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Ashwood Care Centre has a Review Score of 9.8 (9.796) out of 10, based on 24 reviews in the last 2 years. Over all time Ashwood Care Centre has 86 reviews.
Review from Donna F (Daughter of Resident) published on 9 November 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Joanne D (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
The staff are very kind and caring. The manager is very approachable.
Reply from Harry Inglis, RM at Ashwood Care Centre
Thank you for your kind words.
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Review from D S (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Harry Inglis, RM at Ashwood Care Centre
Thanks Diane
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Review from Linda W (Private Carer of Resident) published on 13 August 2018
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Overall Experience
5.0 out of 5
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Review from Colin S (Son of Resident) published on 5 July 2018
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Overall Experience
5.0 out of 5
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Review from Lisa J (Cousin of Resident) published on 6 April 2018
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Overall Experience
4.0 out of 5
Since then the manager has worked relentlessly to improve the standard of care, activities and decor of the home. I attended my first meeting there last week and again it was reassuring to hear all the plans she has or is going to put in place in the very near future to turn this care home into an exceptional place for elderly relatives to stay, giving peace of mind that they are looked after well, their needs are met and they are allowed to live out the rest of their days safe and secure with excellent care.
I am looking forward to seeing these many changes and being able to participate with my cousin (94) to ensure his final days are as happy as they can be.
Well done to the manager and her team!
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The Review Score of 9.8 (9.796) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.796 for Ashwood Care Centre is calculated as follows: ( (222 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 275 Ratings = 4.796
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jul 2021
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