Ashwood Care Centre

1a Derwent Drive, Hayes UB4 8DR
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9.8 86 Reviews
  • Ashwood Care Centre, Hayes
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Care Provided by Ashwood Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Roxana Brinza (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site Parking.


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Ashwood Care Centre Reviews (86)

Total of 86, showing 1-20
9.8

Ashwood Care Centre has a Review Score of 9.8 (9.796) out of 10, based on 24 reviews in the last 2 years. Over all time Ashwood Care Centre has 86 reviews.

Overall Experience

  • 64
  • 20
  • 2
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Date Published

86
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62

Review from V M (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the admission of my mother, what was so noticeable and reassuring was how attentive and welcoming the management and staff were. The nurses and caring staff are both knowledgeable and empathetic and have been very supportive in the care of my mother and have at times exceeded my expectations.

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Review from J N (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Ashwood in July 2021 after my father died suddenly. She was very confused and difficult for the staff to cope with but they did a wonderful job with patience and kindness. I am so grateful to all the staff who do a great job with all the residents.

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Review from Karen J (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had very good treatment, she is always clean, her room is clean and smells fresh. The food is beautifully prepared and looks very healthy and wholesome. The staff are always aware if anything needs attention and medical needs are always met. The staff are all very kind, pleasant and friendly,
nothing is too much trouble for them.

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Review from J D (Sister of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first began looking for a care home for my sister. I was disappointed with a number of homes. They seemed to be very cramped for space in both rooms and recreational areas. Both are good at Ashwood Care Centre. The staff at Ashwood are also very pleasant, always smiling and most helpful.

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Review from Tony B (Nephew of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought I would give an update on my experience at Ashwood Care Centre As I visit my Aunt every day she has been a resident here for nearly a year now. They have made her happy and comfortable and my expectations have been exceeded in all levels of kindness by the staff at Ashwood. I have often joked
with staff. I'm looking forward to being looked after. Let me know when there is availability for me here. Keep up your amazing work Ashwood.

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Review from A B (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashwood Care Centre for approximately six years. The staff are friendly and continue to make my mother comfortable and are available to answer any questions I have in relation to my mother's care. A massive thank you.

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Review from Ann L (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Ashwood Care Centre since February 2022. We as a family are very grateful that Mum is in such a wonderful, caring environment. All the staff are so helpful and friendly and nothing is ever too much trouble for them, which shows in the level of care and compassion she receives.
The good levels of communication regarding Mum's care I receive put me at ease. The manager and every member of staff clearly have Mum's best interests at heart at all times and everyone goes above and beyond for all of the residents. The home is continuously being cleaned and is spotless, and the meals are of a very high quality. I have sometimes visited when morning activities have taken place and it is wonderful to see Mum and the residents having fun whilst playing games, chatting and having a cuppa. All in all, we cannot thank all the staff enough for all that they do and would recommend Ashwood unreservedly.

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Review from Angela W (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over 3 years. I have to say I am really happy with the service she has received. I can see my mum is being looked after well. She is clean, eats well, looks healthy and seems very happy. Obviously, her illness has gone downhill but she is happy and that's what's important
to our family. The care she receives is excellent. The cares treat her with the respect she deserves and look after her very very well. I know it is a very difficult job looking after someone with Alzheimer's - you really have to be someone special to do this job.
The carers at Ashwood do an amazing job! And we thank them very much!

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Review from J P (Friend of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Ashwood Care Home. I have visited a neighbour/friend over the last two months. The care assistants are consistently attentive and very good, very pleasant and friendly. The home has very good cleaning staff which makes the home pleasant to visit. I have attended meal times and
these are very good and the dining room is very pleasant. I have had contact with the management who are obviously excellent because... a well-run business... 'comes from the top'. Well done everyone. I see on my visits that you are always very much on task. All staff appear to be happy to be at work. Creating a really nice atmosphere. Bravo Ashwood 10/10 from me... and I've seen quite a few care homes.

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Review from Elizabeth S (Granddaughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t be happier with the level of care and compassion my nan receives at this home, every single staff member goes above and beyond for not only her, but us all as a family. Nothing is ever too much trouble and they love helping us create memories with not only my nan but all of the residents
there.

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Review from Deborah K (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved to the care home in October 2023, we really never wanted to have to put him in a home. He has Parkinson's disease, his condition quickly deteriorated, even with three carer visits a day at home his medication was often missed or late, he also had several falls. When we had to leave him
to work we spent all day worrying if he was ok. He has quickly settled in and we really didn't need to worry. The home has a lovely atmosphere, all the staff speak to our dad with warmth and respect, he is so well cared for. The professional, knowledgeable staff make a terrible situation with his health condition more bearable. He is safe, happy and very well cared for by amazing staff.

