Amberley Lodge

86 Downlands Road, Purley CR8 4JF
Submit a Review
9.8 54 Reviews
  • Amberley Lodge, Purley
Amberley Lodge is an ‘Outstanding’ rated care home (March 2021) in Purley, Surrey. The dedicated team provides personalised care in wonderful surroundings, including residential, dementia, and nursing dementia care.

The Surrey home is passionate about helping residents enjoy a fulfilling life. Residents can enjoy bright and homely lounges and dining areas - perfect for relaxing with loved ones. All bedrooms are en suite and fully furnished, although residents can personalise their rooms to make them feel at home.

Amberley Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

Show Amberley Lodge on the Map

Care Provided by Amberley Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Azalea Moses (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Amberley Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,488
    • Self-Funded Nursing Dementia Care from £1,728
    • RESPITE Self-Funded Residential Dementia Care from £1,488
    • RESPITE Self-Funded Nursing Dementia Care from £1,728

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks, and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle program
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Amberley Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Own Furniture if required
  • Wheelchair Access
  • Parking

  • Parking onsite


Amberley Lodge Reviews (54)

Total of 54, showing 1-20
9.8

Amberley Lodge has a Review Score of 9.8 (9.841) out of 10, based on 17 reviews in the last 2 years. Over all time Amberley Lodge has 54 reviews.

Overall Experience

  • 45
  • 8
  • 0
  • 1
  • 0

Date Published

54
5
8
17
37

Review from A D (Aunt of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very helpful and take care of my niece. Her room and bed are always very clean and tidy. She is always dressed in her day clothes and appears to be quite happy with everybody that comes in to attend to her. They all treat her respectfully and she reacts to them comfortably. The
Lounge on her floor has been very nicely renovated. The addition of a coffee shop on the ground floor is really welcome and nice to sit in and to have coffee with her when she is well enough. The coffee and confectionery are complimentary and very nice. Thank you all so much. Also the lady that l saw doing the cleaning did a very very good job and l did have to thank her and compliment her then and l will again now. Reception and admin are always very helpful as well. Thank you everyone at Amberley Lodge. Thanks to you all.

Reply from Fiona Madder, Home Manager at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't often write reviews, but I must take this opportunity to commend Amberley Lodge for the quality of care and support they provide to their residents. It was our mother's 100th birthday in January, Amberley Lodge staff provided us with a celebration that we'll always remember. The decorations
were fabulous, the food was delicious, second to none. The residents have first-class meals at Amberley Lodge. The care given to Mum is exceptional. I highly recommend Amberley Lodge.

Reply from Fiona Madder, Home Manager at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Husband of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is looked after very well and all the staff are helpful.
I am not in good health myself, so I am so grateful to know she is in safe hands with this terrible affliction.
The home is easily accessed by bus now I no longer drive and the coffee shop is a nice facility.
Cost is a worry but
hopefully, she will be able to remain there for her latter years.

Reply from Fiona Madder, Home Manager at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E (Niece of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Amberley Lodge on a permanent basis since March. As the care home is purpose built the rooms and facilities are excellent. What really makes the care home stand out is the quality and caring nature of all the staff. This applies across the board from reception, domestic staff, chefs,
handyman, management and of course carers. There is a range of activities available to residents and the home arranges a lot of events which families are invited along to.

Reply from Fiona Madder, Reviews Team at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Niece of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done everyone at Amberley Lodge on the excellent Fireworks/Diwali celebrations. It was a wonderful occasion with so much thought and effort put in by all the staff (including a dancing display by some of them).
The camaraderie between the staff is evident and Amberley Lodge has a warm, welcoming
atmosphere. The Manager is so warm, friendly and approachable and this in turn filters down to her staff.
My uncle is very happy there and the staff are so good at interacting with him.
Everyone is always very welcoming.

Reply from Fiona Madder, Reviews Team at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila K (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When entering Amberley Lodge you are struck by the warm welcome from the friendly staff. They are always kind and attentive to the residents and fun too. There is often laughter which makes it a happy place to visit. There is always something going on, they celebrate every occasion, with family and
friends regularly invited - their enthusiasm is infectious! They recently hosted a 97th birthday party for my mum with all the trimmings. There was a wonderful spread of food and drinks and the chef baked the most amazing birthday cake. They invited our whole family so Mum was surrounded by her children, grandchildren, great-grandchildren - 45 in total! We will all cherish the wonderful memories of that day. Thank you so much Amberley.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since Mum became a resident of Amberley, she's been given exemplary care from all the staff. They are always doing everything possible to stimulate the residents offering many activities to help keep them as active and happy as possible. Everyone shows real genuine love, care and concern which
immediately puts your mind at rest, knowing your loved ones are being well looked after.
Mum was given a tremendous birthday party where the entire family were invited. Wonderful food, entertainment and it's no wonder why Mum is so happy here.

Reply from Fiona Madder, Reviews Team at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter D (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Amberley Lodge for over 6 years, and I can genuinely say that she receives exceptional care from all the staff. There is a real sense of her being part of another wider family within the home, I could not have wished for a better home for her and feel so lucky that we chose
Amberley. The manager and the entire team from carers to kitchen staff are a real credit to their profession. If there was a higher CQC rating than Outstanding then Amberley Lodge and their lovely staff would definitely earn it.

Reply from Reviews Team, Reviews Team at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim O (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home.
Very clean and efficient.
I moved my mum here from another care home and the difference was immediate in how attentive the staff were.
From the top to bottom the staff are caring and kind which is what you want for your loved one. They are made to feel individual
and special.
Thank you.

