Amberley Lodge

86 Downlands Road, Purley CR8 4JF
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9.8 54 Reviews
  • Amberley Lodge, Purley
Amberley Lodge is an ‘Outstanding’ rated care home (March 2021) in Purley, Surrey. The dedicated team provides personalised care in wonderful surroundings, including residential, dementia, and nursing dementia care.

The Surrey home is passionate about helping residents enjoy a fulfilling life. Residents can enjoy bright and homely lounges and dining areas - perfect for relaxing with loved ones. All bedrooms are en suite and fully furnished, although residents can personalise their rooms to make them feel at home.

Amberley Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

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Care Provided by Amberley Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Azalea Moses (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Amberley Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,488
    • Self-Funded Nursing Dementia Care from £1,728
    • RESPITE Self-Funded Residential Dementia Care from £1,488
    • RESPITE Self-Funded Nursing Dementia Care from £1,728

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks, and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle program
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Amberley Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Own Furniture if required
  • Wheelchair Access
  • Parking

  • Parking onsite


Amberley Lodge Reviews (54)

Total of 54, showing 21-40
9.8

Amberley Lodge has a Review Score of 9.8 (9.836) out of 10, based on 16 reviews in the last 2 years. Over all time Amberley Lodge has 54 reviews.

Overall Experience

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Date Published

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Review from S H (Son of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Amberley Lodge now for well over a year. There have been some ups and downs but generally, things have been really great for her. During covid, the home was very honest and professional in their approach to informing families of the protocol. This meant we as a family could still see
Mum from time to time. Mum, her weight has gained during her time here and due to the regular activities she is fairly sharp.

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Review from Vivien B (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Amberley Lodge since April. After a period of adjustment, which was to be expected, she has settled into the home really well. She is so well-cared-for and it feels like a real family community. As a nurse myself I know how important excellent care is and how rare it is to find
it. We feel lucky that we found this rare place of care for Mum.

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Review from Jon S (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to say a big well done to all the team at Amberley Lodge for their Platinum Jubilee celebrations across 4 days. I attended the relatives gathering on Sunday 5th June and I thought it was a tremendous effort with the food and drinks that were laid on. A really good spread. We even managed to
get mum out in the wheelchair for some tea and cake. Thank you for an excellent afternoon. Shouldn't be surprised as this is very much in keeping with how the home is run - very well organised. Happy in the knowledge that mum is well looked after and cared for.

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Review from Claire H (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Amberley Lodge and has quickly found it to be home. Staff are wonderful, caring and attentive. Food is amazing and mum is always keen to get home after a trip out, which to me is so reassuring that she feels safe and happy!

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Review from Lillian H (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From her initial assessment, mum has been treated with so much respect and care. I cannot thank the team enough for the excellent care they give to mum every day. The whole team from the brilliant Manager, through admin and services, to the wonderful care team have worked with every effort to ensure
mum could stay at Amberley Lodge and that all her needs are met with dignity. Mum has dementia and her behaviour can be difficult. Amberley Lodge has turned that behaviour around and now mum has a good quality of life. She is safe, engaged and happy. I cannot recommend Amberley Lodge enough. 5 stars.

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Review from Caroline M (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently returned from respite care at Amberley Lodge and I'm so impressed with how well she was treated throughout her stay there. Mum has late stage dementia together with depression and anxiety. I was intially worried as to how she would adapt in a new environment. However, from the
moment she arrived the staff were so kind and attentive to her needs that, when I left, I felt totally confident that she was in very safe hands. The floor she was on was very secure and her room was bright, airy and very pleasant with en-suite bathroom facilities. She had easy access to the lounge and dining room which are cheerful, cosy and very well laid out. I usually have trouble getting Mum to eat but the menu at Amberley is so varied that she was spoilt for choice. The staff were very efficient in dealing with Mum's medication and sensitive to her incontinence issues. Thank you to all the staff for their outstanding care and professionalism.

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Review from Wendy T (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has settled extremely well, this is mainly due to the care and attention given to him by all the staff.

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Review from Avril B (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Amberley Lodge for almost 6 months until her death in February 2022. From our very first contact with Amberley staff, we were impressed by their attention to detail and genuine concern in supporting Mum in transitioning from hospital. Initially, my Mum’s plans changed but the staff
at Amberley assured us this was often the case and agreed to follow up with us at a later date. When Mum did move to Amberley, her room was personalised to support the transition, her diet (coeliac) was given special attention and the staff were very welcoming. Throughout her stay at Amberley she was treated with loving care. Nothing was too much trouble. Amberley Lodge is a care home that specialises in Dementia Care and Mum benefited from the staff having the specialist knowledge of caring for clients with dementia. At all times she was allowed to do whatever she could for herself and when more personal care was required the staff maintained Mum's dignity and privacy.

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Review from Mike M (Son of Resident) published on 5 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Amberley Lodge for 9 months. I have only got good things to say. The staff went above and beyond, they were loving and attentive to all my mum's needs, she was treated like family. I would highly recommend Amberley Lodge to anyone looking for a loving and caring environment
for their loved ones.

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Review from Liz S (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Amberley Lodge in December 2021, Mum has Dementia and we were really struggling to meet her needs at home. The manager and the staff at Amberley are experts in Dementia care and Dementia Nursing care. I visited many other nursing/care homes and the team at Amberley are by far the most
knowledgeable, understanding, and caring I have dealt with. I really didn't think I would be able to say this but Mum has improved since being at Amberley. During our short visits, Mum is relaxed, smiling, very well dressed, and looks so well and happy. I have no doubt she is challenging but my goodness what an amazing job the staff are doing because clearly her needs are being met so unbelievably well. We were extremely nervous about the move as we had tried a different care home in the summer for Mum which was a total disaster and left us in a crisis but the whole experience with Amberley has been outstanding. We are so grateful we found such a wonderful home for our Mum.

