Review from Jacqueline R (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

Very pleasant and easy to talk to and see. Very bubbly and very helpful to visitors and my mother.

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Review from M C (Sister of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

Generally very happy.

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Review from N M (Sister of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

My brother has been in this home for 18 months. I can only praise all the staff and management for their excellent care towards him. Thank you all.

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Review from C M (Friend of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

Staff were very kind, always available to speak to, either in person or via telephone. Thank you for providing a safe and caring environment for my friend.

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Review from N M (Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

We found the staff at the care home so caring and loving. They had an eye for detail and always ready with answers for our questions.

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Review from Anna K (Friend of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience

It took us a long time to get our elderly friend, who had dementia, into a care home but as soon as he entered Ashwood we knew it was the right place. The staff could not have been more helpful or approachable, and every time we visited in the 18 months that he was there he was smiling and happy and

well looked after. They were always welcoming and warm towards us, and he was clean and dressed smartly whenever we dropped in. It genuinely felt like a home environment, but a safe and secure one for vulnerable people. Thank you to all at Ashwood, for making his last months so comfortable and happy.

Reply from Harry Inglis, RM at Ashwood Care Centre

Anna, it is really pleasant to hear positive feedback. Experience with care homes isn't always easy, but its good to hear that the team have done their best.

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Review from Lesley D (Daughter of Resident) published on 13 April 2020
Submitted via Postal Card • Report

Overall Experience

The care and attention my Dad received here in his final months were outstanding. They were so attentive, caring, empathetic and became family. The staff genuinely cared for Dad as they showed again and again. I wish I had known about Ashwood when I needed a care home for my Mum. I would highly recommend.

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Review from V D (Brother-in-law of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience

Friendly caring staff. Nice and clean facilities. Easy to access and park.

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Review from N P (Granddaughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience

We visited our grandfather on his birthday. I was pleasantly surprised by how friendly and helpful the manager and office staff were! The HCAs/carers were equally helpful - they provided us with a butter knife to cut the cake with, took and printed photos for my grandfather's room wall - everything

with a friendly smile, without making us feel as though we were an inconvenience! Most grateful to the team!

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Review from Lesley C (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum came for a respite weekend. She was nervous about coming but was immediately put at ease. She thoroughly enjoyed her time here. We will definitely be using again as it gave me a well earned weekend with peace of mind that mum was well looked after.

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Review from A S (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

Extremely caring and professional staff, kind and understanding manager.
All the staff we met were as above. My father only spent 2 days at Ashwood before he passed but the lovely staff made it as peaceful and dignified as possible for which we are extremely grateful.

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Review from Leigh B (Son of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience

Ashwood is an excellent care home. All the staff give everything they can to ensure the residents have the utmost care and attention they need. The staff are led by a very experienced manager who always has time to listen to relatives opinions and comments. My mother has spent over four happy years

here. Well done to all the staff at Ashwood Care Centre.

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Review from H J (Cousin of Resident) published on 30 November 2018
Submitted via Website • Report

Overall Experience

This care home is a homely environment, the staff are always friendly, there are always lots of activities going on for the residence. My cousin is always well looked after. I love that they have fun days for friends and families so we can all be involved. Since it has been taken over, a lot has changed

and is changing for the better.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you - The manager and team are doing some fantastic work.

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Review from Karen F (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

Dad went into Ashwood in October, he was only there a week before he went into hospital. But the care he received was outstanding. not only do they care for the resident, they also look after their loved ones. Dad was looked after, warm, fed and given lots of help. He was happy and had a smile every

time we went to visit. The staff and management are outstanding, a great care centre.

Reply from Harry Inglis, RM at Ashwood Care Centre

Thank you Karen for your warm words.

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Review from Rajesh D (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

I visit my Mom every day and I am happy with the care and service of my Mom at Ashwood Care Home.

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Review from M D (Husband of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are very friendly and helpful. I enjoy their company.

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Review from Barbara P (Wife of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience

The care and kindness shown by the staff is excellent. We have certainly chosen the right home for my husband.

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Review from Bev H (Cousin of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience

My 2nd cousin has been here nearly 3 months and loves it. She looks so much happier, cleaner and healthier than when she lived with family and had carers 4 times a day.

This environment is so much more caring and nurturing for her.

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Review from Rajan P (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience

We are happy with the care and service given to my elderly dad.
The management are trying their best in keeping the care home well run.

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Review from K W (Niece of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience

Very caring to residents and to the relatives, giving hugs when needed as it can be difficult visiting a loved one.
The carers are very kind and always have time to listen and look after the residents.
Always very clean and the overall care is very high.

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Ashwood Care Centre

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