Reply from Fiona Madder, Reviews Team at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for nearly two years and it was the best decision to move Mum to Amberley Lodge. She is exceptionally well cared for and settled very quickly. The staff treat her with love and respect.
Recently I put my uncle for respite here too and he too was very content with being in this
positive and safe environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon D (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Received a call regarding Mum’s current health issues and visited her in the home this morning.
As usual, the staff was very friendly and discussed Mum’s issues in detail and openly. We will get more information after the SALT team assesses her tomorrow. Based on past experience of nearly 6 years the
family are confident that Mum is being very well looked after and that the staff are true carers who are dedicated to helping old people like my mum who suffers from Alzheimer’s.

Reply from Fiona Madder, Reviews Team at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Amberley Lodge for a year. The care home has a happy atmosphere and the staff are very friendly. A range of varied events to entertain residents are held throughout the year.


The staff who looked after my mother were kind and caring and they all did their very best for

her. Despite the challenges that my mother's dementia presented, the staff were considerate and understanding throughout.
It was a great comfort to know that my mother was cared for so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Son of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Amberley Lodge Care Home for over seven years. It is a warm and welcoming environment with dedicated staff and management who are approachable and sympathetic to any concerns. The level of care is outstanding - my mother is always clean and well-fed and any medical issues
are promptly identified and attended to. The accommodation is lovely: rooms are beautifully furnished, scrupulously clean and well-maintained. Family and friends can expect a warm welcome and functions for residents and guests are held throughout the year in the lovely garden. I would not hesitate to recommend Amberley Lodge to anyone looking for a caring and comfortable residential home for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gloria R (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly, kind and helpful. They often have special events when family and friends are invited to join in. It is good to see other residents and meet their families. The home is bright, clean and tidy. The laundry service is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul K (Son of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the staff. Very understanding in dealing with my dad's issues. Facilities are good and kept in good order by the maintenance team. The events team swing into action at celebration times and brings staff/family/ residents together for fun events. Highly recommend Amberley Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here after six weeks' stay in hospital when it was decided that she'd be better in nursing rather than residential. The improvement in Mum is phenomenal. She came in August and is like a new person. Happy, well fed, cheeks glow and there is life back in her eyes. All the staff so have been
brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris W (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had her 96th birthday yesterday. I asked if the chef could do a cake and said a number of family would pop in. We got there, not only a cake but loads of pickies, pop, tea and coffee. The entertainment team had decorated her room and the meeting room and laid on music. We had Mum singing along!
This
is just how this care home goes the extra mile for residents and family alike.
Big shout out to entertainment and chef!
Thanks!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie M (Granddaughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely visit as always. Staff were very accommodating from booking the visit, right up until the minute we left. We booked for a large group of 10 and were assigned the garden room which was set up beautifully and we were offered drinks and checked on throughout our visit. It was a very positive
visit and it's clear to see how happy she is there - I believe that this is down to the wonderful care she receives. Even on leaving the manager made the effort to ask us how the visit was. A very deserved outstanding rating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Granddaughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my Granny today and as always we were very well looked after. Staff are so welcoming and friendly and were so accommodating, providing us with tea, coffee and biscuits during our visit. The home is clean and well kept and my Granny is very happy and well looked after there. Staff go above and
beyond to make residents and visitors happy. We used the garden room which had been decorated for Christmas and had a lovely festive feel. There was a group of 9 of us visiting today but nothing is a problem for staff at Amberley. We had the room to ourselves and were made to feel very welcome. Really enjoyed our visit today and it's easier to leave Granny there knowing that she is in the best hands of caring, loving staff. Can't rate this care home highly enough! Thanks to all staff at Amberley Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy D (Granddaughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely visit today. The staff are always so lovely and always give such a warm welcome. We came in a large group today so had our visit in a room which was set up with a festive backdrop and lots of fairy lights, which the kids loved. This is just one of the many times we have seen the staff
at Amberley go over and above with different ideas for different occasions to treat the residents and keep them entertained. We were offered hot drinks and given biscuits too - nothing is ever too much and we always feel at ease, as everyone is always so accommodating. We are so lucky that our precious Grannie is in such great hands and cannot fault the care she receives in this lovely care home. Keep up the great work Amberley, we really appreciate everything that you do. You are all amazing and always go the extra mile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Amberley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Amberley Lodge is calculated as follows: ( (172 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberley Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Azalea

Azalea Moses

Job Title: Home Manager

Joined: 2016

I have a nursing degree as well as an MBA from the University of Wales. I started my career with Care UK when I joined Amberley Lodge as a Senior Nurse in 2016. It was an exciting move as Care UK has a superb reputation for its vision of care and the support it gives to its colleagues.


I’ve seen the company’s high-quality approach to care in action at Amberley Lodge; it was a privilege to be part of the team that achieved an ‘outstanding’ CQC rating in 2018. Now to be the home’s Manager is something truly special.


I love spending time with residents and colleagues to find out how their day is going and look for ways I can support them to enjoy their day to the full. We’re one big family - relatives, residents and colleagues all look out for each other. I look forward to welcoming you to Amberley Lodge very soon.


Frequently Asked Questions about Amberley Lodge

What types of Care is Amberley Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Amberley Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Amberley Lodge?

Own Furniture if required, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Amberley Lodge to the centre of Purley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.