Barchester Atfield House Care Home

St John's Road, Isleworth TW7 6UH
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9.8 136 Reviews
  • Barchester Atfield House Care Home, Isleworth
Atfield House is a modern, purpose built home set on beautifully landscaped gardens. The care provider is located in Isleworth; opposite St. John's Park and close to Syon Park, Kew Gardens and the Thames Riverside.

The facility provide first-class nursing and residential care and also provide expert care for those with Dementia in their Memory Lane Community and have a facility for palliative care.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The teams dedication can be seen across the board - in cooking, hospitality and in organising activities for residents.

Activities plans are crafted to suit the individual interests and hobbies of the home's residents, and an enclosed sensory garden is a great place for Memory Lane patients to relax and spend some quality time.

Professionals are delighted to welcome visitors to the home.

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Care Provided by Barchester Atfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Subin Sebastian (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Atfield House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,257

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Atfield House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Atfield House Care Home Reviews (136)

Total of 136, showing 1-20
9.8

Barchester Atfield House Care Home has a Review Score of 9.8 (9.753) out of 10, based on 66 reviews in the last 2 years. Over all time Barchester Atfield House Care Home has 136 reviews.

Overall Experience

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Review from Ljudmila G (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are deeply grateful to all the staff and carers at Atfield House Care Home for the wonderful kindness and care that they showed to my mum.
Mum was bedridden and unable to feed herself and needed a lot of care. She didn't speak English but all staff went extra mile using a translator to speak
to her and attend to all her needs. Transition to care home was hart-breaking for us but kindness and warmth with which the carers and nurses treated my mum was very reassuring.
Through our daily visits we came to know the team who looked after mum and always treated her with care and respect. There always was someone on hand to help or discuss any issues.
The building is great with welcoming rooms for guests and residents' activities including terraced balcony and small vegetable garden.
The food was amazing.
We always felt very welcome and part of the Atfield House family when visiting mum, thank you to you all.

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Review from Sally T (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start! My father has been at Atfield House for a year and a half now and from the day he moved in to now the care he receives is incredible. Dad is very happy and so grateful for the care he receives and has become part of the furniture! I myself have a wonderful relationship with the staff
who I have got to know really well. The team go above and beyond for my dad to the extent of holding an exhibition of his artwork which involved a huge number of paintings - a wonderful day for family and friends to come together and an event we will never forget - dad was in his element! The environment is very cosy, homely, welcoming and clean. The decision of dad having to become a care home resident wasn't easy and was unexpected but I couldn't wish for him to be in a better place. From the bottom of my heart I thank each and everyone at Atfield House for everything they do for dad and for us as a family. X

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Review from Shyam M (Son of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service with so much care for my father since being diagnosed with Motor Neurone Disease.
Very attentive and caring towards his needs.
Thank you all very much for everything God Bless.

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Review from M W (Friend of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a dear old friend and found him in good spirits. He was clean and his room was equally clean. It was nice to see his personal items displayed around him. He was fed lunch while we were there and the carer was most friendly and attentive.

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Review from Annette D (Resident) assisted by family/friend published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at Atfield House, we were greeted by staff and management and shown to my room, it met all my expectations. We also had lunch, it was very good, all the meals have been excellent. All the nursing staff were prompt when required and they all were kind, knowledgeable, experienced and attended
to all my needs. I had an excellent stay at Atfield House.

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Review from Sara F (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The move from independent living to a care home for my father has been handled with sensitivity and compassion. The staff have been very accommodating in helping him to settle, and in turn, this has been reassuring for myself and the family.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.


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Review from Geraldine H (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Atfield House is a home from home. My mum is so well cared for here. All the staff know our names and we are always approached with a lovely greeting and a smile. Communication is constant and activities are amazing, honestly, so many activities and events going on, and so much thought goes into them.
I really cannot praise Atfield House, managers and staff alike. We are all family here and I'm so glad we found Atfield House Isleworth.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right, we do all love what we do and it is great to have you as part of our Atfield family.


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Review from A B (Wife of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving from care at home to care in a nursing home can be a stressful time. Barchester Atfield House Care Home helped make this transition as smooth and comfortable as possible. The warm and friendly atmosphere, with members of staff interested in learning about my husband and his likes and dislikes,
helped reassure me that he was in good hands. Both of us felt welcome and were able to relax. The staff members personalise their approach and manner so as to work as effectively as possible with you family member. They are kind and respectful and very attentive. They treat residents as individuals, not numbers, and this makes all the difference. It's a great comfort to know that the person you love is in competent, caring hands.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.


