Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH
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9.6 155 Reviews
  • Ashgrove Care Home, Hounslow
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.

Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help every resident settle into life at the home. By getting to know each individual, they encourage everyone to take an active part in the Ashgrove lifestyle. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple luxury items, while other facilities include a hair salon, café and GP.

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Care Provided by Ashgrove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lourdes Pascua (Manager)
  • Admission Criteria
    • 65 yrs+
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashgrove Care Home Reviews (155)

Total of 155, showing 21-40
9.6

Ashgrove Care Home has a Review Score of 9.6 (9.602) out of 10, based on 23 reviews in the last 2 years. Over all time Ashgrove Care Home has 155 reviews.

Overall Experience

  • 95
  • 59
  • 0
  • 0
  • 1

Date Published

155
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132

Review from Laith H (Nephew of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and attention are given to the residents. Pleasant staff dedicated to the job they do. Communicative. I am extremely happy with Ashgrove Care Home.

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Review from Mary M (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with Ashgrove Care Home Hounslow.

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Review from S B (Daughter of Resident) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with everything you do for my mum. You treat her with a huge amount of respect and care for her as a family member would. Nothing is any trouble when needed. She's extremely happy here and absolutely loves all the staff members.

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Review from L B (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended residents, relatives and friends meeting. Manager went through all of the building updates, covid and activities. Very happy with all plans for the home including activities. Mum loves the activities, bingo and gym etc. Activities person very good at keeping residents engaged and for them to
enjoy what they are doing. Manager very approachable and feel able to discuss anything with him. Nice atmosphere since he started. Overall all staff doing a wonderful job. Thank you.

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Review from S T (Son of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother is receiving at Ashgrove. The nursing and supporting staff have shown great compassion and kindness in taking care of her. The facility is exceptionally clean. We are happy she is staying in this facility.

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Review from D C (Granddaughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The so-called care in this home is appalling and frighteningly incompetent. Food and medical diaries are inaccurate, residents are left for hours without being checked/changed or re-positioned and medical care is non-existent. I would absolutely not - under any circumstances - have a loved one enter
this insalubrious dump. The elderly deserve so much better than this.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ashgrove Care Home

Thank you for taking the time to provide us with your feedback. This has helped us to identify how we can learn from the issues you’ve raised. I am sorry to learn that you experienced issues with the service we provide at Ashgrove Care Home. At HC–One, we strive to deliver kind care every day and I would like to assure you that we will do everything we can to address the concerns you’ve raised. I am happy for us to meet and discuss this further. Could you contact me (tel. 0 2085776226) at the Home to arrange a suitable date and time? Home Manager.


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Review from J L (Friend of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant experience visiting a friend. The staff were exceptionally kind to me when arriving and leaving. I found the home very clean and fresh and I was made to feel welcome. Ashgrove Care Home felt very homely.

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Review from Kim P (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Ashgrove since September 2021. I just wanted to say that I was very impressed with the nurse, what a professional kind lady she is. Nothing is too much for her, she goes above and beyond in the role of her job. I'm so very happy that someone like her is taking care of not only my
dad but also of all the vulnerable people in her care.

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Review from Avis C (Relative of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are extremely friendly and helpful. They treat residents and visitors with respect. All areas are spotless. There is always a member of staff available and they are very willing to take the time to talk to you. If I ever needed to go into care myself, I would be lucky to come here.
Grateful thanks to everybody for looking after my relative.

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Review from Clive D (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The BBQ was a nice occasion held in the garden with decorations and music. Everyone looked to be enjoying the occasion, including my mum. One lady also included some singing.

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Review from Anne P (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is now nearing the end of his fourth year at Ashgrove and has just deteriorated and started 'end-of-life'. I think lockdown accelerated his demise because of being in his room for his own protection but the care has been absolutely amazing. One thing you notice here at Ashgrove, apart from how wonderful
and well-trained everyone is, is that there is such a low turnover of staff. We as a family are very well supported.

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Review from Hilary Y (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have noticed a great improvement over the last few weeks. Everyone is so kind and friendly, always happy to help, and nothing is too much trouble. I have to mention one member of staff in particular who does a brilliant job with the activities, always takes time to pop in and see us when we visit
Mum.

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Review from F D (Sister of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and thoughtful care.

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Review from Gary H (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of nurses and management are fantastic. The care and attention given to my mother has been incredible. When my mother was ill they dealt with the GP and other medical teams to get her back healing again. Amazing team, thank you.

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Review from S S (Partner of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the home very good. Looked after very well. Staff very helpful and caring towards patients.

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Review from Andrew S (Son of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the staff of Ashgrove, you look after my Dad well and you are always friendly, smiling and helpful when I come to visit. You keep me updated regularly by phone which I am grateful for as I live 100 miles away and I can't see my Dad as much as I would want. I feel my Dad is safe and well
cared for at Ashgrove.

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Review from Gelara S (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank the management and staff for the continued care and hard work they provide for my dad. Especially all the effort they put into the residents' Christmas party. I've seen the photos and my dad was smiling and looked very happy. They are always here to help when we visit my dad and everyone
always smiles and is very kind and helpful. I can't thank them enough.

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Review from Paul H (Son of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the staff who have done a fantastic job caring for my father. He was very happy with the care provided and the friendships he made with the nurses. I was impressed with the professionalism shown by the staff and would recommend the care home. Thank you for all you have done for
my father.

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Review from Stuart W (Son of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Security is good and testing is provided including masks. The site is clean and well maintained. Staff are angels! What they give cannot be measured. So kind and respectful for mum. We cannot thank you enough. Always looking after mum's needs and react brilliantly when mum is poorly and needs medical
help or doctors. A superb response where this is the case.

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Review from S T (Son of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Very happy with the person who is doing mum's hair. Care and service at Ashgrove is excellent.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Ashgrove Care Home is calculated as follows: ( (167 Excellents x 5) + (92 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 266 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Lourdes Pascua

Job Title: Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her career history, Lourdes said:


“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”


Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:


“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”


When asked what she enjoys most about her role, Lourdes remarked:


“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”


Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.