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Review from Margaret M (Wife of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a reluctance to admit my husband needed full-time care as his dementia took more of him away into his own world. I was comforted to see him smile when he was welcomed to Ashwood Care Centre. He very quickly settled in and family and I feel he was contented. I appreciate the patience carers have
when feeding him, the carers are very kind. Cleaning staff are always present when I visit, doing their constant job, we share a smile, they are part of the team. The manager is very efficient and available to give me updates. Thank you Ashwood for providing care and kindness to my husband.

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Review from Mark B (Nephew of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had a 3-4 week stay in Ashwood Care Centre recently and the experience with this was exceptional. All staff were amazing kind and caring. Very helpful in all aspects of daily care and the communication was super.

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Review from Kirsty C (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home.
My mum is very happy.
Very kind and caring staff.
Lovely food.
Very, very clean.
My mum is always very well looked after.
Very well organised by management.

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Review from R S (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from NHS to Ashwood Care Centre, available at the time, she has been there since June this year and now had an option to move her wherever we wanted, but by the grace of God she is landed in one of the best care homes you could get, I have been looking for care home near my
residence but trust me decided her to leave her there, she is so well looked after, I will call it home away from home. We have no worries if we are not able to see her for some time, her every need is looked after, she is well entertained and the staff is on the top of her hygiene needs all the time, staff is always smiling and conversing with Mum and the guest, it's amazing, staff is so helpful and with a smile always. I also must say the manager went above and beyond to help us and put us at ease, as this all was so new for us she went to the extent to help us with the process and never rushed, even contacted authorities on our behalf. We never felt walking into a care home, it's home.

Reply from Harry Inglis, RM at Ashwood Care Centre

Wow, what a response and such positivity and appreciation. This is really kind of you and so appreciated. On behalf of the team thank you to you and family for taking the time.


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Review from Sarah N (Daughter of Resident) published on 20 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a fall at the beginning of July ‘23, cracking his head & had bleeds on the brain. After two long stays in the hospital, he is now in Ashwood Care Centre.
He is being well looked after & gets good food, the carers help him. The staff are all very friendly & welcoming. I feel I can rest easy
knowing they’re looking after him.
Keep up the great work! Thank you for all you do.

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Review from Sandra H (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had full support with my mother in transferring her from hospital into Ashwood Care Centre - following her very distressing summer of deteriorating health. The home manager and two senior nurses in particular have been such a delight to talk to in explaining about my mother settling in and the
positive progress she has made. Everyone is one large family and so efficient. The regular staff have been so welcoming and approachable. I enjoy being greeted by the two administrative staff's nice smiles. Overall, Ashwood is a place where loved ones are cared for, that’s what families want to see and certainly get. Looking forward to the Christmas party!

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Review from Caroline C (Niece of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Ashwood Care Centre for for over 5 years - and her care is exemplary. She is 90 and has dementia and told me yesterday that “they take very good care of me”. The manager is outstanding - she personally knows the residents and helps them directly when needed. She and the care home
staff also do an incredible job of looking after my Aunt’s elderly friend who visits daily and they go above and beyond by taking care of her mentally, with respect, enabling her to have lunch with my aunt each day and even inviting her to stay for Christmas. Finally, the head nurse who’s been there for years is exceptionally kind and efficient and also phones me when needed to update on my Aunt's care. I couldn’t recommend Ashwood Care Centre more.

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Review from Stacey R (Granddaughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and always inform me of everything that's happening with my nan.
They make me feel at home, more so, they make my nan feel at home and nothing seems to be too much trouble. When I ask questions they spend time to explain in ways that I will understand.

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Review from Ray T (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mum suffered a stroke, she was given access to Ashwood Care Centre. The care she received and the friendliest staff, assisted my mum to a great level of recovery. My mum has been relocated to a care home better suited to her recovery now.
I would like to thank all the staff from every aspect
of the home, I wish you all the best for the future.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Ashwood Care Centre is calculated as follows: ( (222 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 275 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ashwood Care Centre

What types of Care is Ashwood Care Centre registered for?

Older Person Care, Dementia, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashwood Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ashwood Care Centre have?

There are 68 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ashwood Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashwood Care Centre to the centre of Hayes?

0.7 mile(s) as the crow flies, distance by road may be significantly further.