Review from Teri W (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience

The day-to-day care my mother receives from the carers is excellent. My mum is very settled and seems happy. The entertainment team works tirelessly to help stimulate the patients and create a happy fun environment for them.
They serve a variety of food which always looks lovely and you cannot fault

the cleanliness of the resident's rooms and communal areas.
On a negative side, many of Mum's clothing items have gone missing, even though everything she has is clearly labelled. We have reported this, but unfortunately, none of the items have been found. Perhaps a new laundry system should be put into place, as many other family members of other residents have experienced the same issue.
On the whole, all staff are friendly and helpful and we have peace of mind that Mum is being taken care of by a dedicated team of people. Thank you!

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Review from Martin B (Son of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience

The staff are always polite and professional. Any incidents, however minor are always reported to me. Thoroughly satisfied with this care home.

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Review from F M (Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience

This is about a specific nurse. Beach Ward - In my 20 years of experience as a registered general nurse, registered midwife and staff representative, I find this nurse to be outstanding. She can multitask the needs of residents, I'm sure several at least with complex needs. It is refreshing to see a

nursing home where I don't have to repeat the same thing for months before it gets addressed. Furthermore, she would rightly advise you in your care and truly cares for residents in a time when staff shortage and morale are very low. She's the backbone and a precious asset.

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Review from Mary S (Sister-in-law of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience

On visiting my sister-in-law for the first time at the Ashbrook Nursing Home. I got the distinct impression of a wonderful family, home atmosphere. Patients and staff alike looked happy and contented. I was shown my sister-in-law's room (by her husband) it was clean, comfortable and had a relaxing atmosphere.

The staff were doing jigsaw puzzles, chatting and walking with some residents.

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Review from J H (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience

When I visit my Mum she always seems to be happy, clean, and tidy and she gets nice meals and good entertainment. She has a nice room which is always clean and tidy and the carers are very friendly and helpful.

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Review from S C (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience

My Dad is getting well looked after and the staff are nice. He is fed well.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Thank you for taking the time to share your experience! We are pleased to hear you are satisfied with the care provided to your father. Your feedback is important to us, and it helps us continue improving.

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Review from S S (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been at Ashbrook for approximately 1 year, she loves the staff and has settled well. Unfortunately, we are moving so have found a home nearer to where we are going. If Mum doesn't settle we will certainly be asking to come back to Ashbrook.

Reply from Amit Patel, Business Manager at Ashbrook Nursing Home

Thank you for your valuable feedback. We are pleased to hear that you are satisfied with the care provided by our staff. We wish the very best to your mother and you in settling into a new environment, we will be more than happy to receive your mother back in our care should the situation arise.

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Review from Geraldine L (Sister of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience

My brother received the very best care during his time at the nursing home. He was the happiest he had been for a long time. The staff went above and beyond to encourage him to eat and make him comfortable.
Knowing that he was safe and cared for made a huge difference to the family so we thank you

all from the bottom of our hearts.

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Review from J L (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience

Mum was only at Ashbrook Nursing Home for a month, but during this period, she was very happy and settled. From the beginning, the staff treated her with dignity and respect. The staff were all friendly, and always made us feel very welcome and part of the family. When we had any concerns, they were

dealt with immediately; especially by the manager. On one occasion, mentioned that Mum's nails needed cutting. The next day, I saw they'd been manicured.
During her stay, she had a few falls. Whenever this happened, we were notified immediately. On these occasions, we had conversations about what could be done to prevent this. This resulted in a new bed being provided to further minimise the risk. Another point is that the home respected all faiths. We are Jewish, and Mum wanted to light candles on our Sabbath. The home obliged by providing battery candles and a laminated sheet for the carers to use with Mum if she needed prompting. My family and I would like to thank all the staff for their dedication and professionalism whilst caring for Mum. We have no hesitation in recommending Ashbrook Nursing Home.

Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your lovely comments. It was our pleasure caring for your mother in her last weeks of life.

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Review from Carol B (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience

Dad went into the nursing home as he was very poorly with Parkinson’s and Dementia. From the moment he arrived, he was treated with care and respect. He had 1-2-1 care, and his carers were so friendly to us all. The home provided loads of activities, and they included Dad as best as they could. Sadly

Dad passed away on the 3rd March, but the few weeks he spent at Ashbrook Nursing Home gave us the peace of mind that we needed, knowing that he was being well looked after. Thank you all so much for all you did for Dad and us as a family

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Review from Rubinder F (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience

The senior staff and care workers helped my mum from being bedbound to walking with a Zimmer frame. My mum felt loved, cared for and part of a community. The care home manager and senior nurse helped with my mum's medical needs in an empathetic way and provided genuine support.

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Review from J F (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience

Staff are always very friendly and helpful and easy to discuss any issues that may arise. The home is kept very clean and tidy.

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Review from Elizabeth W (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience

Ashbrook were amazing with my dad. No job was too big or too small. All staff are so kind and caring. My dad's final weeks were the best they could have been. We can't thank Ashbrook Nursing Home enough. One staff member in particular at the front desk is an amazing, kind and caring lady too. We will

never forget any of you. Thank you.

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Review from J W (Wife of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience

With great trepidation from all of the family, my husband was taken into Ashbrook Nursing Home in January 2023. During this time he went through various changes in his behaviour which was very upsetting for all concerned. Throughout one of this the staff continuously tried to help him. Fortunately,

the last two months of his life he became calmer which made our life so much easier for the end. All our thanks to our family from the home from my husband's family and me.

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Review from Clair H (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience

Mum is comfortable and looked after.
No concerns.
New glasses missing.

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Review from Victoria L (Daughter-in-law of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience

All the staff on the cedar unit are the best. From the moment we had a look around until the day we came to thank them for all their care and support in caring for my father-in-law. Nothing has been too much for them. We cannot thank them enough, from the reception staff, nursing/carers, kitchen staff,

and cleaners; each and every one of you touched us, and we will never forget you all. Thank you for helping us when we were at rock bottom. I would highly recommend this nursing home. Thank you all again; we will never forget you.

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Review from Christine G (Wife of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

My husband came to the home from the hospital and was very unsettled. Staff are kind and patient, and he became much calmer. Carers are smiley and friendly and also look after the visitors. The staff are good, and some are exemplary. I appreciate the effort put in to keep residents as active and involved

as individually possible. Much of the well-being is generated by the excellent lady in charge of the unit my husband is in.

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Review from R S (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience

The staff all are very helpful and kind. The rooms are clean and tidy. The food is prepared well. There are many activities always going on. The location is easy to get to.

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Review from Ellis S (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience

My dad's care is very good.
Caring staff.
Good communication with me.
They meet my dad's medical needs.

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Review from P M (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience

Care and attention to Mum is first class, although I wish Mum's eyes were checked out. I have mentioned this on many occasions to no avail. Whenever I have a problem it's sorted out very quickly (apart from mum's eyes).

Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your lovely review. Our opticians visit every six months only. If you wish for us to arrange a visit with the local optician please can you let the nurses know.

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Ashbrook Nursing Home

Care Provided by Ashbrook Nursing Home

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Funding & Fees Guide for Ashbrook Nursing Home

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