Review from Monique P (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience

The staff at The Arkley cannot do enough for my mum. Every time I visit, I am told how much she is loved and a part of their family - you can really see how much they care. The staff are amazing, and after a terribly difficult year for us as a family, I am happy to know my mum is being cared for.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to hear you feel like a part of our Arkley family. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again.

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Review from A M (Friend of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience

The staff at The Arkley Care Home are brilliant and compassionate, they really care for the patients. Always keep you updated on lots of issues, especially during Covid and how my friend was coping, so impressed. Many thanks.

Reply from Rebecca Kellegher, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you feel at ease with your friend in our care at The Arkley. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from Roy P (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident at The Arkley since late 2018, since when her health has deteriorated due to late-stage vascular dementia. The staff at the Arkley continue to show Mum exceptional levels of care and compassion, for which the whole of my family is grateful.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from T H (Friend of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience

My friend spent the last fourteen months of his life, with advanced Parkinson's, at The Arkley in comfort and with good all-around care. He was well looked after. All the staff were friendly and showed great professionalism and appreciation of his condition and the limitations it imposed on him - while

at the same time having to work within the regime that Covid restrictions required.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your review and for your kind words. We are very happy to hear you can feel at ease with your friend in our care. We hope The Arkley care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review from Robert K (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

My Mum was a resident in The Arkley Care Home for just over 8 years. The home is very caring, clean and one of the best. All the staff are very friendly and looked after my Mum in a very caring way. The Arkley stands in a nice garden area. There is a good entertainment program if the resident wants

to join in. The Arkley are like one big family, of which I was glad my Mum was a part. My Mum passed away on the 10th May, so this is my last review and I’m going to miss my second family.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you and your mum felt like you were a part of our family. We are sorry for your loss, please accept our condolences. Hopefully, you will go away from this feeling like your Mum received the best possible care.

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Review from A E (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience

My mum was moved to the care home during the pandemic. She has been looked after and treated with kindness and compassion. All the staff are really lovely and helpful. Looking forward to visiting more now that the restrictions are eased off.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel Mum is cared for in our home and that you find our staff helpful. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.

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Review from Richard B (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

The care home is good. The staff are nice and my mum seems happy. Sometimes it takes a bit of a long time for them to answer the phone. Parking is good and free. I have been coming here for over a year and there have been no issues, apart from the covid restrictions.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that Mum is happy in our care home. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Paul C (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

The Arkley Care Home provides outstanding and very friendly service. My father is extremely well looked after by the excellent staff, who are always on hand with their expertise, efficiency and compassion.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care your father receives in our care. Thank you for choosing The Arkley care home for your father's stay.

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Review from Cyrus M (Son of Resident) published on 15 September 2021
Submitted via Website • Report

Overall Experience

The staff at The Arkley have managed through these recent times with both the rigour required to deal with C19 but also very good communication and understanding the needs of the whole family. Whilst my father is actually receiving the care in the home, we also feel that the staff lookout for the other

family members too! Very kind.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments, We are very happy to hear you can feel at ease with your father in our care and that you all as a family feel supported. Thank you for choosing The Arkley for your father's stay.

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Review from Terry A (Son of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience

I couldn't ask for a better home for my Dad. The staff are wonderful and so friendly. The biggest compliment I can pay is that my Dad is so happy there and you can't ask for more than that. My Dad looked to be on his last legs when he went in there and now he's like the fella he used to be. Me and my

family can't thank the manager and her staff enough. I would recommend this place to anybody.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with Dad in our care and to hear the progress he has made. Please let us know if there is anything we can do to make your Dads stay as comfortable as possible.

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Review from Roy P (Son of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience

The management and staff at The Arkley continue to do a truly wonderful job providing care and compassion for our mum, who has been at The Arkley since September 2018. We could not ask for a more loving, caring and compassionate environment for our mum to live out her final years. The staff always go

over and beyond to ensure that Mum is comfortable and that, as a family, we retain great access to Mum, either in person or virtually through video calls.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care at The Arkley. Thank you for choosing us to care for her.

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Review from Trevor A (Father of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience

My Dad was referred to this care home last November. He was poorly and hardly ate anything and had lost a lot of weight and he got very confused. After 10 months of care, my Dad has put on weight and I can have a conversation with him, thanks to the care home staff. This care home is second to none,

its cleanliness is to a very high standard and the rooms are lovely and comfortable. The staff that run the home are warm and caring and make you feel comfortable when I come to visit. There is nothing to fault - it is a top home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for taking the time to leave this lovely review. We are glad that your Dad is now in a much better place, health-wise. Thank you for your kind words, we will certainly pass your comments on to the whole team.

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Review from Lena B (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience

Supportive, friendly and efficient. Very happy with Mum's care. The staff are super helpful and accommodating. Covid safe throughout. So happy Mum is in safe hands. Easy to make an appointment to visit. No issues at all.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with your Mum's care. Please let us know if there is anything more we can do to make your Mum's stay more comfortable.

