Review from Christine G (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience

My mother was dying when she was fast-tracked to the home and over two years later she is still with us! Of course, no home is going to score 100% but from my own experience, I have been happy with my mother's care.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff!

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Review from Bex A (Daughter-in-law of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

The home has done everything that they can to keep residents safe during the pandemic. They have tried hard when possible to let family in to see residents but have also followed the guidance to the letter too. It has been a hard decision for them to make I am sure, but families have been kept up to

date with Facebook videos and Facetime calls. Thank you for all you are doing.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

We really appreciate you completing this review. We strive as a team to keep the residents and staff safe!

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Review from Steph A (Granddaughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience

Poor observations.
Poor record keeping.
Poor mealtime support.
Poor communication.
Poor work ethic.
Insensitive in delivering sensitive information.
Lack of respect.
Overall awful experience for resident and family members.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Hi, thank you for reviewing us and I am really sorry for your 'awful' experience. Can you please provide further information in terms of all the bullet points listed? My email address is marketing@abbeytotalcare.co.uk

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Review from Michael C (Son of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience

My mother was in the Ashbrook Nursing Home from August 2019 to November 2020. My wife and I found the home extremely caring and were very happy with all aspects of her care.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff!

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Review from Jacqueline B (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience

My dad was with the care home for 3 weeks. He was very well looked after and the staff very caring and understanding. They looked after him until the end.
Much praise indeed. A very good care home, would recommend.

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Review from Lisa W (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience

They were very caring and considerate of his and our needs. He was living on Beech Unit and the care he received was excellent as was his room. When he was close to the end they allowed us to spend precious time with him and were amazing. When he passed it was a great comfort to know he wasn’t alone

and the people there cared about him. Thank you.

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Review from Nichola R (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience

The care, compassion and friendliness of the staff cannot be faulted. My mother was treated with such dignity. The home has a lovely atmosphere and is made extra special by the wonderful staff. It was like having friends caring for my mother. Beach unit you are a credit to the profession.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you so much for taking the time to post this positive review! We will share your kind words with everyone!

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Review from Christopher M (Brother of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience

My sister was sent to the Ashbrook nursing home straight from the hospital. It was the 1st time anyone from our family had needed to go into a home so we were a bit dubious. But when we saw the home and staff to say we were pleased wouldn't do it justice. The home is spotless and very well maintained,

and the staff, right from the cleaners to the nursing staff are very caring and patient with residents and families! No matter what time we called or visited they were always ready to help and give words of comfort. And they treated the patients as though they were their own family, no one can ask more from someone than that. My whole family would like to give our thanks blessings for all the staff at Ashbrook Nursing Home.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff and senior management.

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Review from Nick G (Son of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience

All the staff at Ashbrook are excellent and did their utmost to provide all the care needs for father. We would recommend the care to any potential residents, it is safe and secure. The residents' rooms are spacious and the facilities are also of a high standard.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. I will share it with the staff and senior management.

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Review from S B (Grandson of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the staff and the care my nan is getting. It seems a lovely home.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review! Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support.

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Review from M B (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mum is receiving, the staff seem very caring and seem very good with the residents. The home and grounds seem very clean and well maintained. It is nice to see the residents taking part in all the activities that are set out for them.

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Review from Terri B (Granddaughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience

The staff are extremely helpful and care for the patients (my grandmother) very well. The home is very clean and tidy and comfortable to be in. The patients all seem happy and content.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review, Terri. Comments like these help many families choosing a care home for their loved ones.

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Review from K D (Relative of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience

Fantastic nursing home. Everyone is lovely and can never do enough to help.

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Review from R B (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful.

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Review from F H (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with the overall care provided for my father, he is looked after extremely well and we look forward to seeing the photos and posts on Facebook. Keep up the good work.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

We really appreciate you completing this positive review, especially at this challenging time. Improving the social media & web presence is going to be one of our goals in the next quarter!

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Review from A W (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience

Very impressed with care. All staff are very patient and caring. Activities are brilliant, I am amazed at the imagination used to make them so fun and successful. Facebook is great because we are able to see dad most days and we are very grateful for that especially because of the Covid 19 lockdown.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review! Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. Creativity people at Ashbrook Nursing Home are on another level!

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Review from Deborah E (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

Only been here once in the garden so can't comment much but it's lovely in the garden.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for having taken the time to provide us with your feedback. From this week you will have the ability to book an Onsite or Remote Tour.

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Review from Forster M (Brother of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care given to my sister while she is at this care home. My prayer is that she recovers fully and my gratitude to all the staff.

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Review from Barry S (Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience

I have been a resident here for the last 5-months, and I can honestly say that I can give this nursing home an excellent review.
All the staff from the manager/nurses/carers/kitchen team/activity team/domestics and laundry personnel are definitely on top of their game, they are well trained and are

tremendously friendly and caring.
When I arrived in February, I had no control of my legs, and it has only been the care, day and night that has given me back control. I received total relaxation, and the care required to be where I am, combined with the attention they have given me, I can not thank Ashbrook Nursing Home enough.
I have never experienced a nursing home before, only seen some on TV! But this one is gladly so, so much more.
Thank you, Ashbrook.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review, Barry. Comments like these help many families choosing a care home for their loved ones. Wish you the best of luck.

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Review from Hayley M (Granddaughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

Everyone at Ashbrook is absolutely lovely, caring and I’d highly recommend to family. My nan was treated with care and dignity during her final days, and all members of staff were lovely to Nan and her visitors.

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Ashbrook Nursing Home

Care Provided by Ashbrook Nursing Home

Good to Know

Funding & Fees Guide for Ashbrook Nursing Home

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