Review from Bobby D (Son of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience

My mother has been with Ashwood for three months. The nurses, care workers and management are excellent. Everyone maintains a professional, caring and sincere approach towards the residents. My mother was put at ease from the moment she arrived and as a family, we have continued to see her settle into

her new environment without any troubles. As this was the first time we've needed to seek a care placement, we were naturally very anxious, however, we feel fortunate to have found an excellent home with staff that take real pride in their jobs and always put the residents first. I've also found the communication and advice to be excellent, and we'd like to thank the team and management for all they do on a daily basis.

Reply from Harry Inglis, RM at Ashwood Care Centre

This review is exceptional and reflective of a really dedicated team. Thank you for your feedback which means so much to us all.

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Review from Vivien F (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

My mum moved to Ashwood at the beginning of February. The home has made her so welcome and nothing appears to be too much trouble. The staff are so friendly and kind, not just to her but to us as a family. The care she receives is excellent and the lovely staff are always kind and caring and they are

really committed to delivering the best care.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you Vivien for your kind feedback this is greatly appreciated.

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Review from Rosemary B (Friend of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience

I have always found the staff very pleasant and helpful and kind to my friend. Always ready to help her in any way. Her room and bedding are always very clean. You should be very proud of this home.

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Review from Terry S (Son of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience

Ashwood Care Centre has been looking after my mum for five months. The staff are very warm, friendly and caring, they do an amazing job. Nothing seems to be too much trouble and this is very reassuring. The home is well run and the management team is very responsive. In particular, the manager of the

home is very caring, knowledgeable and approachable. The rooms are comfortable and homely. There are currently some upgrades and redecoration works in progress which will make it even better. From my experience, I have no hesitation in recommending this care home.

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Review from Kim G (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

Excellent care home with very friendly and kind, caring staff and always very approachable. Our Mother is always treated with dignity and kindness. All her needs are fully catered for with great care and commitment. I would fully recommend this care home.

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Review from Lorraine M (Granddaughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience

My nan has been in Ashwood Care Centre, and I can honestly say they are all amazing! The manager is so caring and aware of her role and ensures that the family are always fully updated. The staff are kind, caring and considerate and nothing is too much. I would rate the care home extremely highly and

thank them all for everything - I have huge peace of mind that Nan is being well cared for.

Reply from Harry Inglis, RM at Ashwood Care Centre

Hi Lorraine, thank you for taking the time to feedback. The manager leads the team by example, and we strive to provide the best possible care to all.
Many thanks.

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Review from Emma S (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience

My mum moved into Ashwood Care Centre earlier this year and has settled in fairly well. The staff have been very attentive, caring and supportive providing the care that she needs, physically, emotionally and dietary. Ashwood feels like a family, and all visitors have been made to feel welcome.

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Review from Brenda P (Wife of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my husband is getting. Nothing is too much trouble for any of the staff. I have had no problems since my husband came into this care home.

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Review from Nicola D (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience

We would like to thank the manager and the amazing team who looked after Mum so well and always welcomed all the family. The caring team on the Dementia floor made Mum feel very comfortable and made her smile. Thank you.

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Review from Julie B (Daughter of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience

I cannot emphasise enough how amazing all the staff are at Ashwood Care Centre. They made mum and us as a family feel so welcome. Nothing is ever too much trouble. They kept me informed with everything that was going on. Such a friendly approachable team. I would recommend this care home 100%. Thank

you all once again for your support.

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Review from A K (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

Since my mother has been in Ashwood Care Centre she has never been so happy and content. She never wanted to leave her home, I think it's the best option. We can see she is well looked after and all the nurses look after her very well as we all can see. Thanks (everyone).

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you for your kind review and comments - these go a long way in showing appreciation to the team who do all they can for your Mum.

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Review from Murid N (Son of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience

All the people who are working here are friendly, and kind. I am happy with the way my father gets help here.

