Review from Steve D (Friend of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience

Food, room, and care - excellent.
Contact from outside to the required floor could be better - but with the new receptionist (very nice on the phone) this has improved.
A member of staff in particular on Cedar has been very informative as my friend is at end-of-life.

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Review from Carole B (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

My father was transferred to Ashbrook after a long stay in hospital. After initial concerns I spoke with management who took notice and acted immediately. This gave me more peace of mind and my father seemed more content. I have found staff on the Beech Unit to be kind, courteous, and compassionate.

A pleasant, friendly welcome helped me to accept the situation of my elderly father. Daily activities are entertaining and fun which is wonderful to see and greatly appreciated.

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Review from Woo N (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

Mum transferred here from hospital. The treatment she has sustained there is appalling, in the process of moving mum as soon as possible. Been reported to safeguarding.

Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your review and I am sorry that your experience was not a positive one. We work transparently with the safeguarding team and endeavour to learn from any omissions we make.

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Review from Jane S (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

Please do not let your loved one be discharged by the hospital to Ashbrook Nursing Home, Cedar Level 2 ward. Sadly for a non-dementia patient, this ward is totally inappropriate. A catalogue of errors, including giving the wrong medication have occurred in just 36 hours. Safeguarding was raised and

a CQC investigation is underway.
You have a voice! You need to be that voice for your loved one when they are in need.
Don't let the hospital tell you it has to be Ashbrook - we didn't realise that - look up NHS approved discharge homes and tell the hospital you prefer whichever one it is ..... discuss it with them, don't just accept. We didn't know and so regret the upset and stress our Mum has been through.
We're moving her ourselves, at our own cost, to somewhere which we hope is safe, secure, and above all caring of their residents.
Good luck, it's a minefield!

Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your review and I am sorry that your experience has not been good at Ashbrook. We welcome any investigation by CQC and the safeguarding team.
All families are welcome to view the home and meet our residents, staff and talk to other families.
We wish you and your mother all the best at the next placement.

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Review from L H (Daughter-in-law of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience

All staff have been attentive and my mother-in-law appears extremely content which has alleviated our worries. Always ready to answer questions/queries/concerns.

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Review from Barry H (Husband of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience

For the best part of 3 years, my wife was cared for at Ashbrook. In that time I am satisfied that she was very well cared for.

Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Thank you for your review and we are pleased that you were happy with the care given to your wife over the last three years.

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Review from Egle W (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience

Overall I am happy with the care home and staff who look after Mum. If there is an issue, it gets rectified. Cleaning staff are also very friendly to residents. Not so sure about laundry - clothes are washed at high temperatures, therefore shrinking. I have to buy clothes regularly.

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Review from M S (Son of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience

Sadly our Mum was only in residence for around 6 weeks after suffering a stroke in January. However, the staff we encountered were extremely caring and helpful. They really seemed to have her best interests at heart, as if she was one of their own family. They really tried their best to encourage Mum,

but she had sadly given up the fight.

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Review from Tracey S (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

Not a good home for your loved ones. In my opinion, they lack the skilled carers for critical care and the care plan put in place by the hospital for my father was not followed correctly. Unfortunately, my father died within 10 days following admission. He was left in his chair for 6 hours without being

position changed, visualised or continence needs not always met. There was no intervention from the SALT team as requested. Unit 2 is highly understaffed. On arriving the day he died, I found him unsupported in the bed and in a very unkempt state shivering in urine. I had to alert them to urgently tend to him. He died 4 hours later. They showed no empathy. We are all thoroughly disgusted and heartbroken. His death came 2 days before his 60th wedding anniversary. Do not allow this to happen to your family members.

Reply from Kulvinder Kaur, Ashbrook Nursing Home Manager at Ashbrook Nursing Home

Dear Tracey, I am sorry that you feel the service received by your father was not a positive experience for you all. We are more than happy for you to discuss any concerns in person with us and happy to learn from any omissions in our duty of care.

