Aston House Care Home

26 Angel Lane, Hayes UB3 2QX
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9.5 83 Reviews
  • Aston House Care Home, Hayes
Located within a residential area of Hayes, in Middlesex, Aston House Care Home is a friendly, comfortable care home with 37 beds, offering residential and nursing care to older people.

Inside, the home boasts a number of tastefully decorated sitting areas, all equipped with specially designed seating to offer residents comfort and relaxation. The conservatory and hairdressing salon are the spots of choice for winding down, and the beautiful, enclosed garden, which is catered to by residents, offers the perfect space to enjoy the warmer months.

Aston House also boasts a range of lovely dining areas, where the catering team work hard to make mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

A home-from-home, Aston House prides itself on delivering personalised care designed around the unique needs and preferences of each resident. The team get to know the people they support, allowing them to not only deliver personalised care but to also offer a lifestyle that suits their personality and capabilities. Whether it be participating in the popular wellbeing and activities programme or enjoying the peace and quiet, residents are fully supported to lead their best lives.

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Care Provided by Aston House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Down Syndrome
  • Epilepsy
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Seema Jose (Home Manager)
  • Admission Criteria
    • 65 Years+
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Aston House Care Home Reviews (83)

Total of 83, showing 21-40
9.5

Aston House Care Home has a Review Score of 9.5 (9.495) out of 10, based on 8 reviews in the last 2 years. Over all time Aston House Care Home has 83 reviews.

Overall Experience

  • 62
  • 21
  • 0
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  • 0

Date Published

83
3
5
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75

Review from Richard D (Brother of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well operated home. Very friendly staff willing to help at all times.

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Review from G R (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent, my mum is very happy, comfortable and well looked after.

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Review from A S (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad only spent about 9 months in the care of Aston House but these last months with them saw my dad as happy as he could be. The care provided by the staff showed me that he was as special to them as he was to our family.
Two staff were amongst his favourite ladies. He died surrounded by ladies who
cared for him. I can think of no better place for my dad to have been when he died. Thank you, staff and residents, at Aston House.

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Review from C K (Son of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are very satisfied that our mother is receiving the best care that she could have.
The staff are all excellent and our mother is treated with dignity, despite her dementia.
Cleanliness is something that needs addressing though, as I have previously reported.
Overall though, we are very
satisfied.

Reply from Tracy Hardy, Careline Team Leader at Aston House Care Home

Thank you for your comments. We have had the opportunity to discuss your concerns regarding cleanliness and I confirm that we have put a plan in place to ensure regular checks are carried out and have been discussed with staff during daily meetings. In addition, I am personally checking your mother’s room at least three times a day to ensure the room is clean and tidy.


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Review from S K (Sister-in-law of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank you enough for the care of our sister-in-law for 10 years. Your hard work is very important to us and very much appreciated. The care, respect and genuine concern given to her in her final days is so extremely appreciated. Your compassion is truly outstanding. Manager is great always
available. Nurses are very professional, caring as well, all staff are great.
I don't have words to say thank you.

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Review from P T (Ex Family Member) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My ex-husband is very comfortable and very well cared for in Aston House. The staff and carers are very considerate and kind.
My ex-husband has been a resident now for three years. We really feel blessed that his needs are met on all occasions. One member of staff, in particular, is very perceptive
and kind. My ex-husband can be very stubborn and sometimes needs to be handled with consideration. Thank you.

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Review from Ann M (Daughter of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the photos and especially to you for bringing mum along to the family wedding. It really did make the day so much more special for everyone.
You and the team at Aston House are fantastic. Mum is very happy there and there is always such a lovely atmosphere. We are so pleased with
our choice.
Thanks again.

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Review from Nick B (Brother of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home with friendly and professional staff throughout. I feel my brother is getting excellent care and is being well stimulated where it's possible with his condition.

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Review from Giuseppe V (Grandson of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your members of staff are a credit to your company. The service and care my grandmother receives is of the highest quality, The care home is very clean, staff go above and beyond. My family and I believe we are lucky my grandmother managed to secure a bed at this care home. Thank you.

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Review from P B (Partner of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have looked after my partner very well since he had to go to Aston House in Nov 18. The activities keep him active and interested. He gets to go out with the staff to interesting places. Room is well equipped and large. Staff are able to manage his needs well.

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Review from Marion H (Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. I feel safe and very happy. I've been living here for seventeen months. The food is very nice. I enjoy the outings they arrange and all the birthday parties.

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Review from Giuseppe R (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff take great care of my mother.

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Review from Algernon M (Grandson of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here for a few visits and love this place. Friendly staff, good facilities, amazing atmosphere.
Thank you for looking after her, she seems very happy!

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Review from Merlin M (Grandson of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were understandably reluctant about putting Nan in a home of any kind but I am relieved that we found Aston House. The staff here go above and beyond and have made the transition for Nan (who has Alzheimer's) very easy.
She recently had a wonderful birthday party, put on by the staff.
Thank you
all!

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Review from J B (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mother I am made to feel welcome and am offered tea or coffee. The staff in the lounge with the patients are attentive to residents and endeavour to involve them in activities where possible and try to support them in any distress. I am very happy with the care my mother receives.

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Review from Ann M (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into your care on the 15ht March 2018. She was receiving palliative care.
Words can't express how kind and caring the staff were making my mother's last few weeks so comfortable and peaceful.

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Review from N B (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff make sure the residents and families have a great time! They are very attentive and happy to join in.

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Review from Janet G (Sister of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After one week I have found the staff very kind and helpful. My sister seems to have settled in very well and is looked after very well.

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Review from Steve C (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff always makes me welcome. Although my mum has severe dementia and is very confused, the staff always try to keep her calm and reassured that everything is ok. A cup of coffee and biscuits is always offered when I visit my mum. It is very easy to talk to the staff.

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Review from Ian S (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was able to visit my mother a number of times during Aug/Sept last as I reside in Australia. My visits became a great source of pleasure and it was wonderful and enjoyable to see how mum was being cared for by a very experienced and capable team in all aspects of her care. 'I thank you all'.

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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Aston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Aston House Care Home is calculated as follows: ( (84 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Aston House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Seema

Seema Jose

Job Title: Home Manager

Introducing Seema Sandeep Jose
Home Manager at Aston House Care Home, Hayes


What does kindness mean to you?


“For me, kind care is something that can help to make a bad day good, and a good day even better.”


As a Registered Nurse, Seema has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Aston House for 14 years, Seema closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Aston House.


When asked what she enjoys most about her role, Seema remarked:


“I enjoy how happy the Residents are. Seeing their faces light up with a smile gives me enormous satisfaction, it is so rewarding.”


Outside of work, Seema has a keen interest in art, and enjoys regularly taking part in craft activities.


If you would like to find out more information about Aston House, Seema has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.