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Review from S B (Wife of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to Amberley Lodge until the end of the four-week respite care period, we experienced outstanding care, kindness, and approachability from all staff. It is a testament to the high level of skills shown by the staff that my husband left the Lodge reabled. He was able to walk, to manage
his own personal care, to use a knife and fork, and to avoid falls - all serious issues when he entered the Lodge. Carers, chef service, laundry, reception staff showed superb attention to detail and showed pride in their work. Evidence of a high level of understanding of dementia care was striking. This showed me that Amberley Lodge values the best training available for its staff and they in turn value the respect in which they are held by leaders.

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Review from R P (Husband of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been resident in Amberley Lodge for two years, suffering from severe dementia. The care staff and management are consistently caring, thoughtful, compassionate and tolerant of sometimes challenging behaviour. We had our golden wedding in July, and the staff pulled out all the stops to give
me and two daughters a celebratory lunch under an awning in the garden, a real treat for all of us, and very much appreciated.

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Review from Helen C (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the amazing care team for helping to restore our family's faith that there are homes that care. Amberley Lodge understands, values and respects the needs and wishes of the residents. Mum has thrived during her time of respite at Amberley Lodge due to the devoted staff, who are acutely aware
that their residents although suffering from dementia are still very human! An outstanding place of care!

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Review from J B (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 5 years. She is well cared for and has been since day one. The staff have done an amazing job of keeping COVID at bay and keeping residents as safe as possible. Video calls were appreciated through the lockdown. The management are very accommodating to relatives needs.
The garden is a lovely feature of the home which the residents can enjoy.

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Review from G O (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The family had doubts that our mother would settle into a home but thanks to the very good advice and assistance the manager supplied she has settled in well. I have found all the staff very helpful. Also to compile a book detailing mum’s history is a lovely touch.

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Review from Sarah P (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who has dementia has been residing at Amberley Lodge since the beginning of January 2021. From the moment she went there we were reassured by the excellent care that was given to her. The staff are amazing - so reassuring and caring and look after the residents with so much compassion. We have
100% peace of mind now and know that she is well looked after and is very happy and content. The staff are on the ball and always informative and keep you up to date with what is happening. As a family, we could not wish for a better place for my mum to be.

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Review from Irene T (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is cared for by a wonderful team. They are always so kind and attentive. Myself, brothers and sisters were able to celebrate mum's 94th birthday with her and the staff were fantastic. They had given her a party in the morning with the other residents and this afternoon, supplied the most fabulous
cake, balloons and banners. They are truly wonderful. Thank you to the manager and your fantastic team!

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Review from J T (Daughter of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have looked after my Dad with the best care they can which is much appreciated. I'm glad I can visit my Dad during the lockdown, garden visits in the summer and indoor room with the screen from ceiling to floor between us. Lovely home and the staff and management are amazing and may it continue.

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Review from M P (Wife of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

As the care home is in lockdown it is very difficult addressing the ratings. I am very disappointed giving the following review, but on collecting my husband, he smelt very unclean (body/mouth), had food stains around his mouth and badly needed a shave. There was redness on his bottom between his buttocks.
At home, we gave him a good wash/brushed his teeth (his gums bled profusely) and shaved him. A box of toothpicks was still full, toothpaste was not used and 2 minutes out of 58 were used on his electric shaver. We had fully informed the home that my husband needs assistance with personal care due to late-stage Alzheimer's/weakness from a stroke. My husband can display challenging behaviour due to Alzheimer's (we fully informed the home of this), however, the home should be able to apply strategies to deal with this, instead of what seems like neglecting his personal needs. My husband has severe communication difficulties and is unable to share his experiences.

Reply from Samantha Debenham, Personal Assistant at Amberley Lodge

Thank you for your feedback of Amberley Lodge, however, we are saddened at the comments after your husband’s stay with us. We understand that putting a loved one into respite care can be a difficult decision, but we try and support relatives and their loved ones the best we can. I would like to assure you we do a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for the manager at the home to get in touch and discuss this further with you in person.


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Review from Jackie T (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Amberley Lodge, she has been looked after with care and dignity. The staff are amazing and very much work as a team. Amberley have attended to all my mum's needs and welcomed us as a family as well. They have done a fantastic job through these unprecedented times, making it
possible for me to stay in contact with her as well. Thank you to everyone, a caring team at a lovely home.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Amberley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Amberley Lodge is calculated as follows: ( (161 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberley Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Azalea

Azalea Moses

Job Title: Home Manager

Joined: 2016

I have a nursing degree as well as an MBA from the University of Wales. I started my career with Care UK when I joined Amberley Lodge as a Senior Nurse in 2016. It was an exciting move as Care UK has a superb reputation for its vision of care and the support it gives to its colleagues.


I’ve seen the company’s high-quality approach to care in action at Amberley Lodge; it was a privilege to be part of the team that achieved an ‘outstanding’ CQC rating in 2018. Now to be the home’s Manager is something truly special.


I love spending time with residents and colleagues to find out how their day is going and look for ways I can support them to enjoy their day to the full. We’re one big family - relatives, residents and colleagues all look out for each other. I look forward to welcoming you to Amberley Lodge very soon.