Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
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9.5 133 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!

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Care Provided by Ashbrook Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kulvinder Kaur (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Ashbrook Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,700
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ashbrook Nursing Home Reviews (133)

Total of 133, showing 1-20
9.5

Ashbrook Nursing Home has a Review Score of 9.5 (9.504) out of 10, based on 55 reviews in the last 2 years. Over all time Ashbrook Nursing Home has 133 reviews.

Overall Experience

  • 72
  • 52
  • 4
  • 1
  • 4

Date Published

133
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78

Review from Linda W (Daughter of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here and very well looked after. Very good activities for all residents. All residents are included in activities and encouraged to take part. Very helpful friendly staff. A very happy home and everyone is well looked after. All residents treated with dignity. I am very pleased that
Mum is in this home & so happy.

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Review from Becky W (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy, he seems very happy with his care and food. When I've come into see dad the staff are always very welcoming and aminable if I have any questions. Dad's room is always clean + warm. If puts mine + mum's mind at rest. Thank you.

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Review from C P (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is quite a new resident and we are very pleased he is at Ashbrook. All the staff are extremely kind and caring and look after all their residents with kindness and respect. The home is kept extremely clean in all areas. My father is always smart and his clothes are always freshly laundered.
We are grateful to everyone at Ashbrook for taking such wonderful care of dad.

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Review from Marilyn M (Cousin of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming and happy environment. Kind & caring staff. Residents & rooms always lovely & clean.

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Review from John L (Husband of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff to be very attentive to residents and visitors. The food is very good & a large varied selection over the week. Soup, rolls & sandwiches in the evening follow a hot meal at midday. Activities cover a large range of special occasions, as well as daily personal encouragement for
residents. Today is a pre-valentines day sing a long with a bought in singer.

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Review from R P (Sister of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every one has always been polite and nice. Always found cheerful loves when I visit as she loves to sing. My sister loves dancing too. She remembers all the old songs without any difficulty.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Hi there, Thank you for your review. We are pleased to hear the positive experience with the home. We work tirelessly to ensure our residents and their families are welcomed in the warm and respectable atmosphere and it is encouraging to hear when our visitors give positive feedback. Please do contact the team in house should you require any assistance who will be happy to assist.


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Review from M R (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been very pleased with my dad's care. No problems at all.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Thank you so much for your review and kind words. We are pleased to hear about the positive experience you had with the care your father received. Please do reach out to our in-house team should you require any assistance.


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Review from J H (Son of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff within the home are both caring and supportive and put both my Fathers needs and other residents first.
Sometimes I feel the staff could do with some extra hands to assist with their duties and for the extra care needed.
Special mention to the activities coordinator who does an excellent
job of entertainment and her focus and interaction with the residents and my Dad is first class.
Also need to mention the staff nurse who oversees and keeps the wheels in motion and at a top level. Two other members of staff in particular are also superb and caring.

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Review from J H (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my Mum she seems to be happy and she is well looked after, she enjoys her meals and her room is always clean and tidy.

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Review from I A (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Ashbrook for four years now. She is now very settled and is well cared for by the care staff on the Ash Unit.
The home is very clean, the staff are friendly, the food served is always well-presented and you have a choice.
The activities for residents have improved in recent months
but these could be improved further with more regular daily activities to keep residents occupied.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Thank you for your review. It's great to hear that your mum is well cared for and settled at Ashbrook. It's also good to know the home is clean and the staff are friendly. It is also good to hear that the activities are improving in the home, we will continue working to enhance the daily activities for residents in the home.


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Review from T W (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that Mum is receiving, Mum has improved greatly with her eating and drinking.

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Review from Howard L (Son of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standard of care is good and we find staff most polite and obliging. However, Mum says she does not always get a regular cup of tea in the mid-morning break, especially at the weekends, or in the afternoon break. The dinners and the teas (unless I am around to speak to the staff) are not
always delivered hot enough (Mum doesn't like cool or cold meals and tea). Mum also says that when she arrived in October there were always staff around and some would pop in for a chat. Now the place seems quiet and almost deserted.

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Review from Elizabeth T (Sister of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well cared for and is settled and reasonably happy. She has dementia and is unable to answer questions etc She enjoys activities although participation is very limited due to her condition. The staff are supportive and welcoming.

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Review from Michaela C (Granddaughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has only been at Ashbrook Nursing Home for a month but the service and carers have been brilliant. The place is like home from home and I really feel like the carers care and that it's not just a job. The communication has been outstanding and we as a family, have been really pleased with
everything so far.

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Review from J H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always excellently clean, the staff at every level are friendly and caring to residents and family members. They keep family members informed of any problems promptly and the care given is the best.

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Review from M J (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff work hard.
Entertainment is really good for residents.
Overall Management is approachable.
Food could be better instead of sandwiches a hot meal in the evenings.
Maintenance could be better on squeaky doors and broken beds.

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Review from John H (Husband of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main thing is that the staff are excellent, so caring and nothing is too much trouble. This home is always kept immaculately clean which is extremely important.

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Review from Sandra I (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There were issues on several occasions over a number of months where staff were leaving Dad alone in his room with his buzzer out of reach. I had to complain about this a couple of times before remedial action was taken. Thankfully there have been no further problems of this kind in recent weeks.

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Review from J A (Friend of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are cared for with love.
I am very pleased with the care my dear friend is receiving at Ashbrook Nursing Home. All the staff and carers are friendly, helpful and treat the residents with respect and love. The resident's rooms are very clean and the residents are well cared for and I know
that my friend is kept safe for which I am grateful.

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Review from Abida K (Friend of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend in the care home. He is well looked after. Whenever he has appointments I'm always informed. Lots of activities in the care home and my friend enjoys it. The food is great, no problem at all. My friend is always neat and tidy. The carers are friendly. The care home is clean. I'm quite
happy with the care home that my friend is in. Thank you!

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.504 for Ashbrook Nursing Home is calculated as follows: ( (371 Excellents x 5) + (234 Goods x 4) + (39 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 647 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ashbrook Nursing Home

What types of Care is Ashbrook Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashbrook Nursing Home provide?

Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Ashbrook Nursing Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Ashbrook Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashbrook Nursing Home to the centre of Romford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.