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Review from Deirdre M (Daughter of Resident) published on 11 June 2022
Submitted via Postal Card • Report

Overall Experience

I am happy with the care being provided for my mum. I now have reassurance and peace of mind knowing that Mum is getting 24-hour care and has a good team of people around her. All the staff I have encountered, including the manager, have been approachable, friendly and helpful in answering any questions

I have about Mum. If needed they call me. Mum seems settled here at Ashwood and I know that I'm welcome to see her any time. Thank you.

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Review from Michael C (Son of Resident) published on 2 June 2022
Submitted via Postal Card • Report

Overall Experience

Since Mum came in around 4 weeks ago, she has brightened up. The staff are all very nice and couldn't do enough for her.

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Review from Margaret L (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

My 98-year-old father was transferred to Ashwood Care Centre on Friday the 4th of March from the hospital. He was bedridden, with no short-term memory, and very fearful and anxious following a five-week stay in hospital after a mild stroke and treatment for Covid-19. Although he is still bedridden,

his anxiety and fear have lessened considerably and I would say he seems happy and settled. This, I believe, is due to the loving care, attention, kindness, and interaction of the staff that they show and give him, and their perception of his needs. I have nothing but the highest praise.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you for your review and compliments Margaret. The team do a fantastic job with the utmost dignity and respect to all of our residents.

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Review from Clive M (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

My mother is a resident on the first floor of Ashwood Care Centre and yesterday 13th April 2022 it was her 90th birthday. I wanted to make it a special day. When I arrived along with other members of the family I was amazed at the great work the staff had done in decorating her room with banners etc.

Throughout the rest of the day, all members of staff at various times would pop in and wish my mum a happy birthday then at about 3 o'clock in the afternoon they arrived with a lovely cake which they had made and sang happy birthday, which I found very moving. Overall I found the whole day a great experience and want to thank all staff for all their great work throughout the day. My mum has been in the centre for nearly a year now, bedridden, and all members of staff have been so kind and helpful towards her. I am so impressed with the care and dedication towards my mother at Ashwood. Once again many thanks to all for such a great day.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you Clive - it's what we do at Ashwood. Many happy returns for Mum and congratulations.

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Review from Marilyn B (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

Can't fault the manager and the nursery staff at Ashwood. They were very helpful at a very difficult time and did their utmost to settle Mum in. Mum's room is nicely decorated, and this helps because Mum is used to a homely environment. Mum has done really well since moving in, and I believed this is

due to the care and attention given to her.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you, Marilyn, for the kind review. We do our best and appreciate the feedback.

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Review from Lorraine M (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience

Since moving Mum to Ashwood she has been so happy. She has made a lot of new friends. Mum tells me every day how lovely the staff are and I can see that for myself. Nothing is too much trouble. I really am so relieved to have Mum at Ashwood and can't thank you enough. You really are angels.

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Review from Jill D (Daughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience

If I could give 6 stars I would. The care my mother received in the 11 years was outstanding. The care and professionalism were superb. Mum was extremely happy in Ashwood, and as a family, we couldn't have been more satisfied. Many thanks.

Reply from Harry Inglis, RM at Ashwood Care Centre

Jill - thank you for your really kind words. 11 years has to be one of our longest residents. Best wishes to you and family.

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Review from Sue B (Daughter of Resident) published on 19 February 2022
Submitted via Postal Card • Report

Overall Experience

From the moment we contacted Ashwood for some initial information until the moment mum died, the staff, manager, and admin staff have been friendly, supportive, and highly professional. They got to know mum very quickly and did everything they could to make her comfortable and as happy as possible.

They all included us, the family too, making us feel welcome and informed. All this in another wave of covid which they took seriously and adapted to seemingly every week as it changed. We cannot thank them enough for mum's care in the last stage of her life.

Reply from Harry Inglis, RM at Ashwood Care Centre

Sue - thank you for your review and detailed feedback. We strive to be a home from home! It is feedback like yours that reaffirms the team's commitment to providing the best possible experience to our residents and families.

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