Review from Phil B (Husband of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience

We are obviously experiencing unprecedented times at the moment but The Arkley staff and management have risen to the challenge heroically with homes being in lockdown. They have enabled me to have a FaceTime chat with my wife every day if we want to. This has gone a long way to keeping things as normal

as possible and ensuring my wife is relaxed and happy.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for trusting us with your wife's care. We are very happy to hear you are satisfied with the quality of our care.

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Review from Maggie G (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

I write this under very difficult circumstances. Firstly, my mother lays in a waking coma at the Arkley Nursing Home during the lockdown of Coronavirus 2020. She has been in that condition since arriving at the home back in February of this year. Quite remarkably, the staff elected to lockdown with,

at the time of writing this with all 48 residents over the age of 70. A selfless and admirable commitment to both nursing and residents. The staff have been truly incredible at maintaining my mother’s comfort and dignity whilst having to find a balance of caring for many others. On an hourly basis, the home has to release several members of staff to assist in my mother’s care. The staff seemingly remain calm and composed at all times and are forever reassuring to us that my mother is calm and comfortable. They allow us regular contact either via phone call or FaceTime/Zoom without any hint that they are under pressure. I would not hesitate to recommend the Arkley Nursing Home.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Brian H (Husband of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience

My wife entered The Arkley in February 2020 after suffering complications during major surgery. As a result, she has complex handicaps and needs 24-hour nursing care for the rest of her life. On first visiting The Arkley, I was immediately struck by the sense of light, space and calm that prevailed

and felt that she would be content there. I was well satisfied with the care plan outlined and decided that I need not visit other possible homes. These good initial impressions have been more than delivered. The repeated infections that she picked up in hospital have not featured in The Arkley and her general comfort and well-being are much improved. Shortly after her admission came the vicious COVID-19. It is a tribute to the leadership of the manager and the efforts, skill and dedication of her staff that this aggressive virus has not been allowed to enter Arkley. I am satisfied that my wife of 62 years is in the best possible hands.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for such kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from M R (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy at The Arkley Care Home. I am well looked after and the carers are 'caring' friendly, helpful and willing. The questions below are not always easy to answer e.g, 'activities' - I prefer not to take part in them as I am happy with my computer, TV and books. I don't understand 'facilities'

- obviously that is a bedroom (can't use as I'm immobile) and a TV is provided. Also, library books are brought regularly until coronavirus.

Reply from Greta Narbutaityte, Customer Advisor at The Arkley Care Home

Thank you for taking the time to leave your feedback.

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Review from Hazel G (Partner of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

My partner has been a resident of The Arkley for the past 8 months. From day one the staff have made him feel welcome, safe and secure. They are always friendly and welcoming to me and immediately contact me if they have any concerns. It was my partner’s birthday recently and he was presented with a

wonderful cake along with staff singing ‘Happy Birthday’. During these recent challenging times, they have gone out of their way to arrange “FaceTime” calls for us, this has meant so much to us both.
I cannot thank the staff and management enough and wouldn’t hesitate in recommending The Arkley.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave us such lovely feedback.

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Review from Mark L (Son of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience

My father was very reluctant to enter the care home situation. However, everyone at The Arkley made him feel safe, secure, and welcome. Would highly recommend to anyone thinking of putting a loved one into care.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for trusting us with your fathers care. We are very glad to hear you can feel at ease while he is looked after.

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Review from Marc C (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience

Thank you to the manager for all your hard work and to all your team.
I know that my mum is in safe hands. It’s easy to tell when people genuinely care.
Keep safe and well.
Best wishes.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave such kind comments. We really appreciate it.

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Review from Ian T (Nephew of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

Care at the Arkley is consistently good and despite the pressure brought about by the lock-down, staff and management continue to provide a fast and effective response to individuals health needs.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We really appreciate the kind comments.

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Review from Lucy H (Granddaughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience

My grandma has now been a resident of The Arkley for almost a year and a half, we have constantly been updated with everything going on in the home including her well being, medication and just general day-to-day activity. This is so important for us as a family to be connected with the care home and

to know that she is in the best possible hands when we cannot be with her. During this coronavirus crisis, the home and all of its staff have gone above and beyond what we or anyone else could have expected with increased communication and video calls whenever it is possible, to allow us all to still feel connected whilst keeping to the strict safety guidelines. That really says it all about the management and staff at this care home, it is not their obligation to put themselves out this much for us, especially in a situation that is taking its toll on all NHS and care workers across the country, yet they still do. We owe so much to all that work there as they really are a fantastic team.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

We are very happy to hear you can feel at ease with your grandmother in our care. Thank you for the lovely comments.

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Review from Francesca B (Daughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience

The staff at Arkley have been amazing looking after my mother - they are efficient, observant and always exercise empathy and compassion when working with my mother. My mother who suffers from Parkinson’s and is now at end of life however I have some peace of mind because I know how well she is cared

for. The care staff have been incredible especially during this pandemic and they are a credit to Bupa. The manager is super-efficient but also highly approachable and will always make time to discuss any concerns I have. I have nothing but praise for all the Arkley staff.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

We are so sorry to hear about your mother being on end of life care. Please let us know if there is anything else we can do for you or your family and thank you for such kind comments.

