The Arkley Care Home

140 Barnet Road, Arkley, Barnet EN5 3LJ
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9.8 88 Reviews
  • The Arkley Care Home, Barnet
The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative convalescence care, as well as in helping younger adults with a physical disability.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

This modern home has a spacious interior with many pleasing aesthetics. A glass-domed central atrium is ideal for socialising in, while there is a choice of lounges and an on-site hairdressing salon. The home is situated within beautiful landscaped gardens and residents can enjoy the use of a patio area and relaxing sensory garden.

Meals can be enjoyed in elegant dining rooms or the privacy of residents’ bedrooms, with food freshly sourced to suit personal taste and diet.

Discussion groups, arts and crafts, and flower arranging are examples of some of the activity groups residents have formed, while there are many visiting entertainers and events to look forward to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa The Arkley Care Home.

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Care Provided by The Arkley Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Denisa Ghiriti (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Arkley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


The Arkley Care Home Reviews (88)

Total of 88, showing 1-20
9.8

The Arkley Care Home has a Review Score of 9.8 (9.784) out of 10, based on 20 reviews in the last 2 years. Over all time The Arkley Care Home has 88 reviews.

Overall Experience

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  • 16
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Date Published

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Review from A T (Power of Attorney of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been most impressed by the level of care being offered. The staff overall have presented a warm and caring attitude towards residents and visitors alike. What has impressed me the most however, is the impact the new manager appears to be having. As I do not live locally, I am dependent on email
and telephone communications, should I have questions that need to be addressed or responded to. I greatly value the personal care and attention the manager has devoted to addressing questions I have asked. I definitely feel that my friend's care has been enhanced because of this service. A lovely building is one thing, but it becomes so much more of a caring home with the correct staff in place. My thanks to all for what they are doing for all the residents.

Reply from Fran Donno, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave us your lovely review. It is always wonderful to hear words like "Warm" and "Caring" being used to describe our staff. We are pleased to hear that you are impressed with the efficient communication, high standards of care provided and facilities. Hopefully you will go away from this feeling like your Friend received the best possible care.


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Review from Chris W (Son of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to The Arkley Care Home needing care, love and nourishment. I am very pleased to say the team at The Arkley delivered on each count. We were very pleased with the care Mum received whilst at The Arkley. There was always a welcome for all family members when visiting.

Reply from Maria Ricketts, Customer Care Adviser at The Arkley Care Home

Thank you for your kind words. It is always nice to hear words like "Love and "Nourishment" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from C B (Husband of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Basically, happy with all aspects of my wife's care in The Arkley. More so with the new manager.

Reply from Maria Ricketts, Customer Care Adviser at The Arkley Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.


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Review from J G (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides a good standard of care. The catering staff provided an excellent Christmas lunch which was great!
Communications between carers over treatment procedures could perhaps be improved to maintain consistency.

Reply from Maria Ricketts, Customer Care Adviser at The Arkley Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.


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Review from S N (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am satisfied with the care my mother is receiving in The Arkley Care Home. The only problem has been in the past is that the level of care and listening hasn't been consistent but since the new manager has started I can see a lot of improvement. I feel like the staff are more disciplined,
even more ecaring and listening to our concerns when something arise. I thank aeveroyne at The Arkley for being so friendly - everyone always sats 'hello' which is nice.

Reply from Maria Ricketts, Customer Care Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. We have a general regard for all our residents. We will discuss your comments with our feedback team to help continue and improve our services. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Gemma L (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this care home for its exceptional staff and outstanding quality of care. The carers are incredibly attentive, patient, and compassionate, showing remarkable understanding of my mum's complex needs. Their dedication to her well-being is evident in the way they handle even the most
challenging situations with professionalism and empathy.
The new manager has had a transformative impact on the home, responding to questions with efficiency and genuine care. She has built a culture of excellence and attentiveness that is felt throughout the team.
There are truly special people working here who consistently go above and beyond to ensure residents feel valued and cared for. From the chefs, maintenance, nurses and carers. Their patience, kindness, and ability to adapt to individual needs are exemplary. I am incredibly grateful for the support they provide and the positive difference they make in my mum's life.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like "incredibly attentive, patient and compassionate" being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review from Nik K (Son of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident here for the last few months and as we are over 300 miles away it was so reassuring to have her in a safe place with caring staff to look after her. Whenever we visited, every one of the staff we met was so friendly and there was always a nice feel to the place, I cannot thank
them enough for all the care they showed her.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your kind words. We are sorry for your loss. We are very happy to hear you felt at ease with your Mum in our care especially due to the distance. We hope The Arkley care home did everything possible to make the transition as easy as possible and to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your Mum received the best possible care.