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Review from J J (Sister-in-law of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience

The staff at the care home are very caring. The receptionist is excellent at her job. It's a shame that covid happened and the residents had to endure being separated from their loved ones.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you so much for taking the time to post this positive review! We will share your kind words with everyone at Ashbrook Nursing Home.

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Review from Antony S (Son of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience

My experience of the home has been excellent. The staff are attentive and caring, always happy to be around to help and support my elderly father. During covid-19 times they have been very understanding and helpful to the family to enable access when possible. Very pleased with the home in every aspect.

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Review from L O (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the help that my mother is receiving.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review! I will share it with the team at Ashbrook Nursing Home.

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Review from Martin K (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience

My father was discharged from hospital and into Ashbrook on 4th November. He has been made to feel comfortable and has been allocated a pleasant room. All staff that I have encountered have been friendly, helpful, and professional. I have always been able to get answers to my questions and staff have

time to listen.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you so much for your wonderful comments about Ashbrook Nursing Home. Comments like these help many families choosing a care home for their loved ones.

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Review from B A (Husband of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience

When my wife was fast tracked to Ashbrook from the hospital we were told it would only for a few weeks before she died. Three years later that time came. I put it down to the care my wife received while at the home. I also appreciated the care I received from the staff when visiting my wife every day.

I would like to thank all the staff on Beech Floor.

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Review from C H (Cousin of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience

I have always found the staff very helpful and caring. My cousin was so ill when she was discharged from the hospital. Now she is in much better health, happy and contented, thanks to the staff than living on her own.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for your positive review of Ashbrook Nursing Home. Helping people to enjoy life is a big part of what we do!

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Review from Kim S (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience

My mum was placed in Ashbrook after a spell in the hospital. I couldn't have picked a nicer home myself. All the staff are very kind and thoughtful; nothing is too much trouble. When visiting Mum, I always feel very welcome. Mum's wellbeing has increased immensely; she's made some nice friends and is

enjoying life.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with my colleagues!

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Review from J K (Nephew of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

Due to Covid-19, my visits to Ashbrook stopped on 5 March 2020 (except three garden and one pod visit, not inside the unit). My aunt has been moved to a new room on a different floor, where after a Covid test and wearing PPE, I have been escorted directly to and from her room, for my May and June visit.

I have not viewed the rest of the unit since March 2020 and for example, have never seen the lounge on this floor. I am therefore unable to give any meaningful appraisal of the unit at this time. As a guide, I have completed the boxes, which relates to the period between March 2020 - the value for money options has not been completed as I ain't involved or have any knowledge of funding my aunt's care.

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Review from Graham B (Brother of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

I arrived at the nursing home at the appointed time and the receptionist was waiting for us. She was polite and helpful. We were taken up to where my brother's room was. The room was clean, bright, well maintained. All the staff were friendly and appeared caring, the staff knew we had travelled a long

distance and instantly offered us refreshments. My brother was brought to his room from the lounge, and the staff were obviously looking after him and keeping him happy - all in all I am very impressed with his care.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff and senior management.

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Review from Daren B (Son of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience

I can't express how thankful I am to all your caring staff. They made my mum's last days very special. All angels. Thank you.

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Review from Rebecca R (Granddaughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience

I have only visited a few times but on the occasions I have, my grandparent has been dealt with care and compassion. However, the biggest positive I have witnessed is the time and effort the staff put into looking after my other grandparent who comes to visit every day. I cannot thank the staff enough

for all they do to look after both the physical wellbeing of my resident grandparent and the emotional wellbeing of my non-resident grandparent.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

We really appreciate you completing this review. We strive as a team to keep the residents and staff safe! I will share your kind words with the staff!

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Ashbrook Nursing Home

Care Provided by Ashbrook Nursing Home

Good to Know

Funding & Fees Guide for Ashbrook Nursing Home

Facilities