Aston House Care Home

26 Angel Lane, Hayes UB3 2QX
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9.5 83 Reviews
  • Aston House Care Home, Hayes
Located within a residential area of Hayes, in Middlesex, Aston House Care Home is a friendly, comfortable care home with 37 beds, offering residential and nursing care to older people.

Inside, the home boasts a number of tastefully decorated sitting areas, all equipped with specially designed seating to offer residents comfort and relaxation. The conservatory and hairdressing salon are the spots of choice for winding down, and the beautiful, enclosed garden, which is catered to by residents, offers the perfect space to enjoy the warmer months.

Aston House also boasts a range of lovely dining areas, where the catering team work hard to make mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

A home-from-home, Aston House prides itself on delivering personalised care designed around the unique needs and preferences of each resident. The team get to know the people they support, allowing them to not only deliver personalised care but to also offer a lifestyle that suits their personality and capabilities. Whether it be participating in the popular wellbeing and activities programme or enjoying the peace and quiet, residents are fully supported to lead their best lives.

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Care Provided by Aston House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Down Syndrome
  • Epilepsy
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Seema Jose (Home Manager)
  • Admission Criteria
    • 65 Years+
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Aston House Care Home Reviews (83)

Total of 83, showing 61-80
9.5

Aston House Care Home has a Review Score of 9.5 (9.495) out of 10, based on 8 reviews in the last 2 years. Over all time Aston House Care Home has 83 reviews.

Overall Experience

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  • 21
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Date Published

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75

Review from Chris P (Son of Resident) published on 9 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has now been at Aston House Care Home for nearly a year. During that time his dementia has advanced and he has had some other health problems. He has had some quite challenging behaviour too. Throughout, the Manager and team at Aston House have been excellent. The quality of the care is first
class but what has also been most valuable is their proactive approach to liaising with the Health Board, GP and Social Worker to manage Dad's needs - all of which was completely unknown to me.


We have had a couple of issues with the cleanliness of the bathroom in Dad's room but they have been addressed as soon as they have been raised. We also understand the home is due to undergo some renovation work, which will improve facilities.


Overall, my experience has been very positive and it's clear the staff have come to know and understand Dad's needs and are caring and attentive with all residents. The Aston House team consistently demonstrate compassion and kindness and I am very happy with Dad's care.


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Review from G D (Stepdaughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came to visit the care about a year ago, the home has greatly improved, especially the smell. The staff are very pleasant and kind. Residents are well dressed and looked after.

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Review from Joan K (Sister of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were promptly and cheerfully at the front door. Everyone we saw acknowledged us with a smile and a greeting. When we needed help to sit my sister up it was there done ion seconds and she moved professionally.

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Review from Diane H (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 7 months. Her care was outstanding and it's a great atmosphere. Lovely management and staff.

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Review from Sid G (Grandson of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

good atmosphere and beautiful gardens. Resident involved. Staff are helpful and happy with the care.

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Review from A.E O (Daughter-in-law of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law is very well looked after. There are plenty of activities for her to take part in. The staff are all very friendly and welcoming.

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Review from T O (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for. The staff do well to cope with mum, who can be very difficult at times especially with her hygiene. There are plenty of activities, mum particularly likes singing.

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Review from David G (Son of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great start - really nice staff - very welcoming.

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Review from Gillian C (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into Aston House very well. After three weeks, she is calling it home. All the staff are brilliant with her and know her needs and limitations. Her diet is catered for brilliantly. The garden is lovely to sit in. The staff are friendly and approachable. Nothing is too much trouble.

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Review from Victor R (Nephew of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt looks very well cared for. Management and staff are lovely. Lovely atmosphere. Outstanding care.

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Review from Jacqueline G (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Aston House since June 2015. He is well cared for and the staff keep us informed of his care needs. Staff work very hard and are kind and caring. Everyone is fully aware of the special care and attention someone with dementia needs and attends with respect and dignity. As dad needs
24 hour care we couldn't ask for him to be anywhere better.

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Review from Doreen G (Wife of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a resident at Aston House and has been for the last twelve months. He has late stages of dementia and from what I can see he is well looked after and the staff are great and treat residents and relatives with a lot of respect. For myself I feel very comfortable he's okay. When I come home
and have to leave him there.

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Review from Carol H (Wife of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All going well, my husband is very happy here he has said he likes it here and the food. The manager and deputy are very approachable and always listen to our concerns, if any, and get them sorted straight away. Great care and everyone feels safe.

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Review from Maurice S (Brother of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is looked after very well. I have been coming here for 4 years. Everyone is so welcoming, really great outstanding care. Since the new manager started there have been loads of improvements and changes. Better atmosphere.

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Review from R P (Son of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after well and cared for on a daily basis. Staff, treated with dignity and respect.

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Review from Jacqui G (Daughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy and speak on behalf of my brother with the care our mother receives. The interaction between our mother and staff is really good. We are regular visitors at least every other day and are able to witness the care our mother and other residents receive which is second to none.

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Review from L P (Daughter-in-law of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is well loved and well cared for at Aston House. The staff clearly know him and understand how to meet his needs, lesson his anxiety and care for him so well, despite his advancing dementia. The home is extremely welcoming and the staff are every caring. There are lots of activities
and it's lovely to be able to see photographs of what the residents have been doing and to look at their arts and crafts materials.

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Review from John L (Son of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food good, always laughter and good atmosphere. Drink good. Staff good and caring. Attention to detail. Manager always monitoring the floor.

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Review from Susan L (Daughter-in-law of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always staff very pleasant to us and nothing is too much trouble. As far as we can see residents are well catered for. Good management and good atmosphere.

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Review from Heidi R (Daughter of Resident) published on 19 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please see my first review of Aston House dated 09/06/14. Unfortunately my father is now coming to the end of his life having spent 6 years at Aston House. All of the staff have been most kind and have enabled us to have a good quality life at the home.
The staff are very attentive to my fathers
care needs and keep me informed of any changes and in all aspects of his care.
Recently I had to make the difficult decision for my father to either go into hospital or to remain at Aston house for his end of life care. I have chosen for him to remain at Aston House as I know I can trust the staff to take good care of my father. The staff have been very supportive in my decision and ensure that the time we have left together is a comfortable one.
I cannot thank Aston House staff enough for all their kindness and support over the years. They have and continue to be most outstanding. I highly recommend Aston House to anyone who is looking for excellent quality of care and peace of mind.

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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Aston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Aston House Care Home is calculated as follows: ( (84 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Aston House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Seema

Seema Jose

Job Title: Home Manager

Introducing Seema Sandeep Jose
Home Manager at Aston House Care Home, Hayes


What does kindness mean to you?


“For me, kind care is something that can help to make a bad day good, and a good day even better.”


As a Registered Nurse, Seema has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Aston House for 14 years, Seema closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Aston House.


When asked what she enjoys most about her role, Seema remarked:


“I enjoy how happy the Residents are. Seeing their faces light up with a smile gives me enormous satisfaction, it is so rewarding.”


Outside of work, Seema has a keen interest in art, and enjoys regularly taking part in craft activities.


If you would like to find out more information about Aston House, Seema has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.