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Review from Felicity B (Friend of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The process of admission for my friend has been really well handled by care home manager, she has been really fantastic at communicating and keeping us in the loop. The manager and the team have been very welcoming and friendly to my friend as she adjusts to the new environment. So far things are going
really well and I like the feel and the look of the home in general. Thank you for making this an easy transition for my friend.

Reply from Maria Ricketts, Customer Care Adviser at The Arkley Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.


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Review from L S (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is respected and treated with dignity. We are appreciative of Mum's care. She has been made to feel very settled.

Reply from Maria Ricketts, Customer Care Adviser at The Arkley Care Home

Thank you for your feedback. It is always nice to hear words like "Dignity" and "Respect" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Shirley H (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into The Arkley Care Home for end-of-life care. We were unsure about moving my dad into any care home, however, the team of dedicated staff put our minds at rest. We were very impressed by how quickly Dad's health needs were assessed by external officials working with the home. As a result,
my dad passed away peacefully and with dignity and we were supported by a medical nurse at the end. Thank you to all the staff at The Arkley Care Home.

Reply from Fran Donno, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your kind review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. It is lovely to hear that your Dad was peaceful and was cared for with the highest standards of care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Megan W (Regular Volunteer) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteer at The Arkley with my pet therapy dog. I work in a hospital and started visiting after one of the patients I supported was placed there.
This is a beautiful care home. When you enter the downstairs there is a huge indoor garden, amazing and so innovative.
The residents are really cared
for, in every sense of the word. You can see this in the interactions between them and the staff. The home manager is very caring and hands-on.
In my professional life, I have visited many care homes over the years. The Arkley is one of the best.

Reply from Fran Donno, Customer Service Adviser at The Arkley Care Home

Thank you for your lovely review. We are so pleased to hear that you are impressed with the staff, facilities and care provided at The Arkley Care Home. We are glad to welcome you into our lovely home and we are grateful for all of your assistance at The Arkley.


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Review from Marcus P (Friend of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From arriving at the care home last year we were made so welcome, the staff are very friendly, and the home is very welcoming. All care required by my friend was provided and was quality care. We have now left to go back home but will be returning for respite visits. Over 2 years we have been here,
it is a home away from home. My family and I are eternally grateful.

Reply from Grace Langfield, Customer Service Adviser at The Arkley Care Home

Thank you for your lovely review. It is nice to hear you feel like a part of our Bupa family, and that you can find comfort knowing your friend is receiving the best possible care. We will certainly pass your comments on to the manager.


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Review from N B (Niece of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arkley Home is just the most lovely place, my aunt is so much happier here. Everyone is so friendly and the atmosphere is light and bright. We had a last minute booking for lunch which was very good, the home manager is fabulous. We are thrilled. Thank you!

Reply from Grace Langfield, Customer Service Adviser at The Arkley Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased you feel so accommodated as a family too, and will certainly pass your comments on to the manager.


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Review from Sam K (Friend of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at The Arkley for a little over 2 years now. I visit each week and each time see how well cared for my friend is. Staff are friendly, the manager is approachable and always helpful. Thank you.

Reply from Grace Langfield, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. We are really glad to hear you and your friend are so well accommodated at our care home. We are looking forward to seeing you again.


