home and disabled parking.


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Alexander Court Care Centre Reviews (36)

Total of 36, showing 1-20
9.5

Alexander Court Care Centre has a Review Score of 9.5 (9.505) out of 10, based on 14 reviews in the last 2 years. Over all time Alexander Court Care Centre has 36 reviews.

Overall Experience

  • 24
  • 10
  • 2
  • 0
  • 0

Date Published

36
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3
14
22

Review from John W (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 14 days here recently. Mum is almost 95 years old. The respite was really for me, however she came out so much more sprightly than when she went in. She had clearly developed a rapport with all of the staff and it was obvious that this was mutual. I can only praise all of the staff there
and thank them for such wonderful work. Skills with elderly people are not always easy but anyone who is good at their job makes it look easy and that was the vision I saw on the day that I came to pick Mum up to take her home. 10/ 10 for all the staff at Alexander Court and a big thank you to all of you.

Reply from Abi SANUSI, Manager at Alexander Court Care Centre

It was a great pleasure to have her with us on respite. She made it very easy to look after her as she would have a laugh with everyone after throwing banter at the staff. We look forward to having her again.


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Review from Patricia C (Friend of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend spent more than 2 years in Alexander Court Care Home, entering during Covid times was difficult for all concerned but gradually the decor, activities and facilities have improved. A constant during the whole time though has been the high standard of care. None more so than during the final
days and hours, the sensitivity, respect and dignity extended was exemplary, for which we are grateful and very thankful. Residents can enjoy a varied activity programme, the photos of them participating is helpful for family and friends and prompts conversation topics. The regular management consultations with residents' relatives to discuss any concerns are very helpful.

Reply from Abi SANUSI, Manager at Alexander Court Care Centre

Thank you for the feedback, we aim to continue to improve in overall services rendered to our service users. It was a pleasure to be given the opportunity to look after your loved one.


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Review from A S (Brother of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you very much for looking after my brother for 2 weeks.
The staff were very good to him, he was very happy.
I hope to send him back soon.

Reply from Abi SANUSI, Manager at Alexander Court Care Centre

it's really nice to know that your brother had a good experience during his stay at Alexander Court. We look forward to having him again.


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Review from T R (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum joined in with the activity, today it was cheese, crackers and wine. The ladies were wonderful with all the residents, chatting to them all, helping them get good and wine. My mum enjoyed herself.

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Review from J M (Husband of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is always cheerful and helpful. Overall my wife is very happy and well looked after.

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Review from William D (Husband of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has been here I have found everything good, looked after well and also have been kind to me by feeding me lunch with my wife together.

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Review from Keith J (Husband of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made welcome from arriving at the home. Very clean and friendly. Any problems are sorted that day, good food and lots of choice and diet needs are catered for. Friendly staff, greeted by all, would recommend to others. Made the room like home and everyone always helpful.

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Review from C L (Cousin of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can one say, the staff and management of Alexander Court Care Centre were fantastic, although my cousin was there only a week. Myself and husband were treated like family. Kind and helpful at all times bluebell unit is where my dear cousin was and he was treated with respect at all times. Kept
clean and any wishes he had upheld, the day before he passed he said he was comfy and how quiet the unit was.

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Review from Kim T (Sister of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was treated very well at the care home.
The staff were brilliant. The care home was friendly and caring.
Well done Alexander Court Care Centre and a big thank you from all the family.

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Review from Safina B (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and management. Have been very supportive throughout the time my mother has been there. The staff have cared and supported Mum and made her feel safe and happy. Our family would like to say thank you to the team and management for everything.

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Review from L J (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot thank the staff enough for the care they gave Dad. We were all apprehensive about our dad going into a care home for respite but he went in a poorly man and came out to being our dad again and that is all because of the care he was given. From the management to the cleaning staff,
you are all brilliant.

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Review from Tom R (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Alexander Court Care Centre were brilliant looking after my mother in her last few months. The management and staff running the home have a very professional and caring attitude. My mother passed away in a comfortable and peaceful environment.

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Review from G O (Wife of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Alexander Court to friends and family as it was recommended to me. Any problems with my husband's care were discussed by myself and the staff and the answer, I am pleased to say, was found. The friendly and welcoming staff are to be praised for their ongoing care for all their patients.

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Review from K S (Sister of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional staff and also a very good manager. Excellent care is given to all residents and very helpful if there are any problems.

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Review from Mohamhed Emon M (Resident) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, I recently left this place after an almost 2-month respite and at first, I hated it, because I wasn't used to the change, but the first night I asked one of the nurses if they could help me get back to the hospital I came from, and she managed to calm me down and I spent my first night there.
For
me with anxiety and depression it was hard, but the fact that it was so quiet and homely, helped a lot. If you come here and are under their care, then you are in great hands as I met both managers from the get-go, and they both were super nice and supportive of my needs.
If you find yourself under the care of some of the staff from Bluebell Unit, then you're in luck! I absolutely loved my stay there and lord knows I wasn't an easy person for them! But they helped me either way and the cleaners to the kitchen staff were all so great. The night staff as well, equally as lovely; several in particular and whoever else took great care of me during the night; I thank you.

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Review from A O (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Alexandra Court Care Centre. My family visited him and every time he was in clean clothes. His room was hazard-free. The room was well ventilated. Alexandra Court Care Centre staff are friendly, always attentive, and reported back to the family about his needs and feeding
progress. They communicated directly with him even when I visited and it was pleasing to see how much confidence he held on to the staff and carers at Alexandra Court Care Centre. From managing his medication up to facilitating his hospital appointments Alexandra Court Care Centre staff were brilliant. I was really touched by the way they go the extra mile in their service.

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Review from Y D (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were pleasant and cared for my mum. The restrictions and red tape regarding visiting were initially onerous for a resident in respite care but this was overcome and mum appeared in good spirits. Mum's care in respite allowed me to respond to other family issues that came up and have a short
break myself.

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Review from Tony P (Grandson of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was dreading visiting my grandmother since her fall. The level of cleanliness, facilities, comfort for the residents, and attention to detail from the staff was amazing. Thank you! She’s so happy and has really put my mind at rest.

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Review from Lorraine G (Wife of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Alexander Court for 18 months until he sadly passed away in August 2020. I am very thankful to all the staff for how my husband was cared for and how he was very well looked after. I found the staff to be very approachable and I could always speak to them about any concerns
and they would always make me feel welcome. I wish the home and staff the very best for the future.

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Review from B D (Son of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been bowled over by the staff's handling of the pandemic. I have had regular face-time contact with my mum and now I am even visiting once a fortnight in their safely managed secure garden. Everyone has been caring and understanding. Well Done.

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Alexander Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Alexander Court Care Centre is calculated as follows: ( (115 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 166 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.854 Points relating to the number of positive Reviews for Alexander Court Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 14 Positive Reviews ÷ 16.4 = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Alexander Court Care Centre

What types of Care is Alexander Court Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexander Court Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexander Court Care Centre have?

There are 82 Single Rooms.

What are the Facilities & Services at Alexander Court Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander Court Care Centre to the centre of Dagenham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.