Ashbrook Nursing Home has a Review Score of 9.5 (9.504) out of 10, based on 55 reviews in the last 2 years. Over all time Ashbrook Nursing Home has 133 reviews.
Review from J W (Granddaughter of Resident) published on 3 January 2023
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Overall Experience
4.0 out of 5
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Review from B C (Wife of Resident) published on 3 January 2023
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Overall Experience
5.0 out of 5
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Review from S G (Resident) published on 5 October 2022
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Overall Experience
5.0 out of 5
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Review from T A (Brother of Resident) published on 14 September 2022
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Overall Experience
4.0 out of 5
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Review from Helen H (Wife of Resident) published on 14 September 2022
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Overall Experience
5.0 out of 5
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Review from L P (Relative of Resident) published on 14 September 2022
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Overall Experience
5.0 out of 5
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Review from E F (Daughter of Resident) published on 14 September 2022
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Overall Experience
5.0 out of 5
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Review from P M (Daughter of Resident) published on 6 September 2022
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Overall Experience
3.0 out of 5
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Review from Abi T (Daughter of Resident) published on 6 September 2022
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Overall Experience
4.0 out of 5
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Review from C D (Daughter of Resident) published on 6 September 2022
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Overall Experience
5.0 out of 5
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Review from Ednah Z (Daughter of Resident) published on 6 September 2022
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Overall Experience
5.0 out of 5
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Review from M G (Son of Resident) published on 6 September 2022
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Overall Experience
4.0 out of 5
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Review from Barbara H (Sister of Resident) published on 1 September 2022
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Overall Experience
5.0 out of 5
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Review from Holly A (Granddaughter of Resident) published on 31 August 2022
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Overall Experience
4.0 out of 5
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Review from Wendy B (Daughter of Resident) published on 31 August 2022
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Overall Experience
5.0 out of 5
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Review from C T (Wife of Resident) published on 31 August 2022
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Overall Experience
4.0 out of 5
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Review from K K (Sister of Resident) published on 31 August 2022
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Overall Experience
5.0 out of 5
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Review from J M (Friend of Resident) published on 31 August 2022
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Overall Experience
4.0 out of 5
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Review from David M (Son of Resident) published on 31 August 2022
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Overall Experience
4.0 out of 5
Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home
Thank you for taking the time to review our care home.
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Review from Keith D (Husband of Resident) published on 30 August 2022
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Overall Experience
4.0 out of 5
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The Review Score of 9.5 (9.504) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 55 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.504 for Ashbrook Nursing Home is calculated as follows: ( (371 Excellents x 5) + (234 Goods x 4) + (39 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 647 Ratings = 4.504
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Sep 2023
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