Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH
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9.6 155 Reviews
  • Ashgrove Care Home, Hounslow
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.

Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help every resident settle into life at the home. By getting to know each individual, they encourage everyone to take an active part in the Ashgrove lifestyle. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple luxury items, while other facilities include a hair salon, café and GP.

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Care Provided by Ashgrove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lourdes Pascua (Manager)
  • Admission Criteria
    • 65 yrs+
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashgrove Care Home Reviews (155)

Total of 155, showing 41-60
9.6

Ashgrove Care Home has a Review Score of 9.6 (9.602) out of 10, based on 23 reviews in the last 2 years. Over all time Ashgrove Care Home has 155 reviews.

Overall Experience

  • 95
  • 59
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  • 1

Date Published

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Review from K C (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital straight to Ashgrove. The staff took time to ask us what she liked to eat/drink/music/craft. It's taking a while for my mum to settle, though the staff are doing their best to help her. Today I visited and the nurse gave me an update on her medical requirements
as the doctor had visited her. All in all, it's the best place for my mum.

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Review from Susan N (Niece of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful staff. Have been able to speak to a nurse or manager/deputy manager on most occasions to get feedback. I feel able to ask any questions I have. Sometimes it is hard to get through on the phone but this has improved lately. Am concerned the physiotherapist hasn't been but staff liaise
with the physio department to try to get a visit. The room is a bit basic and the TV is too far away but I think this is still an assessment period.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Ashgrove Care Home

Thank you for your review and kind comments regarding the staff which I have shared with the team. Due to the Covid pandemic, there is a backlog for physio appointments but the staff Nurse will follow this up. I understand that you are now happy with your newly painted room and the TV being on top of the cupboard.


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Review from J G (Sister of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative was only resident for 9 days but the staff were helpful and communicative. The staff attended to his every need in a caring and compassionate way.

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Review from C M (Niece of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first time experiencing a member of the family being in a nursing home. My aunt has been at Ashgrove Care Home for a month, and I can honestly say, the members of staff have been extremely helpful and put my and my family's minds at ease. They have made me feel welcome, and nothing ever seems
too much trouble when I ask a question. They put my mind at ease knowing my aunt is being well cared for. This, I am very grateful for.

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Review from S G (Ex Family Member) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this home to be very welcoming, lovely professional staff very friendly and approachable. The room is light and airy and big enough. The meals are excellent and well balanced. My family member is eating very well, also very happy physio has been visiting him as organized by the home.

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Review from G K (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum took up residence recently. I found the home in a very clean and well organised environment. The staff and management are extremely courteous, caring, and very professional in their approach to the sick and elderly. Up to now, I have nothing but praise and gratitude for looking after my mum's
day-to-day needs.

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Review from E L (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is really looked after by the staff and management. She is always happy when I visit her. The nursing staff always keep me informed about Mums health. The staff are very polite and will discuss any problems to resolve issues. Mum has everything she needs, always has a cup of tea and sandwich.

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Review from Zeynex T (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I put my father into Ashgrove Care Home and I was very pleased with his care given to him. He was looked after very well and cared for.

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Review from Shirley G (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, always been kept updated on mother's care. Mum always looks clean and well looked after.

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Review from Anne B (Friend of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family friend seems very well cared for. Staff show concern for his well-being. Communication is very good, staff alert us if there are any issues or changes to friends status. Staff help friend access the lounge and outside area when appropriate by providing a wheelchair. Was very happy to see my
friend had hair it was very smart and I'm sure added to his feeling of well-being.

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Review from T N (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad always was clean and tidy. The staff seem caring of residents and their families.

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Review from Alice H (Sister of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to COVID 19, it’s been a long time since I have seen my brother in the home. The staff and management have been extremely good at keeping me informed of my brother's progress throughout the pandemic, by telephone and video calls with him. It has been very hard on all the family not been able to
see our brother, the video calls were excellent, just to see him was such a relief, cannot praise the staff enough, just brilliant in keeping us up to date all the time. When the lockdown was lifted in the summer last year they made arrangements for us to sit in the garden at a safe distance and brought my brother out to us, which was just great. We are truly grateful to all the wonderful staff at Ashgrove Care Home. We miss seeing them also as they are like family to us. I would like to pay particular thanks to the carers and nurses who work in close contact with my brother, truly wonderful, caring people, every one of them. Thank you all from the bottom of my heart.

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Review from Jane B (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had severe dementia and I found that the personal care, affection and attitude towards Mum was uplifting, very professional.

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Review from Jo S (Next of Kin) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff extremely helpful, friendly and caring, two members of staff are particularly lovely.

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Review from S J (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and thoughtful in approach to care. Social and help provided when requested or need observed.

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Review from M C (Daughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care. My mum was treated with extreme dignity during the short time she was here.

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Review from A W (Friend of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On every visit, I have been met with courtesy and warmth by all the staff. My friend appears well looked after and is happy given the circumstances. Thank you.

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Review from N K (Son of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the kind and compassionate care provided by Ash Grove. Mum always looked clean and well cared for.
Staff always patient and welcoming.

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Review from G K (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after by all the staff at Ash Grove Care Home.

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Review from H O (Great-Niece of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The party they threw for my great aunt was so special.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Ashgrove Care Home is calculated as follows: ( (167 Excellents x 5) + (92 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 266 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

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Lourdes Pascua

Job Title: Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her career history, Lourdes said:


“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”


Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:


“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”


When asked what she enjoys most about her role, Lourdes remarked:


“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”


Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.