Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH
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9.6 155 Reviews
  • Ashgrove Care Home, Hounslow
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.

Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help every resident settle into life at the home. By getting to know each individual, they encourage everyone to take an active part in the Ashgrove lifestyle. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple luxury items, while other facilities include a hair salon, café and GP.

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Care Provided by Ashgrove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lourdes Pascua (Manager)
  • Admission Criteria
    • 65 yrs+
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashgrove Care Home Reviews (155)

Total of 155, showing 141-155
9.6

Ashgrove Care Home has a Review Score of 9.6 (9.602) out of 10, based on 23 reviews in the last 2 years. Over all time Ashgrove Care Home has 155 reviews.

Overall Experience

  • 95
  • 59
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Date Published

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Review from Mavis A (Friend of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone appears to be very helpful and eager to please.

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Review from Hazel R (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely kind and helpful. Ash Grove Care Home is very welcoming to visitors with lots of tea/coffee offered! My sister-in-law says her idea of old people's homes has altered.

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Review from Alan F (Son of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff pleasant and caring showing much patience with residents. The home is well run and residents needs are taken into consideration.

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Review from Deborah C (Daughter of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has now been here for eleven weeks and seems very settled. He eats very well and enjoys the variety of food provided. I am very satisfied by the way the staff treat and care for him. His room and personal clothing are well maintained. I always feel welcome at the home and all the staff know
me by name as well. I would highly recommend this care home.

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Review from Andrew L (Son of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The BBQ was really good with the sunshine and a good temperature. It was lovely and the food was really great. The staff were very good and caring, bringing food to the residents and then families as well. There was entertainment with a dancer for a tea dance demo. It was nice that everyone was together,
young and old.

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Review from Stella (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Summer BBQ today 12.8.16 weather was kind to us, lots of sunshine. Good food, plenty to eat and drink, staff very attentive marking sure residents had enough food and drink. Entertainment at the end. A most enjoyable afternoon. Good to see mum have such fun. Great day!!

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Review from Mary (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The party to celebrate the Queens 90th birthday was fabulous from the decorations, the food and drink, the entertainment was excellent. We had a lot of laughs listing to staff and just singing and dancing. Its a lovely family home. A huge thanks to all staff who worked so hard putting it all together.
My Mum had a wonderful time.

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Review from Lynch (Daughter of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was sadly a very short stay for my relative but all my experiences of Ash Grove were extremely positive. Very clean, welcoming and most importantly the staff care, especially the manager. Thank you.

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Review from Valerie C (Relative of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident seems very relaxed and happy, he seems to be happier in himself and a lot more outward going. The staff are very helpful , polite and caring. We are altogether very happy that he is here.

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Review from Mark W (Son-in-law of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law is well looked after, could not ask for more.

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Review from Dave M (Son of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place where my mum is treated with respect and dignity. We've just had a lovely party where the residents all enjoyed themselves and the staff were great fun.

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Review from S L (Husband of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the team. My wife has been here a long time and she is well looked after. Ash Grove Care Home is clean and tidy.

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Review from Kay (Wife of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Ash Grove just under a year and I cannot fault anything. The carers, the environment, facilities are all above expectations. On special occasions they go the extra mile, they have entertainment in from outside and a warm welcome is a given. My husband despite being very ill is
cared for exceptionally every minute of every day. Great leadership starts at the top and filters right through the staff. Thank you.

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Review from Barbara B (Friend of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend seems to be settled in well for 2 1/2 years. When I visit she seems happy and her room is always clean. The staff have always been most helpful and supportive. I am glad to see that she is getting into the lounge more often.

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Review from Fay S (Relative of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashgrove Care Home is not only clean and tidy but the staff make it a warm, friendly place to visit. They always try their utmost to ensure that residents are kept busy and occupied. All staff work hard to maintain high standards of care and well-being.
My relative is happy and extremely well cared
for.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Ashgrove Care Home is calculated as follows: ( (167 Excellents x 5) + (92 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 266 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Lourdes Pascua

Job Title: Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her career history, Lourdes said:


“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”


Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:


“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”


When asked what she enjoys most about her role, Lourdes remarked:


“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”


Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.