Aston House Care Home

26 Angel Lane, Hayes UB3 2QX
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9.5 83 Reviews
  • Aston House Care Home, Hayes
Located within a residential area of Hayes, in Middlesex, Aston House Care Home is a friendly, comfortable care home with 37 beds, offering residential and nursing care to older people.

Inside, the home boasts a number of tastefully decorated sitting areas, all equipped with specially designed seating to offer residents comfort and relaxation. The conservatory and hairdressing salon are the spots of choice for winding down, and the beautiful, enclosed garden, which is catered to by residents, offers the perfect space to enjoy the warmer months.

Aston House also boasts a range of lovely dining areas, where the catering team work hard to make mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

A home-from-home, Aston House prides itself on delivering personalised care designed around the unique needs and preferences of each resident. The team get to know the people they support, allowing them to not only deliver personalised care but to also offer a lifestyle that suits their personality and capabilities. Whether it be participating in the popular wellbeing and activities programme or enjoying the peace and quiet, residents are fully supported to lead their best lives.

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Care Provided by Aston House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Down Syndrome
  • Epilepsy
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Seema Jose (Home Manager)
  • Admission Criteria
    • 65 Years+
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Aston House Care Home Reviews (83)

Total of 83, showing 41-60
9.5

Aston House Care Home has a Review Score of 9.5 (9.495) out of 10, based on 8 reviews in the last 2 years. Over all time Aston House Care Home has 83 reviews.

Overall Experience

  • 62
  • 21
  • 0
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  • 0

Date Published

83
3
5
8
75

Review from J N (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was cared for at Aston House for a year before she passed away in February 2018. The care and support she received were excellent and she was treated with dignity at all times. The manager and staff were always visible and ready to answer any questions. I will always be very grateful to this
wonderful team.

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Review from Paul M (Son of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say a huge thank you to the manager for all that you and your staff have done for our mother and us over the past 18 months. Thank you for handling all aspects of mums care with dignity, compassion and respect. Also, thank you for dealing with myself and my sister gently when at times we may
not have been thinking rationally. Thank you to all the wonderful carers at Aston house for caring for our mum, you are all very special and we will always appreciate the care, kindness and thoughtfulness shown to mum during her time in Aston House. Love from all the family.

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Review from Sheila S (Wife of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here six months. He is very well looked after, the food is very good, he is always engaged in activities and goes on regular trips out.
The care staff are smiley and happy.

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Review from Dave T (Relative of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great event organised by the home for Care Home Day for the residents. It was nice to see everyone dress up and entertaining our lovely ones. It was great to see the ice cream van with the residents wanting to go and get their own ice cream.
The management team was even performing for the residents
on that day and I have never seen the residents having so much joy and laughter. A big well done to the team and outstanding effort made for our dear ones to have a great day.
Thank you Aston House Team xx

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Review from Doreen G (Wife of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident in Aston House from May 2015 until he passed away on 31st March 2017. He was treated with respect and humanity by all the staff who were excellent. I've only praise for the way he received kindness and care and the young lady who works in activities who was good.

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Review from Lynne F (Daughter-in-law of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems to have settled very well after a few tears at the start, but that was to be expected.
All the staff are very pleasant, we are pleased that mum is able to go out on visits. Now we have put pictures up, it's made it a bit more homely and the staff are always willing to help.

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Review from S F (Daughter-in-law of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice care home. Residents well looked after.


Staff are very nice.


Good activities and outings.


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Review from Stephen C (Son of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good experience with the home.
My mom is very difficult to deal with. The girls are very caring and work hard.
They do lots of different things with my mom to keep her interest.

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Review from Christine B (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the staff.
Kind and friendly to both me and my dad.
Happy he is being looked after because I work full time and am unable to look after him.

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Review from Paul C (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always feel that mum is safe and warm.
She is very well cared for in such difficult circumstances.
From management to staff, they are all outstanding and attentive to detail.

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Review from Roberta P (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admission yesterday and everyone was very kind and helpful to my husband and me.
Management is very professional and made us feel very welcome.
An outstanding welcome and care.
All staff always smiling and happy to help.

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Review from Alan H (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are helpful and seemed to care.
We felt homely and somewhere where we could trust that mum would be cared for.

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Review from K B (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very helpful and kind to my parents.

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Review from Thomas F (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good service for the residents. Mother settled in very well. The management very helpful and approachable.

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Review from S S (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only a resident for a short while Dec 16 - Feb 17 for the time he as there both my sister and myself were very happy with his care home especially at the end when my father passed away they were very caring and professional how they handled the whole time.

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Review from Paul M (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff, as always are caring, friendly and attentive to my mum's needs.

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Review from P S (Niece of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright and friendly atmosphere - staff very helpful.
The staff prepared an area for us to sit and brought in cake for her birthday.
Management always checking on everyone and visible.

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Review from T W (Daughter of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very happy and very well looked after. The entertainment co-ordinator is brilliant, she does above and beyond her job.

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Review from Susan A (Daughter-in-law of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aston House provides excellent and professional care. Staff always friendly and approachable. The care my mum had was amazing and she was very happy there. From management to carers to kitchen staff were always very obliging.

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Review from G K (Son of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like to say I've never seen any member of staff without a smile on their faces. When let into the home I'm greeted politely and mainly with my Christian name. Also, they ask how I am. Staff on mothers floor are very helpful when I ask questions.

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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Aston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Aston House Care Home is calculated as follows: ( (84 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Aston House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Seema

Seema Jose

Job Title: Home Manager

Introducing Seema Sandeep Jose
Home Manager at Aston House Care Home, Hayes


What does kindness mean to you?


“For me, kind care is something that can help to make a bad day good, and a good day even better.”


As a Registered Nurse, Seema has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Aston House for 14 years, Seema closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Aston House.


When asked what she enjoys most about her role, Seema remarked:


“I enjoy how happy the Residents are. Seeing their faces light up with a smile gives me enormous satisfaction, it is so rewarding.”


Outside of work, Seema has a keen interest in art, and enjoys regularly taking part in craft activities.


If you would like to find out more information about Aston House, Seema has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.