Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH
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9.6 155 Reviews
  • Ashgrove Care Home, Hounslow
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.

Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help every resident settle into life at the home. By getting to know each individual, they encourage everyone to take an active part in the Ashgrove lifestyle. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple luxury items, while other facilities include a hair salon, café and GP.

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Care Provided by Ashgrove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lourdes Pascua (Manager)
  • Admission Criteria
    • 65 yrs+
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashgrove Care Home Reviews (155)

Total of 155, showing 121-140
9.6

Ashgrove Care Home has a Review Score of 9.6 (9.602) out of 10, based on 23 reviews in the last 2 years. Over all time Ashgrove Care Home has 155 reviews.

Overall Experience

  • 95
  • 59
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  • 1

Date Published

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Review from Michael I (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and very polite and I feel they make us very welcome.

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Review from Judith B (Daughter-in-law of Resident) published on 20 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home manager, and all her team should be very proud of the way they all do their work at the home, they are a real credit to the care of the elderly, the dedication of the team shines through, and the home is without doubt in my mind a model for how homes should be run. The continuity of staff
is clearly a testament to great teamwork. My mother in law, always said how kind everyone was, and for her to say that I knew it was true. We have always praised the home to everyone we know and we take great comfort from knowing what good care she received during her stay at the home and the compassionate way her last days were managed. I sincerely hope the team receive this acknowledgement, it is well deserved.

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Review from Marie R (Relative of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all the staff to be pleasant, friendly and take such good care of each resident that lives here. The resident's dignity is always protected at all times.

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Review from Mansukhlal P (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care given to my mother. The staff and the management are very supportive. I could highly recommend Ash Grove to other people.

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Review from Lorraine I (Granddaughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely afternoon, thank you so much for inviting all our family. Amazing food, great entertainment and hospitality was out of this world. The staff are all so lovely and make you feel so welcome. The birthday cake was a lovely touch too, very nice. Thank you for an amazing time.

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Review from L H (Wife of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in this home one year - he is taken good care of and I see him clean and shaved. The room is cleaned. Food presented in a good way and is appetising.


He really needed this care and it is available in this care home.


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Review from K M (Friend of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been resident at Ash Grove for some months now.
I visit weekly and the services provided seem to be excellent - the building is well designed and comfortable and the staff are always attentive and pleasant.
My only concern is that she does not quite fit in with other Ash Grove residents
- she has a high level of awareness and there is little opportunity for her to make and maintain meaningful relationships within the home.

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Review from Angela I (Granddaughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely BBQ organised. Great food and entertainment. All the staff are so lovely and helpful and always make you feel so welcome too. Thanks for a lovely day. We all enjoyed it and my nan loved it too.

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Review from Peter B (Brother of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind.
They do their best to keep residents content.

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Review from Wendy M (Relative of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my relative for the first time since her admission ten days ago and I couldn't believe the change in her.
She was happy and clean and in her day clothes for the first time in months. The staff were very welcoming and I felt so relaxed that we could get her into a lovely home.

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Review from Ann C (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are all pleased with Mum's care. It was lovely to attend her birthday party and know that such events are planned regularly for all the residents.
The staff work very hard, are mostly very aware of individual needs and are attentive to residents and their families.

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Review from K I (Son of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for a lovely day. Myself and some of my family came to the open day, it was lovely to see mum really enjoying herself too. The food was amazing thanks so much to all of the staff. Great entertainment too. I was taken aback with the amount of effort gone into the open day. Lovely day.

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Review from Maureen W (Sister of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful place - my brother is looking well and settled. The staff are friendly, welcoming, happy and cheerful. My Grandaughter and I felt welcome, the home is lovely.

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Review from Caroline H (Friend of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Basic personal care was very good. Good standard of cleanliness. Food well prepared and well presented and looks tasty. Adequate drinks available. Friendly staff.

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Review from Linda D (Sister of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome and very friendly. Birthdays celebrated etc.

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Review from Shirley (Daughter of Resident) published on 14 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel very welcome when visiting my father. He is always informed if there are any concerns e.g. Doctor, appointments. Staff are very genuine and caring towards all of the residents. The home is always clean and fresh very happy with the excellent care my father is receiving, would highly
recommend.

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Review from Jacquetta H (Daughter of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother resided for just over a year at Ash Grove Care home before she passed this February 2017. She was there for end of life care and was looked after well by staff and was treated with compassion and dignity right to the end. We were kept informed of her progress and decline throughout her stay
and found the staff and manager to be helpful, informative and professional. I would recommend Ash Grove for anyone looking to place their elderly relative into care.

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Review from Lorraine H (Brother of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The house is clean, the staff are welcoming and friendly. There are no restrictions on visiting times! The staff try and interact with the clients that are communicative and help with feeding where necessary.

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Review from Moira C (Friend of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People here are very kind. Always smiling and helpful.

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Review from Mary C (Niece of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to come and visit our family member that is a resident in your care home. Thank you for your friendly and professional approach. Very clean and welcoming.
You manager is very professional and friendly

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Ashgrove Care Home is calculated as follows: ( (167 Excellents x 5) + (92 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 266 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Lourdes Pascua

Job Title: Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her career history, Lourdes said:


“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”


Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:


“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”


When asked what she enjoys most about her role, Lourdes remarked:


“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”


Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.