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Review from S M (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that I can now submit a review of The Arkley, as it was a bit difficult before as we lost Mum in December 2023. Her time at the home, although fairly short, was amazing. She loved it and was so glad that she had finally made the decision to go. She involved herself in the activities every day
and made friends with other residents. We wish that she could have been in the home for longer but at least while she was there she was living her best life. We received a lot of support from the staff who went out of their way to say that they loved looking after Mum and would miss her. It means so much to us to know she was so loved.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your kind words. We are so happy to have been able to provide your mum with this care during her last days. Hopefully, it is reassuring knowing how well she was looked after at The Arkley. Thank you again for choosing us to care for your mum.


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Review from J M (Friend of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find The Arkley Care Home very clean and comfortable the manager and staff are always on hand at all times for any questions.
Staff are very caring and understanding they have a lot of patience and take their time to explain things and help to support the residents.
The food is excellent and looks
very appetising.
Staff are on hand to help residents with their food when needed
I find the layout in this care home very good and the security is excellent and the bedrooms are very nice with ensuite bathroom facilities.
They also have lots of activities to occupy the residents, if they want to participate.

Reply from Grace Langfield, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you feel your loved one is taken such excellent care of by the staff in our home, everywhere from the catering to the activities and care. We will certainly pass your comments on to the manager.


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Review from Laurence L (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was hospitalised to The Arkley in February 2023 as the result of a fall when he fractured his knee. Once we realised that he would not be able to walk again we asked his local council whether he could move here permanently as he is so pleased with the care and attention that he receives. This
has just been agreed. The nursing care in particular is exemplary - especially looking after bed sores and blisters on his heels. He recently had a bout of pneumonia and we were so thankful he was in the home with nurses around rather than at home. His room is very pleasant and he really enjoys the food. Our only criticism is that it feels like there aren’t always enough carers around. Sometimes it can take a while to get anyone to respond to calls, eg to be washed or lifted in and out of bed. However, in comparison to being home waiting on carers, this is insignificant. All in all, we are very pleased he ended up at The Arkley and are delighted that he can now stay here permanently.

Reply from Rebecca Kellegher, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your lovely comments. We are so pleased to hear your father's placement has been agreed to be permanent and that he is getting the right level of care and attention. It is always nice to hear from family members feeling like their loved one is cared for and looked after. If there is anything else we can do to make his stay as comfortable as possible, please don't hesitate to let us know.


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Review from A M (Friend of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful. Really look after patient, friendly staff who really care.
The staff make it easy to take my friend out and always give advice to make it a pleasant experience. The grounds in the care home are really nice for a lovely day to get fresh air. As I said before the staff are for me
excellent.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like "very helpful" and “friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Paul S (Friend of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after our good friend excellently. He's always clean and tidy and doesn't pong!
The staff are friendly and approachable. Our good friend has no complaints at all. If you or your nearest and dearest are approaching crumblydom, I would recommend The Arkley Care Home.

Reply from Fran Donno, Customer Service Adviser at The Arkley Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the care that we provide and that your friend feels like part of The Arkley family. We hope to continue providing your loved one with the best possible care.


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Review from Jane B (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who is ninety broke his shoulder and needed respite care for a few weeks. After multiple failed attempts to get him out of hospital (mainly due to transport issues), The Arkley Care Home stayed open late into the night on a Friday to allow him to be admitted. It was such a relief to get him
out of hospital. The care he received during his six weeks in the home was extremely good, the staff were very caring and went out of their way to help him, this includes the reception/admin staff who did their bit to get him into the home in the first place. Everyone was very friendly and helpful and encouraged him to improve enough to be able to return home. This was very welcomed by all his family and we would certainly recommend The Arkley Care Home.

Reply from Rebecca Kellegher, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear everyone in the home was very friendly and helpful and your father was encouraged to be able to return home.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for The Arkley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for The Arkley Care Home is calculated as follows: ( (187 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Arkley Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

The Arkley, situated in the attractive North London borough of Barnet, welcomes residents with a wide range of residential and nursing needs. This includes people living with Huntington’s or Parkinson’s.


Awards / Recognitions (0)

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Frequently Asked Questions about The Arkley Care Home

What types of Care is The Arkley Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Arkley Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Arkley Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at The Arkley Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Arkley Care Home to the centre of Barnet?

1.5 mile(s) as the crow flies, distance by road may be significantly further.