Aston House Care Home has a Review Score of 9.5 (9.495) out of 10, based on 8 reviews in the last 2 years. Over all time Aston House Care Home has 83 reviews.
Review from L D (Son of Resident) published on 9 December 2024
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5.0 out of 5
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Review from Evelyn M (Wife of Resident) assisted by family/friend published on 22 October 2024
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5.0 out of 5
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Review from C M (Daughter of Resident) published on 20 September 2024
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5.0 out of 5
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Review from Shiela K (Daughter-in-law of Resident) published on 5 July 2024
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5.0 out of 5
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Review from M K (Power of Attorney of Resident) published on 26 April 2024
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Overall Experience
4.0 out of 5
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Review from Maria V (Daughter of Resident) published on 15 August 2023
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5.0 out of 5
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Review from Antonio L (Son of Resident) published on 15 August 2023
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5.0 out of 5
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Review from G P (Husband of Resident) published on 23 June 2023
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5.0 out of 5
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Review from B D (Resident) published on 7 December 2022
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5.0 out of 5
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Review from J C (Daughter of Resident) published on 17 May 2022
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5.0 out of 5
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Review from Colin F (Son of Resident) published on 20 April 2022
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5.0 out of 5
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Review from A E (Resident) published on 30 June 2021
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Overall Experience
5.0 out of 5
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Review from C O (Brother of Resident) published on 21 May 2021
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Overall Experience
4.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Aston House Care Home
Thank you for your kind comment letting us know how settled your Sister is at the home. In respect of your concern regarding updates on your Sister’s care, moving forward the Team will keep you updated with monthly reviews of the care provided. The pandemic has meant us being more creative in our approach to communication between Residents and their families and we take on board your comments regarding video calls in addition to the visits.
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Review from D S (Daughter of Resident) published on 18 March 2021
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4.0 out of 5
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Review from N B (Daughter of Resident) published on 3 December 2020
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5.0 out of 5
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Review from S P (Son of Resident) published on 23 October 2020
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5.0 out of 5
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Review from Madeline G (Daughter of Resident) published on 5 October 2020
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4.0 out of 5
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Review from T A (Daughter of Resident) published on 13 August 2020
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5.0 out of 5
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Review from Charlotte O (Resident) published on 6 April 2020
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5.0 out of 5
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Review from Ginny R (Daughter of Resident) published on 26 February 2020
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5.0 out of 5
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The Review Score of 9.5 (9.495) out of 10 for Aston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.862 for Aston House Care Home is calculated as follows: ( (84 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.862
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.633 Points relating to the number of positive Reviews for Aston House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 May 2019
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Job Title: Home Manager
Introducing Seema Sandeep Jose
Home Manager at Aston House Care Home, Hayes
What does kindness mean to you?
“For me, kind care is something that can help to make a bad day good, and a good day even better.”
As a Registered Nurse, Seema has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Aston House for 14 years, Seema closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Aston House.
When asked what she enjoys most about her role, Seema remarked:
“I enjoy how happy the Residents are. Seeing their faces light up with a smile gives me enormous satisfaction, it is so rewarding.”
Outside of work, Seema has a keen interest in art, and enjoys regularly taking part in craft activities.
If you would like to find out more information about Aston House, Seema has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