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Review from S W (Friend of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was a resident in Barchester Atfield House Care Home for about six months in the year 2024. She was in the special unit for residents with dementia. I was very happy with the nursing care and activity care she received in the home. On the occasions when I visited, I was received with pleasant
hospitality and I observed the staff working tirelessly with the residents. All the staff showed empathy and understanding to the care of the residents.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.


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Review from W M (Sister of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Barchester Atfield House Care Home now for only one week. This short review gives my first impressions.
All the staff are very kind and helpful. The food is good and surroundings pleasant.
Atfield House appears well-run, organised and has a tranquil atmosphere. I am pleased my
sister seems to be settling in.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

It is our absolute pleasure to have to your sister stay with us, she settled in so well. Thank you for putting your trust in us and thank you for such a lovely review.


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Review from J C (Son of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to you from hospital for end-of-life care.
From the first visit to his passing, the care he received was second to none.
The support and information we were provided with were given in an incredibly supportive manner.
Every single member of staff, from the top down, made my
family so welcome.
Thank you.

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Review from S L (Friend of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Atfield House Care Home provides a first rate home for those who have arrived in a vulnerable time in their life. It is friendly and peaceful in addition to offering care and support. Stimulating games help maintain mental wellbeing but above all else residents are safe, warm and secure.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... We do all love what we do and it is great to have you as part of our Atfield family.


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Review from Lisa (Friend of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome! Clean and relaxing atmosphere.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.


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Review from Jackie R (Wife of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with Barchester Atfield House Care Home. My husband, of 95, was very reluctant to go for respite but despite keeping in touch with me daily, he settled in and enjoyed many of the activities and services provided. My impression was that the staff were very caring, friendly and willing
to help whatever the need. I would not hesitate to choose this care home for respite or long-term care if and when the need arises in the future.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... we do all love what we do and it is great to have you as part of our Atfield family.


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Review from Sally H (Sister of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Atfield House is a very warm and friendly Care Home that is very efficiently run and managed. Communication is very good and any requests or queries I have raised have been speedily dealt with or resolved. I have been kept informed by the nursing staff of any health issues that have arisen with my
brother, which is very reassuring.
The Care Home itself feels safe and secure and has a lovely feel to it; it is pleasantly decorated and everywhere is immaculately clean and tidy. The dining room is a lovely cosy area and the daily menus are displayed. The food is of a high standard and there is always a choice. I cannot praise the staff enough, especially the Nurses and Carers, who are not only kind and caring but are always polite and cheerful and treat the residents with respect.
Also at Atfield House, there are daily activities and events arranged for the residents so there is always something of interest going on. Physio is also available to those residents requiring it.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... we do all love what we do and it is great to have you as part of our Atfield family.


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Review from M G (Daughter-in-law of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had respite care in Atfield House in July for two weeks. The overall care she got there was excellent and she was very happy and settled in well there for her stay. Friends who called to see her said the staff and management were very caring and friendly. I have no hesitation in recommending
Atfield House very highly and would use it again for ongoing care.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... we do all love what we do and it is great to have you as part of our Atfield family.


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Review from J D (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of our first enquiries about a home for my mother, the staff at Barchester Atfield House Care Home could not have been more helpful. One admission, my mother was initially bewildered and disorientated and all the staff treated her (and us) with such care and compassion. They are kind
and gentle with her and treat her with respect. They respond promptly to requests and are polite and efficient. The building is bright, airy and clean and visitors are welcomed. I feel that my mother is safe and comfortable and will be well cared for.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for choosing us to look after your mum. It has been lovely getting to know her. We will ensure the high standards continue.


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Review from Hache G (Friend of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very welcoming and helpful.
A wonderful event put on for an art exhibition.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for choosing us to look after your mum. It has been lovely getting to know her. We will ensure the high standards continue.


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Review from A N (Son of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 92-year-old mother was not able to return to her home following a fall and hospital admission. I looked at care homes nearer me and was instantly impressed on a visit to Barchester Atfield House Care Home, where the managers were very accommodating in meeting the family's needs. I am very impressed
with the care and attention of a team of dedicated nurses and other people and feel more comfortable that my mum is being kept safe than with a live-in home carer. There is a very calm and peaceful air about the home. In addition, I am impressed by the efforts made to keep residents as active as they can in mind and body with a vast programme of varied activities.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for taking the time to review Atfield House and for your feedback, we are always looking to improve our service. We are pleased you are happy with your choice of home. I will pass your comments on to the team.


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Review from Roz C (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Content with care home. Tries to provide dignity, care, interest and health management to suit individuals' needs and temperament.
Staff are very patient and tolerant, very kind and understanding.
Activity host is very good at interpreting speech of the elderly.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Barchester Atfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Barchester Atfield House Care Home is calculated as follows: ( (595 Excellents x 5) + (167 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 774 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Atfield House Care Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (9)

Subin

Subin Sebastian

Job Title: General Manager

Joined: 2022

Hi, my name is Subin, and I am the General Manager here at Atfield House.
I transferred here from another Barchester Healthcare care home in Chippenham.
I joined Barchester in 2019 and I have been the General Manager of Atfield House Nursing Home since 2022, I am committed to ensuring the residents receive the very highest standard of care, and I am passionate about developing and leading my team in a way in which they are empowered to use their skills and knowledge for the wellbeing of those we support. I am so proud to receive the CQC inspection report with one outstanding rating under a responsive domain. My favourite part of the job is meeting all our residents and finding out about their life and backgrounds -I have met some really interesting people throughout my career and I think life history plays such a vital part in everyone’s care. My vision for Atfield House is to create a “ home away from home environment for our residents and be one big happy family.


I have over 14 years of experience in the care sector and I have recently completed my Step up programme with Warwick University. I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elder life purpose to enable residents to engage in a fulfilled life. lam passionate about delivering the levels and standards of care that I would expect for my own parents. My biggest achievement is Making a difference in people's lives throughout my career. I strive to continually develop which ensures that the individuals I care for experience the very best care and life enrichment in later life. Every day is an achievement, delivering and pushing the levels of care to exceed the expectations of Barchester and myself.


Carmen

Carmen Bilbiie

Job Title: Deputy Manager

Joined: 2004

I started working in Atfield House in 2004 as a Carer, and was eventually promoted to General Nurse, Head of Unit and, finally, Deputy Manager. I consider Atfield to be one of the most welcoming and friendly homes. My role is to ensure that all residents receive the highest standard of care and always take into account personal wishes and requirements. I focus on delivering person-centred care to support residents in understanding the aging process, to maximize their independence, and create a safe, homely environment for everyone in the home. I offer support and guidance to all Nurses and Carers and work closely with external healthcare professionals.


Carole

Carole Horwood

Job Title: Receptionist

Joined: 1997

I have been working at Atfield House since the home opened. I love my job, meeting and helping so many people.


Robert

Robert Rakoczy

Job Title: Head Chef

Joined: 2006

I have been working at Atfield House since 2006. I am now Head Chef, my role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food I have prepared.


Christina

Christina Surugiu

Job Title: Registered General Nurse

Joined: 2020

Hi, Im Christina I started working at Atfield House back in 2020. I really enjoy my role here. The team are great and we work very well together. It is a pleasure looking after our wonderful residents every day.


Suresh

Suresh Kumar

Job Title: Head of Maintenance

Joined: 2022

I have been working at Atfield House since October 2022 as a Health Care Assistant. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Maintenance this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as a Head of Maintenance it has boosted my confidence and inspires me to achieve more. My responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone at Atfield House.


Dielle

Dielle Makaj

Job Title: Head of Housekeeping

Joined: 2022

I have been working at Atfield House since February 2022. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Housekeeping this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as head of Housekeeping; it has boosted my confidence and inspired me to achieve more.


Jayshree

Jayshree Sheraji

Job Title: Healthcare assistant

Joined: 2005

I am a senior carer here at Atfield House and have been here for 16 years. I enjoy looking after people and we have a very good team here that make that possible. 


Cynthia

Cynthia Johnson

Job Title: Healthcare assistant

Joined: 2020

I have been a member of the care team since 2020. In this time, I have learnt a lot. They are a great team to be part of and we all work very well together. Previously, I was a Chef and Manager of a Caribbean restaurant two very diverse roles for me. However one I enjoy a lot.


Frequently Asked Questions about Barchester Atfield House Care Home

What types of Care is Barchester Atfield House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Atfield House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Atfield House Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Barchester Atfield House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Atfield House Care Home to the centre of Isleworth?

0.2 mile(s) as the crow flies, distance by road may be significantly further.