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Review from Rose L (Sister of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

This review is well overdue. First of all, I’d like to say a huge thank you to all the staff at The Arkley Care Home for their caring, compassion and patience in looking after my dear sister. My sister was barely 60 years old when she arrived at The Arkley, she was on death’s doorstep suffering so much

with her rheumatoid arthritis that we, the family, were sure that she would not be with us for very much longer. So it was unbelievable to see my sister, weeks later, looking so much better. Unfortunately, I do not get to see my sister as often as I would like, living abroad, but speaking to her on video calls and seeing the huge difference in her is so heart-warming. I and my family cannot thank the staff enough for all their hard work and dedication. They do a great and amazing job.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your lovely review. We are so glad that your Sister is now feeling much better in our care. Please let us know if there is anything else we can do to support both you and your Sister.

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Review from Mary V (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

I am bowled over by every brilliant aspect of Arkley. The care, the standard, the humanity, the kindness, the patience, the ambiance, the environment, the meals provided, the homely feel, the very high professional standards of all the staff and I do emphasise the warmth (and repeating myself) the humanity

and compassion towards the residents. The high level of care, the joys of a multi-racial staff, so experience and understanding is across a broad spectrum and not just an efficient, robotic response but such a comfortable experience for all concerned. It's obvious that information is reviewed, shared, and the staff are always there if I have a query, and the updates if needed, are fast and the delivery is always gentle and kind. Kindness is highly valued there and one of the most important aspects of care - care often in the face of complex and challenging patients.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your lovely review. It is always so nice to hear words such as "humanity, kindness, patience and warmth" used to describe the care environment provided by our staff. We will certainly pass your comments on to the whole team. Thank you again for your kind words.

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Review from T T (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Due to the pandemic, our mum moved into the home under challenging circumstances for everyone. However, throughout, we have found the staff to be friendly and kind. Mum has settled in well. We are grateful that Mum is allowed visits from us as she has dementia and one-to-one contact is so important.

Thank you to all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for taking the time to leave your review. We are glad to hear that our staff were able to support and reassure you through this transition in difficult circumstances. It is so nice to be able to now welcome you in for visits. Please let us know if there is anything else we can do to make your Mum as happy as possible in our care.

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Review from Karen H (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience

Today was Mum's 83rd Birthday and my husband and I have just had an amazingly memorable visit with her. Mum's receiving End of Life care, so this Birthday was extra meaningful. We arrived to a beautifully decorated room with balloons and streamers everywhere. A fantastic Birthday cake was brought up

and Happy Birthday was sung by a chorus of carers. The cake was delicious and Mum managed a few mouthfuls. I can't thank the manager and other team members enough, for making this day so special. I leave Mum after every visit, knowing she is in safe hands, getting the best care and loved by all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your kind review. We are so glad we were able to make your Mum's Birthday special for all of you. I will certainly pass your thanks on to the whole team. Thank you for choosing us to look after her.

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Review from V F (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience

My dad has been a resident at The Arkley since February 2020 (just before the first lockdown of the pandemic).
He has advanced Parkinsons now along with other conditions and has very limited mobility, so it has been a very challenging time, as it has been for everyone.
The staff at The Arkley have

been wonderful throughout; they’ve worked tirelessly to help keep me in touch with my dad and looked after him both medically and mentally.
The nursing team are second to none; he has the best care, and I feel confident that his medical needs are being looked after, even in these frustrating Covid times!
The management team and the team that coordinate socialising which includes visits and contact with my dad are truly amazing; I am so grateful to them. Nothing ever too much to ask for; they feel like family members to me. They even organized a ‘birthday visit’ for me with my dad - including a bottle of fizz and a cake! So, so special; it was the best birthday I could have wished for!

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your kind words. We are glad to hear that you felt well supported throughout this difficult period by everyone at The Arkley and that they went to such efforts to make your birthday visit special. I will certainly pass your lovely comments on to the whole team.

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Review from Tom P (Grandson of Resident) published on 9 November 2020
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Overall Experience

My grandma is so happy here! Best home ever. All staff here have done such a good job keeping all residents happy and safe during this pandemic. Regularly kept up to date with how she is and have FaceTime sessions set up. Couldn’t ask for any better!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Arkley Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.

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Review from Mike J (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience

After the recent inside visit to my father at The Arkley Care Home, I was impressed at everything they had done to make an indoor visit possible. I cannot think of anything better that they could have done. I entered the COVID safe room from outside, thus having no contact with the other residents inside.

Dad was brought down on the inside. Both were separated by a screen and space. Much better than the tent, but that was the best venue at that time.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard having restrictions on visiting a loved one. Please let us know if there is anything else, we can do to help.

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The Arkley Care Home

Care Provided by The Arkley Care Home

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Funding & Fees Guide for The Arkley Care Home

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