The Arkley Care Home

140 Barnet Road, Arkley, Barnet EN5 3LJ
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9.8 88 Reviews
  • The Arkley Care Home, Barnet
The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative convalescence care, as well as in helping younger adults with a physical disability.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

This modern home has a spacious interior with many pleasing aesthetics. A glass-domed central atrium is ideal for socialising in, while there is a choice of lounges and an on-site hairdressing salon. The home is situated within beautiful landscaped gardens and residents can enjoy the use of a patio area and relaxing sensory garden.

Meals can be enjoyed in elegant dining rooms or the privacy of residents’ bedrooms, with food freshly sourced to suit personal taste and diet.

Discussion groups, arts and crafts, and flower arranging are examples of some of the activity groups residents have formed, while there are many visiting entertainers and events to look forward to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa The Arkley Care Home.

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Care Provided by The Arkley Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Denisa Ghiriti (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Arkley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


The Arkley Care Home Reviews (88)

Total of 88, showing 61-80
9.8

The Arkley Care Home has a Review Score of 9.8 (9.784) out of 10, based on 20 reviews in the last 2 years. Over all time The Arkley Care Home has 88 reviews.

Overall Experience

  • 70
  • 16
  • 2
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Date Published

88
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Review from R S (Brother-in-law of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care and attention for my sister-in-law during her stay and especially during the last few weeks of her life.

Reply from Greta Narbutaityte, Customer Advisor at The Arkley Care Home

Thank you for your kind words. We are saddened to hear about your loss, please let us know if there is anything we can do to help you or your family.


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Review from Sean G (Son of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the staff at The Arkley. My mum has been really well looked after and cared for since she moved in. The home is always clean and the staff have helped mum settle in quickly by engaging her in the different activities they run for residents.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for such lovely feedback. We are very happy to hear your mother is settled well and enjoys taking part in activities.


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Review from Paul B (Son of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum received. The staff were fantastic, very caring and mum was made to feel comfortable. Food was good and the home was clean.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make her more comfortable.


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Review from Marc (Grandson of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only good things to say about the Arkley - the staff provide an outstanding level of compassion and care and provided for my grandmother’s every need. This was especially evident at the end of her life and I highly commend the palliative care provided. They were very responsive whenever an issue
arose and helped to make the last months of my grandmother’s life as happy as possible. This care also extended to the family.
They even went above and beyond to organise for her to leave the Arkley for the afternoon to celebrate a relative’s birthday party, something none of us believed was possible!

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your praise. We have a genuine regard for all of our residents, therefore it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Linda M (Daughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring home and an excellent manager, who is very attentive and responsive to any queries/updates to care.
You do need to ensure you have a clear care plan early on to ensure consistency in care.
Food and environment is good. Caring staff as well.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your feedback.


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Review from Lindsay W (Daughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the Arkley Nursing Home for five months and I can't speak too highly of the quality and genuine caring of the care she receives. The manager has helped to reinforce a very thoughtful approach to care, and my mum is proactively and warmly encouraged to take part in activities.
She and we have especially appreciated her being taken into the garden when the weather is warm enough, and when the family gave her a tea party in the tea room, the room had been decorated to make it even more of a celebration. The manager regards Arkley as its residents' home and this really shows.
We are incredibly grateful.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for such a lovely review. We are very happy to hear you can feel at ease with your mother in our care and that you feel like a part of our Arkley family.


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Review from Julia B (Daughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Arkley last June with terminal cancer. She was given two months to live.
The care and compassion she received was 100%. The staff from all departments were fantastic and she went on until April this year!
I’m positive this only happened with the care received. They also gave me
backup when I needed it.
The rooms are very comfortable and they try to make it home from home.
I can’t thank them enough.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are also humbled by such lovely comments. Thank you, again for trusting the Arkley with your mothers care.