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Review from Blossom H (Friend of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience

My partners Nan is in the care of Arkley Care Home. The love, care and support shown to his Nan in the home and to the family is incredible. A huge worry on my partners mind during Covid was him not being able to contact his Nan but this being proven to be the least of his worries now. The manager has

provided consistent contact with the family, including video calls so they can all talk and see each other. However busy they must be, nothing ever seems to be a problem. His Nan is treated by all of the amazing staff as family, instead of just a resident in a care home. Each one of you are amazing and cannot be thanked enough.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for the kind words.

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Review from Andrew C (Son of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience

My father has been at this home for about 3 years and I have found the level of care to be exemplary. Not only do I feel comfortable that my father is in very good hands so far as his health is concerned but we as a family are kept updated and included in his care plan on a regular basis which is very

reassuring. The home is clean, bright, friendly and the staff and management are enthusiastic and responsive.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your father in our care.

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Review from Hilton E (Son-in-law of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience

My Mother-in-Law went into the Arkley for a weeks respite care following major back surgery.
We found the Home very friendly and welcoming. We really felt we were part of a very large family.
The staff were all very caring and conscientious. Patients were treated with love and respect.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

We are happy to hear you feel like a part of our Arkley family. Thank you for choosing us for your mother-in-laws care, we hope to see her again in the future!

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Review from Paul P (Son of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

Mum has now been a resident at The Arkley for a year and 5 months, she is very happy and well cared for in this excellent home. The home environment is welcoming and friendly and that applies to all the management and wonderful staff that make every visit a complete pleasure.
I cannot recommend this

home highly enough, as a family we have peace of mind that mum, gran is in the best place for her complex needs! Well done to everyone at The Arkley.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for the amazing feedback.

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Review from Jennie W (Friend of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience

The staff at Arkley are the most wonderful, thoughtful amazing men and women. They have looked after my lovely friend who has been in the home for 18 months. My friend's family are also amazingly kind and loving to their mum and grandma. They can all go about their daily life knowing that their mum

and grandma is in the best possible hands until they visit her at the end of their busy days. A place that residents can all call home which exceeds all expectations.

Reply from Greta Narbutaityte, Customer Advisor at The Arkley Care Home

Thank you for taking the time to leave such lovely comments, we really appreciate this amazing feedback.

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Review from Toby P (Grandson of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience

The Arkley Care Home goes above and beyond to look after anyone who is in their care. My grandma has been a resident here for about a year and a half and it was the best decision to bring her here after she couldn't cope with her illness at home. From the first day, they made her feel at home and all

the staff were excellent with her and they’re very patient and understanding. They also help us, as a family, with what’s going on with her and reassure us. Another thing they do is put on amazing events for all the residents and activities throughout the week. The Arkley is 10/10.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

We are very glad to hear you are satisfied with the quality of your grandmothers care. Thank you for your kind words.

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Review from George P (Grandson of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience

My nan has been in The Arkley now for 6 months now. I was very very sceptical about sending her there, but boy was I wrong! What an amazing home all the staff make it, from the welcome reception through to the kitchen staff, cleaners, day and night shift team of nurses. Also, the activity team who make

all the residents' days full of fun-packed games, creative things to do and live singers (which I'm certain is my nan's favourite).
My nan has made special relationships with the staff since being in there and makes us all happy knowing that she is in great hands!
I'm speaking on behalf of my whole family, we cannot thank them enough for what they have done and will carry on doing.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for such kind comments. We are glad to hear grandmother feels like a part of our Arkley family and you can feel at ease with her in our care.

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Review from Catherine S (Sister of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience

My sister lived at the Arkley for 12 and a half years, sadly she passed away in December. For most of that time, she was happy for about 8 years. She was able to join in with the activities, knitting, making cards and other craft projects. There were outings that she was able to go on. The last few

years my sister became more bedridden due to her disability. The staff were very helpful, kind and patient. I visited most weeks and got to know the staff well. Even when they were very busy, which was most of the time, they always had time for her. Some of the caring was not very nice but they always had a smile for her. If I had any concerns, there was always somebody to talk to. The care was wonderful.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Gill F (Daughter of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience

Mum lived at The Arkley for 12 years and was very happy there. The staff, from the young dynamic manager down, are excellent. There is a good energetic vibe in this home to help the residents get the best out of their lives. The activities are excellent and varied if the resident is able to take part

in them. Mum loved the flower arranging, art, exercise, games etc. They kept her motivated and happy and helped her integrate and make friends with other residents and staff. The food is good and the home is clean and welcoming. Over the years, the home has had ups and downs but at the moment it is the best it has been and this is all due to the team of staff who currently work there. They are kind, compassionate, understanding, hard-working, thoughtful and caring. After Mum returned from hospital on palliative care, her last days were calm, caring, dignified and pain-free. Thank you, everyone, for working so, so hard when you come to work each day. It is appreciated.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave such kind comments. We are very sad about your mothers passing, please let us know if there is anything else we can do for you or your family.

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Review from L E P (Friend of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience

A superbly run care home. Attractive internally and externally. Standard of care is exceptionally high. All staff have been exceptionally caring, often going "that extra mile".
I could not wish for a more caring, comfortable and attractive establishment for my friend in his latter years.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave such a lovely review. We are very happy to hear your friend is happy in our care.

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The Arkley Care Home

Care Provided by The Arkley Care Home

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Funding & Fees Guide for The Arkley Care Home

Facilities