Review from J S (Friend of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

I have found the staff and management to be very kind and caring and helpful. I would be more than happy to become a resident there myself should the need ever arise.

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Review from Donna B (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience

If I am honest I think Ashwood needs a coat of paint, it needs updating, it looks old and tired. But..it is extremely clean and the staff are amazing, kind, caring and helpful. Nothing is too much trouble, my mum loved it there. They included her in many activities, she had lots of friends in the care

staff. I was very happy to leave her at Ashwood and she was very happy to be there.

Reply from Harry Inglis, RM at Ashwood Care Centre

Hi Donna - we agree with you and our new decorator has started and is out with the rollers! Thank you for the positivity and feedback.

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Review from Barbara M (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

My mum came here and she's very happy. The staff are lovely. Really pleased.

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Review from Mark H (Son of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience

Helpful, considerate and kind - behaviours you want to see when you entrust your loved ones to a nursing home. Ashwood Care Centre displays all of these and I would highly recommend this centre to anyone.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you, Mark - Ashwood thrives on peoples positive feedback.

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Review from M S (Daughter of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience

My mum is on the first floor. Cannot thank the wonderful staff enough for the love and care they show her. She has put weight on and is looking so healthy. And I am always kept up to date about mum.

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Review from Colin A (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience

Me and my sister are very happy with the care and well-being of our mother since she has been in Ashwood, the nursing staff and care staff are friendly and helpful. We both feel at ease with Mum being in Ashwood.

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Review from Samir K (Son of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience

My dad was in Ashwood Care Centre for 2 years. At first, when I looked at the reviews, I was in two minds about what to do. But I can say it was one of the best decisions we have made. The care home really looked after dad and he loved staying there. All the staff were so friendly and polite, they consider

us as their family. If anything happened to dad we would get a call straight away.

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Review from Maria B (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 3 years and has always been treated well. Mum can be very challenging, but the staff deal with this amazingly. The staff also treat me as one of the family and I am updated all the time. I visit every day and I am welcomed.

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Review from P F (Son of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always pleasant, helpful, and welcoming. Mum is very happy and always praises her carers which is a great relief to me and my sister.

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Review from D W (Son of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

Excellent service provided for our mother over the last 9 years. Staff caring and professional.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you for your feedback. 9 years is a long time in a service and I am proud that your sentiments express the work staff do to support and care for mum.

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Review from Amanda S (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

It was an unexpected placement for my mother who I cared for at my home. I arrived in a distressed state, late at the door of the care home after hours as my mother was to be placed at Ashwood to be greeted by one of the managers who was a godsend to me at that time. The rest of the staff have been

the same since to help me and my mother. Any questions I have or concerns have been dealt with swiftly. The staff are lovely to me and Mum. I visit every day.

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Review from I J (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother was at Ashwood - under NHS funding - our first experience with a nursing home. Ashwood has surpassed all expectations, over and above. Every single member of staff needs to receive a medal for the work they do. Our 90-year-old mother was cared for in an exceptional and human way.

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Review from Elizabeth O (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

My father, before he came in, was becoming very difficult to manage because of his frailty. He has improved vastly since being here. The constant care he receives means he is much more relaxed and he's become a much more healthy person, even gaining weight. He is no longer distressed and it is of great

comfort to our family knowing his medical needs are met. I could not imagine him getting the same care anywhere else.

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Review from Julie W (Daughter of Resident) published on 23 July 2021
Submitted via Website • Report

Overall Experience

Got an appointment to see my mum and was great to see her looking so well and happy. Mum has been a resident for nearly 6 years and is so well looked after. The staff are fabulous and do a great job. They seem to have a lot of fun times!

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Review from Clive B (Husband of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience

Thank you for all the care, love, and kindness you have and are giving my wife. With the aid of the activity team, I have been able, via the computer and Skype, to see my wife singing and laughing which shows how contented she is. Also, the manager always has a welcome smile when we arrive even though

it has been such a difficult year. My very best wishes to all.

Reply from Harry Inglis, R M at Ashwood Care Centre

Clive - thank you for taking the time to review us and for your kind words. Take care.

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Review from E S (Niece of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience

My aunt was a resident from September 2019 to her death in March 2021. The staff were always caring and supportive during a very challenging time through the pandemic supporting access via Skype and keeping us informed throughout. In her last days, my aunt was well cared for, and we were able to say

goodbye.

Reply from Harry Inglis, R M at Ashwood Care Centre

Thank you for your kind comments. The staff have done their utmost over the past year and it is very pleasant to hear this feedback.

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Review from M S (Nephew of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

My auntie was at the home from September 2019 to her passing in March 2020. During this period the staff were caring and thoughtful, given the difficult circumstances around Covid. In the end the staff kept me well informed and enabled myself and my wife to make a farewell visit. I and the rest of the

family are very pleased with the level of care given to my auntie and the family.

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Review from G K (Son of Resident) published on 24 December 2020
Submitted via Postal Card • Report

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I can't thank the team enough for looking after my Dad.

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Review from J F (Daughter of Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience

The staff were so kind and went to above and beyond to reassure me and my Mum that my Dad was in safe and well secure hands. Their kindness and patience were outstanding in every phone call. The Manager was extremely helpful and supportive and let me see my Dad through the window.

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Review from Kathy W (Sister of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care my brother receives. Staff and management very helpful, they all do a wonderful job, especially at this trying time.

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Ashwood Care Centre

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