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Review from Peter M (Son of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident from April 2016 until his passing in April 2019.
I cannot express my gratitude to all the staff at the Arkley for the care, compassion and dignity they showed dad right up to his final day. I have grown to know them all very well and I felt so reassured knowing he was so well
looked after.
When Dad’s health declined and it was discussed that he might benefit from a hospice, he flatly refused as he saw The Arkley as his home and that’s where he wanted to be. My dad had nothing but kind words for everyone from the management. The nurses and health care assistants as well as the catering team and domestic staff.
I would like to express a personal thanks to the manager, the two senior nurses, the head chef and to the two domestic staff, who always had time to stop and have a chat with Dad when visiting his room.
I couldn’t recommend The Arkley enough..
Thanks again to the manager and her team.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your loved one received the best possible care.


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Review from Una O (Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and friendly staff.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words.


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Review from Jackie S (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is not the easiest person and has found the move to a care home very difficult. Nevertheless, the team looking after him have been patient, kind and caring. He has gradually settled in because the nursing staff are excellent and pay careful attention to his needs. He is bed-bound, has many
health needs and is a very reluctant eater, so has needed lots of encouragement.
Also, all the staff are very welcoming and responsive to the family and communicate with me very well.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents.We are very happy to hear you can feel at ease with your relative in our care.


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Review from M C (Husband of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Far too much banging and crashing throughout the day.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Debra F (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received excellent 24-hour nursing care since moving into The Arkley Care Home in December.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review, Debra. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Louise K (Daughter-in-law of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is currently in The Arkley Care Home and the care she has received so far has exceeded our expectations. The residents are all well looked after and the staff are fantastic, helpful, kind and considerate. The building is homely and inviting with a warm cosy feel and a high standard
of cleanliness. We are so grateful for their realistic and sensitive approach to her end of life care.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sue S (Daughter of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is full of very dedicated staff who are friendly and approachable. They are a very busy home and the staff are constantly on the go but manage to be cheerful and polite when you meet them.
The home is warm and comfortable and kept nice and clean for the residents and the manager is very
helpful.
I would recommend.

Reply from Rachel Limbert, Customer Advisor at The Arkley Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M N (Granddaughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan couldn't have asked for better care in the last 6 months of her life. We, the family, were made to feel welcome as well and use the home as our home! My nan received the best care in the last few days of her life. We were happy we didn't have to move her to a hospice, because she got the same care
in the nursing home.

Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that your nan received great care and that the home, made you and your family feel welcome. We will share your comments with the home manager. Our deepest sympathies, the Bupa customer care team.


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Review from Jenny P (Daughter of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and caring team who tried very hard to make my mother as happy and comfortable as possible - they really helped us through a difficult time during her final weeks, and we very much appreciated the care and consideration we were shown. Thank you Arkley Care Home!

Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the team being friendly and caring. We will share your comments with the home manager. Out deepest sympathies, the Bupa Customer Care Team


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Review from Christine H (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away in Oct, she went into care home in May we visited everyday so feel able to highly recommend this home. All the staff were very caring to mum and all the family. They made a very difficult time in our lives easier to cope with. Towards the end, they were all so kind to us all.
And my mum passed away peacefully due to their care and kindness.

Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your mum received while there. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team.


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Review from Hazel C (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at The Arkley Care Home for a number of weeks' recuperation after an extended hospital stay.
Our whole family are so grateful for the kindness and respect shown to him and to us by all members of staff.
It makes a big difference knowing that he is safe and well cared for whilst
he gets his strength back.
The home itself is bright with large rooms. There are fresh flowers everywhere and home cooked food. My father has even been asked for a list of his favourite foods so the chef can prepare him special meals.
The home is very clean and the staff all seem to take a pride in working there.

Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the kindness and respect shown by the staff towards your father and family. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Denise S (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been bowled over by the care and attention given to my parents whilst staying at Arkley - All the staff have all gone out of their way to make their stay as comfortable and accommodating as possible and no detail has been overlooked. You just have to ask! The care and medical care has been of
paramount importance and each and every person has been treated with dignity in a very friendly environment. Thank you to the whole team of Carers with a superb leader.

Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your parents have received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Ann C (Friend of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and attentive and very responsive to queries.


I would highly recommend this home.


Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being attentive and responsive. We will share your comments with the home's manager. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for The Arkley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for The Arkley Care Home is calculated as follows: ( (187 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Arkley Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

The Arkley, situated in the attractive North London borough of Barnet, welcomes residents with a wide range of residential and nursing needs. This includes people living with Huntington’s or Parkinson’s.


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