Review from Susan F (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with the care my mum is getting. I can say the staff are marvellous - I appreciate it is not and easy job. Food is amazing, everyone is catered for their needs. Lots of good ideas for keeping the residents doing activities.
Well done Ashbrook.

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Review from Joseph D (Son of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience

Clean premises, polite and helpful staff.
Flexible where possible.

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Review from Nicola F (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience

Our mum has been in Ashbrook Nursing Home since June 2023 and we are happy with the cursor you received. Staff are courteous and caring, they attend to her needs. They are accommodating and will offer us chairs, tea, coffee etc. If we have any issues we speak to the nurse and she immediately steps in

to resolve the issue medical or otherwise, also keeping us updated about Mum's health. Mum is happy and that is mostly down to the care she receives.

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Review from Mary M (Friend of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

Very good atmosphere.
Staff friendly and helpful.
Very clean.
Patients attended to swiftly.
Very good.

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Review from D R (Niece of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience

Extremely satisfied. The only problem we have is the loss of washing and missing items. We have asked for his own washing basket (in which he now has). We do all his washing by taking this home. Hopefully, we have now reached an agreement, nothing is to leave his room.
We are very pleased with how

my uncle is looked after.

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Review from W I (Resident) assisted by family/friend published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and helpful. There is plenty to eat and drink, though food quality can be variable, with some meals more appetising than others.
The laundry system needs and overhaul - they are often marked up by staff with the resident's room number (instead of their name) but still go AWOL.

I often wear clothing to the wrong room and items of my clothing are often missing- presumably in someone else's room!

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Review from John H (Sister of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience

Staff have an excellent rapport with residents. Activities this morning was playing with balloons and a good time was had by all residents and staff.
A genuine relationship has been formed between residents and staff.

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Review from Deborah S (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience

My mother receives excellent care and safeguarding. There's regular, shared information and we feel included in all Mum's care needs and decision-making. There's a strong partnership between us and the nursing home.
Mum is treated with dignity and staff use compassionate language when speaking to Mum.

As a family, we also feel included and respected. Well done Ashbrook Nursing Home. Food is excellent too.

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Review from Harminder S (Brother of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience

Ashbrook Nursing Home is a nice, well-managed care home. All the staff are friendly, professional and caring people. General experience is very good, always managed to sort out issues whenever any occurred.
Criticism, been visiting for a few months to see my sister and experienced a faulty lift which

has not been rectified. It keeps saying overload and the last person should leave when I am the only user. Chairs for visitors in rooms are scarce, managed to find one but it would be nice to have one in the rooms.

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Review from Claire H (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience

Staff are lovely and caring. Mum has settled in and thriving. I feel confident in her care and commitment of the staff. Updated on social media with pictures is a nice touch.
The only downside, mixing clothing with other residents occasionally. Must label everything!

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Review from Marion E (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience

This is the third care home Mum has been in and the best by miles. Staff are helpful and caring. Food is excellent and there is always something going on to amuse the patients.

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Review from Linda S (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

The care of my mum is very good. All staff are very attentive. All my mum's needs are given to a high standard.

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Review from G G (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

He always seems happy to be here. He likes joking with the staff and enjoys the food.

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Review from Lissa C (Niece of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience

Ashbrook Nursing Home was clean, professional and knowledgeable. I found the staff very helpful and friendly. All staff that I spoke to were kind and informative, especially when my uncle passed away and helped to make it a non-stressful experience. Many thanks to the team for allowing him to pass with

dignity.

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Review from S D (Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience

After a stay in hospital, I had a pleasant stay in the Ashbrook Nursing Home. The staff looked after, a very well and I was able to regain my strength and am now looking forward to returning home to my own home.

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Review from Sue J (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

My Mum passed away last week. I am so so grateful to Sister and her staff on Cedar Unit. My Mum was well looked after. Always looked neat and tidy and happy, despite her dementia. All nurses and carers were friendly, caring and considerate. Mum only went to the care home in November and we were reluctant

to put her in as you hear terrible stories of care homes. My brothers had done an amazing job of looking after her before that but it became too much for them. If we had known how good Ashbrook was going to be we would have been happy for her to go in earlier. I cannot thank the staff enough for all that you did to make my Mum's last days comfortable and all the support you gave to me and my family.

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Review from Justin C (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience

Absolutely brilliant home for my father. The staff are amazing and so are the many activities that are offered. He is prone to getting UTIs and we have had to report that he has been unwell on three separate occasions, instead of his 1:1 carer noticing this. We have asked the duty nurse that a litmus

test on his urine is done weekly to find if any infections have been found so that treatment can be given before the infection gets too bad. Communication from Ashbrooks can be improved (ie: changes to medication). We would like to have regular carers who know my father to provide 1:1 care, rather than new staff or bank staff. Overall we are very happy with the care given to him and the support given to us, his family. Thank you for everything you do at Ashbrooks.

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Review from Richard C (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

My mum has just come to Ashbrook this week and everyone here has been so kind, respectful, it has restored our faith in human nature. God bless everyone at Ashbrook.

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Review from H S (Friend of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

All facilities are good.

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Review from A W (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Always nice, polite staff. Mum is happy here and enjoys doing the activities here.

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Ashbrook Nursing Home

Care Provided by Ashbrook Nursing Home

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Funding & Fees Guide for Ashbrook Nursing Home

Facilities