Ashbrook Nursing Home

217 Chase Cross Road, Collier Row, Romford RM5 3XS
Submit a Review
9.5 133 Reviews
  • Ashbrook Nursing Home, Romford
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach.

The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and daily living.

Specialist nursing needs are welcomed and the emotional and spiritual wishes of residents are respected.

There are visiting pods, window/garden visits allowed. Technology to support seeing your loved one!

Show Ashbrook Nursing Home on the Map

Care Provided by Ashbrook Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kulvinder Kaur (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Ashbrook Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,700
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Ashbrook Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ashbrook Nursing Home Reviews (133)

Total of 133, showing 121-133
9.5

Ashbrook Nursing Home has a Review Score of 9.5 (9.504) out of 10, based on 55 reviews in the last 2 years. Over all time Ashbrook Nursing Home has 133 reviews.

Overall Experience

  • 72
  • 52
  • 4
  • 1
  • 4

Date Published

133
24
28
55
78

Review from Linda M (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the Beach unit for terminally ill and from the manager, nurses, carers, cleaners, cooks and laundry I could not fault the passion and care they had shown towards my late mum. I think they totally should receive good rating they thoroughly deserve it.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for having taken your time to provide us with your positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian L (Son of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ashbrook Nursing Home for 3-years.
She has been well looked after.
All management and staff are caring and helpful.
Activities staff are very good with many visiting singers.
She lives in pleasant surroundings.
I would recommend the home.

Reply from Serge Tsvetkov, Marketing Manager at Ashbrook Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. The team really values the wonderful compliments too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette P (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was well looked after. All the staff was very helpful and nothing was too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad stayed here for two weeks and I cannot fault the care. The rooms were always clean and there is a good activity programme. All in all, a very good home which I would recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Partner of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been treated very well from the word go. They like him, he likes them and when he is back to himself he will tell you this himself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Wife of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing care first class from everyone. Huge kindness to my husband and myself. From day one, I trusted them completely. All our family were treated with respect through a difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mother spent almost a year at Ashbrook Nursing Home and during that time she was treated well and with empathy by the staff who are kind and thoughtful.
Since the addition of new management and the employment of a full-time activities staff member the home has become more vibrant.
My mum
although suffering from dementia was happy and for us as a family that gives us comfort.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill W (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stays on a regular respite basis. Every time she arrives she is greeted by staff using her name. She is made to feel welcome. She has been coming to this home for approximately two years on and off, but more regularly this year. She has always been happy to come here even though, at 97, there
are limited things she can do - therefore it is how she is made to feel that counts. I am happy to leave my mother in the care of the hard-working staff - hats off to them all. I feel that things have become more organised of late and am very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul R (Nephew of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very helpful and caring. We would like to thank the staff and manager for their persistence in finding out the residents next of kin and also trying to locate his children. Thank you for looking after him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara N (Daughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Ashbrook is not suitable for walkers or dementia patients. There is only one social area where the residents sit all day watching television and having their lunch, dinner and tea. Activities are next to none. Carers do their best, but are understaffed and poorly lead. There is a distinctive odour around
the home that is quite unpleasant. So glad we found my dad another care home that is much better suited to his needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan D (Resident) published on 31 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently spent 3-4 weeks at Ashbrook for orthopaedic rehab and I found the experience very pleasant indeed. The carers were excellent, and the atmosphere kind and supportive. Nothing was too much trouble. I was especially impressed with the standards of cleaning and the staff delivering it,
and the quality of the food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary B (Daughter of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended this nursing home because of the dedication of the staff and the excellent care my mother has received there. They have maintained high standards of pressure area care, nutrition and communication. We visited a number of other homes and none matched the kindness and professionalism
of the manager and her dedicated team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane F (Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are very caring and attentive. They pick me up when I am down and attend to all my needs. I would not be able to wish for better care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Ashbrook Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.504 for Ashbrook Nursing Home is calculated as follows: ( (371 Excellents x 5) + (234 Goods x 4) + (39 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 647 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbrook Nursing Home is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet