Barchester Atfield House Care Home

St John's Road, Isleworth TW7 6UH
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9.8 136 Reviews
  • Barchester Atfield House Care Home, Isleworth
Atfield House is a modern, purpose built home set on beautifully landscaped gardens. The care provider is located in Isleworth; opposite St. John's Park and close to Syon Park, Kew Gardens and the Thames Riverside.

The facility provide first-class nursing and residential care and also provide expert care for those with Dementia in their Memory Lane Community and have a facility for palliative care.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The teams dedication can be seen across the board - in cooking, hospitality and in organising activities for residents.

Activities plans are crafted to suit the individual interests and hobbies of the home's residents, and an enclosed sensory garden is a great place for Memory Lane patients to relax and spend some quality time.

Professionals are delighted to welcome visitors to the home.

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Care Provided by Barchester Atfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Subin Sebastian (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Atfield House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,257

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Atfield House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Atfield House Care Home Reviews (136)

Total of 136, showing 61-80
9.8

Barchester Atfield House Care Home has a Review Score of 9.8 (9.753) out of 10, based on 66 reviews in the last 2 years. Over all time Barchester Atfield House Care Home has 136 reviews.

Overall Experience

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Date Published

136
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Review from Joan D (Friend of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a very pleasant year with Atfield House Care Home whilst my friend lived in the Memory Lane wing. The staff are professional, caring and approachable for conversation at all times. I appreciated the regular relatives meetings which were hosted quarterly, to give updates on conditions and activities
in the home, and allow relatives to raise questions and concerns.
Well done and thank you!

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for this review...it is so good to know this is how you feel. We are so fortunate to have continuity within our team which I think is key to everything.


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Review from R C (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Barchester Atfield House Care Home for the past four months, I live in the United States. Sadly, he passed this past week, though I am thankful that I was able to spend his final days with him. The nurses, carers and reception have been absolutely magnificent. They kept me updated
throughout his time there, including using video chat. Towards the end, they made sure he was comfortable and not in any pain. I am very grateful to everyone at Atfield for the care and compassion they showed him, while ensuring we as a family were kept informed.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... we do all love what we do and it was great to have you as part of our Atfield family.


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Review from Kamla J (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the Atfield House facility atmosphere and ambiance calm and efficient with a very high level of care for the service user and visiting family members.


The positive approach of the care staff at Atfield House enabled Mother to progress from being bed bound, on discharge from hospital, to

walking with a frame during her few weeks' stay.


We had a very positive experience and would be very happy to use Atfield House again.


Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for such an uplifting review. I think it says it all! You are right... we all love what we do and it was great to have you as part of our Atfield family.


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Review from J M (Niece of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home, they look after my aunty very well. Staff are very pleasant and caring. The home is very clean and welcoming. Beautiful gardens.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for your kind review. It's amazing to hear how much your mum has improved and is happy. Thanks again for taking the time to review.


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Review from Susan D (Relative of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always lovely and attentive. Very good meals are served in the beautiful dining room with tables for 3 and 4. Enjoyable activities are a regular feature and our aunt has improved greatly since coming to Atfield House Care Home.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for such a lovely review. All our team work hard to get to know our residents with our whole home approach and the continued commitment from all of the team. Thank you very much for your kind words.


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Review from N G (Daughter of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family's experience with Barchester Atfield House Care Home has been a positive one. My mum has been a resident in the Memory Care Unit for almost 5 years. The nursing and care staff are excellent and I trust them completely with my mum in their care. Working day in and day out with residents living
with dementia takes an enormous amount of patience and energy. The staff do an excellent job in the face of a very challenging environment. I'm grateful to them all and wouldn't hesitate in recommending them to families requiring specialist care.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for taking the time to review Atfield house care home and thank you for allowing us to care for your mum, our team really do go above and beyond every day. I will pass your comments on to the team, which I am sure they will be delighted to hear.


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Review from Angela F (Niece of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt entered Atfield House in November 2022, bedridden with very little ability to do anything. Through the care and attention she received whilst there, she has left there today a very different person t the one that entered. She is now able to be out of bed all day and manoeuvre herself in a wheelchair
around to enable to take part in activities. She can also now stand and get herself to the toilet and in and out of the wheelchair. She has left Atfield House to be with her husband in another care home. As a family, we are very grateful to Atfield House staff for their care and the attention she received whilst in their care.

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Review from J D (Friend of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a good atmosphere and most importantly, my friend is very happy there.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for your positive review. Your friend certainly has settled in beautifully, as it was our plan! It is truly lovely to see her enjoying a renewed zest for life.


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Review from Joy R (Civil Partner of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident's son, partner and our two teenage grandchildren (and pet dog) visited this afternoon and we were all looked after like royalty. There were other events happening, which unfortunately we missed, but we were still welcomed and given our own room with coffee, tea and a selection of cakes.
Best of all, I had mentioned that two of the family only ate gluten-free food and the home provided a selection of gluten-free cakes for us, as well as regular cakes. Fantastic. I would also like to emphasise how very welcoming and keen to look after you everyone at the home is. Also how lovely the place looks. A really sweet Valentine's vibe indoors and colourful flowers and plants outside and indoors. It's a lovely place to visit and we all had a great time together. Thank you.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

It is so kind of you to compliment us. We are proud to work at Atfield House and it is always nice to receive good reviews. We really want the residents, and relatives to have a good experience. I will share your review with the team. Thank you


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Review from T D (Husband of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were greeted by the assistant manager and taken to a nice lounge to complete the paperwork and admin. The staff were kind and attentive, everyone tried to make it like a home-from-home. Food was good and everywhere was clean. Nothing seemed to be too much trouble.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for taking the time to leave a review for our home.
It was a pleasure to read your comments and fantastic feedback.
Thank you for a credit of trust whilst choosing our service.


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Review from M T (Nephew of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff and environment. I am always made to feel welcome when I visit.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you so much for your incredibly positive review of Atfield House. We pride ourselves on providing excellent service to all of our residents and visitors so it is lovely to read about your positive experience. I will share your review with the team who will be delighted to read your review.


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Review from P S (Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been happy and comfortable here for several years and have no qualms about the future.

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Review from Michael D (Nephew of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building inside and out always looks clean and tidy every time we visit my aunt. The staff are always very helpful and polite, always offering tea, coffee and biscuits. The staff are attentive to the needs of my aunt and were very helpful with funding information and procedures. I would definitely
recommend this care home.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for your kind comments about our care team. We are pleased to hear how satisfied you are with the care, food and cleanliness. Your feedback will be passed on to the team.


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Review from C M (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my mothers 11 months stay at Atfield House she was extremely well cared for. The staff very quickly learned her likes and dislikes and what was very important to her and the family was always kept informed about her health and welfare. Her personal care was carried out in a very professional,
respectful and gentle way and hearing my mother laughing and chatting with the carers was reassuring. When she managed to join in the activities she really enjoyed herself. Her family and friends were always made to feel welcome when we visited and everyone at Atfield contributed to her well-being. When she started to slip away, she received end-of-life care which led to her peaceful end. The management and admin staff are very approachable and always willing to listen and address any problems. The regular meetings with relatives proved to be very useful in answering any questions and giving us details of forthcoming events and works within the home.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for your kind words and recognition of the team at Atfield. We are really sorry for your loss and we hope that we made your mother's stay at Atfield enjoyable. Your comments will be passed on to the team.


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Review from D B (Friend of Resident) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The admin staff are very welcoming and supportive, Care staff are exceptional. Nothing is ever too much trouble. Communication is much improved over recent months with regard to activities taking place-post Covid. Thank you to the team at Atfield House for making this difficult process easy.

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Review from A E (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The highest level of service is offered at this care home. The staff are exceptional and a really caring group of people. Highly recommend for your loved ones.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for taking the time to complete the questionnaire with such lovely comments. It is so lovely to see the five-star reviews which match everything that your mother deserves.
I will make sure the team are made aware of your comments.


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Review from H G (Wife of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after very well in Atfield House where he spent the last eight months of his life. The decision to take him to a nursing home was the most difficult decision I had ever had to make. It means a lot to me to know he was in safe hands. The home is run professionally with a high standard
of care and excellent food. The atmosphere is friendly and welcoming. I would have no hesitation in recommending this home.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you very much for your taking the time to leave a review for our home. It was a pleasure to read your comments and fantastic feedback. Thank you for a credit of trust whilst choosing our service.


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Review from Edward A (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed at Barchester Atfield House in January 2020 for respite after two leg breaks. Throughout her two and a half years and through Covid she received excellent care. Thank you for all of your kindness throughout this difficult time.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thanks so much for taking the time to give us a lovely review, your mum was a much-treasured resident in our Castle In Unit. Thank you for your kind words, I will also pass your thanks on to our lovely team!


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Review from R G (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm hugely grateful to the Atfield House Care Home team. They made mum's last days very comfortable and she was in clean clothes every time I visited she would have appreciated that. Her room was peaceful and calm. The staff were practical and upfront in describing mums condition. I really appreciated
that approach so I could be well prepared for the final outcome. One tiny niggle- There was mould on one sippy cup, mum had not eaten or drunk anything so I guess it was just sat there for a while.

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Review from K B (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at Atfield House Care Home for over five years. She has Dementia but seems very happy. She is well cared for. The food is excellent and plentiful. The staff are welcoming and take great care of all my mother's needs. The home is well-run and holds regular meetings with relatives. It
is expensive, but in my opinion, is worth it for peace of mind knowing that my mother is well cared for.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for taking the time to pass on such positive comments regarding Atfield House, it is really lovely to receive comments from a family member and I will ensure your kind words are passed on to our team.


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Barchester Atfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Barchester Atfield House Care Home is calculated as follows: ( (595 Excellents x 5) + (167 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 774 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Atfield House Care Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (9)

Subin

Subin Sebastian

Job Title: General Manager

Joined: 2022

Hi, my name is Subin, and I am the General Manager here at Atfield House.
I transferred here from another Barchester Healthcare care home in Chippenham.
I joined Barchester in 2019 and I have been the General Manager of Atfield House Nursing Home since 2022, I am committed to ensuring the residents receive the very highest standard of care, and I am passionate about developing and leading my team in a way in which they are empowered to use their skills and knowledge for the wellbeing of those we support. I am so proud to receive the CQC inspection report with one outstanding rating under a responsive domain. My favourite part of the job is meeting all our residents and finding out about their life and backgrounds -I have met some really interesting people throughout my career and I think life history plays such a vital part in everyone’s care. My vision for Atfield House is to create a “ home away from home environment for our residents and be one big happy family.


I have over 14 years of experience in the care sector and I have recently completed my Step up programme with Warwick University. I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elder life purpose to enable residents to engage in a fulfilled life. lam passionate about delivering the levels and standards of care that I would expect for my own parents. My biggest achievement is Making a difference in people's lives throughout my career. I strive to continually develop which ensures that the individuals I care for experience the very best care and life enrichment in later life. Every day is an achievement, delivering and pushing the levels of care to exceed the expectations of Barchester and myself.


Carmen

Carmen Bilbiie

Job Title: Deputy Manager

Joined: 2004

I started working in Atfield House in 2004 as a Carer, and was eventually promoted to General Nurse, Head of Unit and, finally, Deputy Manager. I consider Atfield to be one of the most welcoming and friendly homes. My role is to ensure that all residents receive the highest standard of care and always take into account personal wishes and requirements. I focus on delivering person-centred care to support residents in understanding the aging process, to maximize their independence, and create a safe, homely environment for everyone in the home. I offer support and guidance to all Nurses and Carers and work closely with external healthcare professionals.


Carole

Carole Horwood

Job Title: Receptionist

Joined: 1997

I have been working at Atfield House since the home opened. I love my job, meeting and helping so many people.


Robert

Robert Rakoczy

Job Title: Head Chef

Joined: 2006

I have been working at Atfield House since 2006. I am now Head Chef, my role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food I have prepared.


Christina

Christina Surugiu

Job Title: Registered General Nurse

Joined: 2020

Hi, Im Christina I started working at Atfield House back in 2020. I really enjoy my role here. The team are great and we work very well together. It is a pleasure looking after our wonderful residents every day.


Suresh

Suresh Kumar

Job Title: Head of Maintenance

Joined: 2022

I have been working at Atfield House since October 2022 as a Health Care Assistant. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Maintenance this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as a Head of Maintenance it has boosted my confidence and inspires me to achieve more. My responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone at Atfield House.


Dielle

Dielle Makaj

Job Title: Head of Housekeeping

Joined: 2022

I have been working at Atfield House since February 2022. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Housekeeping this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as head of Housekeeping; it has boosted my confidence and inspired me to achieve more.


Jayshree

Jayshree Sheraji

Job Title: Healthcare assistant

Joined: 2005

I am a senior carer here at Atfield House and have been here for 16 years. I enjoy looking after people and we have a very good team here that make that possible. 


Cynthia

Cynthia Johnson

Job Title: Healthcare assistant

Joined: 2020

I have been a member of the care team since 2020. In this time, I have learnt a lot. They are a great team to be part of and we all work very well together. Previously, I was a Chef and Manager of a Caribbean restaurant two very diverse roles for me. However one I enjoy a lot.