Ashgrove Care Home has a Review Score of 9.6 (9.602) out of 10, based on 23 reviews in the last 2 years. Over all time Ashgrove Care Home has 155 reviews.
Review from Lesley H (Friend of Resident) published on 28 January 2020
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Overall Experience
5.0 out of 5
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Review from Sue W (Friend of Resident) published on 9 January 2020
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5.0 out of 5
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Review from A A (Great-Niece of Resident) published on 6 January 2020
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5.0 out of 5
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Review from S P (Daughter of Resident) published on 6 January 2020
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4.0 out of 5
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Review from Bernice B (Cousin of Resident) published on 4 January 2020
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4.0 out of 5
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Review from W S (Daughter of Resident) published on 16 December 2019
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4.0 out of 5
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Review from L N (Niece of Resident) published on 4 December 2019
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Overall Experience
5.0 out of 5
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Review from Judith S (Niece of Resident) published on 7 November 2019
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Overall Experience
5.0 out of 5
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Review from Len S (Relative of Resident) published on 7 November 2019
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Overall Experience
4.0 out of 5
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Review from M M (Son of Resident) published on 29 October 2019
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Ashgrove Care Home
Thank you for your overall positive feedback. In relation to your concern raised, I understand the Deputy Manager discussed with you recently the fact that health care assistants are not qualified to answer questions on the medical condition of our Residents and we rely on the expertise of Doctors. If you have any other concerns please contact us at the home during your next visit.
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Review from L R (Daughter of Resident) published on 29 October 2019
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5.0 out of 5
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Review from G S (Daughter of Resident) published on 25 October 2019
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5.0 out of 5
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Review from C B (Wife of Resident) published on 4 September 2019
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5.0 out of 5
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Review from Pamela R (Daughter of Resident) published on 21 August 2019
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5.0 out of 5
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Review from Bernarda A (Wife of Resident) published on 20 July 2019
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4.0 out of 5
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Review from Ashok C (Brother-in-law of Resident) published on 20 July 2019
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5.0 out of 5
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Review from Josephine L (Friend of Resident) published on 4 July 2019
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4.0 out of 5
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Review from Andrei V (Son of Resident) published on 27 June 2019
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4.0 out of 5
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Review from J R (Friend of Resident) published on 21 May 2019
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Overall Experience
5.0 out of 5
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Review from Lisa I (Granddaughter of Resident) published on 20 May 2019
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5.0 out of 5
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The Review Score of 9.6 (9.602) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.602 for Ashgrove Care Home is calculated as follows: ( (167 Excellents x 5) + (92 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 266 Ratings = 4.602
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Apr 2023
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Job Title: Home Manager
As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Talking about her career history, Lourdes said:
“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”
Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:
“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”
When asked what she enjoys most about her role, Lourdes remarked:
“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.
The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”
Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.
