Barchester Atfield House Care Home

St John's Road, Isleworth TW7 6UH
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9.8 136 Reviews
  • Barchester Atfield House Care Home, Isleworth
Atfield House is a modern, purpose built home set on beautifully landscaped gardens. The care provider is located in Isleworth; opposite St. John's Park and close to Syon Park, Kew Gardens and the Thames Riverside.

The facility provide first-class nursing and residential care and also provide expert care for those with Dementia in their Memory Lane Community and have a facility for palliative care.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The teams dedication can be seen across the board - in cooking, hospitality and in organising activities for residents.

Activities plans are crafted to suit the individual interests and hobbies of the home's residents, and an enclosed sensory garden is a great place for Memory Lane patients to relax and spend some quality time.

Professionals are delighted to welcome visitors to the home.

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Care Provided by Barchester Atfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Subin Sebastian (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Atfield House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,257

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Atfield House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Atfield House Care Home Reviews (136)

Total of 136, showing 81-100
9.8

Barchester Atfield House Care Home has a Review Score of 9.8 (9.753) out of 10, based on 66 reviews in the last 2 years. Over all time Barchester Atfield House Care Home has 136 reviews.

Overall Experience

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Review from S P (Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service that I receive and the conditions I am living in.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for taking the time to complete the survey and please be assured that we will continue to impress you.


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Review from Kerry W (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone at Atfield House Care Home for looking after my dad so well in his final weeks. We were so delighted that he came to stay with you and experienced the wonderful ethos and calm approach. The home is beautiful and we were very impressed. We wholeheartedly recommend Atfield House
Care Home with all our thanks.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for the kind review, Kerry! We work hard to meet expectations like yours and were happy to hear we hit the mark for your dad. We will keep in touch!


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Review from Maureen N (Wife of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were so pleased with the care given to my husband in his final days. The atmosphere was always cheerful and friendly.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you so much for your kind words, Maureen. We really appreciate you taking the time to share your experience with us!


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Review from M F (Respite Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been happy staying here.
Very pleasant surroundings.
Staff very supportive.

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Review from Lynne W (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sincere thanks to the wonderful carers, nurses and management team at Atfield House for ensuring my mum's final year and a half spent in residence was a caring, warm and attentive experience. I feel so comforted to have my dear mum close by and in such caring and capable hands. I recommend Atfield
House considering residential nursing care.

Reply from Subin Sebastian, Manager at Barchester Atfield House Care Home

Thank you for your positive review. It was a privilege and honour to care for your Mum! I will pass on your kind comments to our team!


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Review from J S (Friend of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy with the care provided. The care staff were approachable, caring and efficient taking into account staffing difficulties during Covid and this is reflected in the Good as opposed to Excellent in some of the categories. She was a very picky eater but I believe the management tried hard
to accommodate her which at the time she didn't quite appreciate. I couldn't have found a more suitable local environment for her. Thank you.

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Review from P W (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so kind and caring to my dad. They are also helpful and polite when I visit, offering us refreshments. For my dad's 97th Birthday they arranged for us to have time with him as a family in the lounge and provided drinks and refreshments. They are all amazing and do a wonderful job.
Thank you for all you do for my dad and the care you give him.

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Review from Cheryl P (Daughter of Resident) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my Dads 97th birthday and the family visited the home. We were treated by the lovely staff at Barchester Atfield House Care Home and were allowed to use their comfortable and pleasant lounge area. We were presented with a delicious buffet and cake. My family and Dad had a fabulous day and I would
like to thank, we all did, want to thank Atfield House for their time, consideration and welcome. We are happy that our father lives there.

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Review from Christine D (Daughter of Resident) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at the home. Yesterday was his 97th birthday, and some of my family made a celebratory visit. The staff allowed us the personal use of the lounge and laid on sandwiches and a lovely cake. We had a very pleasant visit, made possible by the wonderful staff at Atfield. Thank you
very much.

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Review from Fiona C (Daughter of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our mum receives. I wish we were aware of this care home sooner.
Lovely staff and exceptionally clean. Mum just seems so content and actually sits with other residents rather than staying in her room alone.
Keep up the good work.

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Review from Eileen P (Day Care) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are very friendly and welcoming, they provide excellent care to the residents. They always go the extra mile with care and attention to residents.
The home is beautifully decorated and presented and always immaculately clean. There is nothing the staff won't do to ensure the resident
is cared for to the highest standard.
The meals are fresh and are very good.

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Review from Helen Q (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Atfield House back in January with mobility issues and dementia. Since being at Atfield House, both I and my mum have found the staff to be very caring, compassionate and accommodating. The lady on reception has always been very welcoming, and informative and has gone above
and beyond during these difficult times. The accommodation itself is very clean and the foods on offer to the residents throughout the day are very nutritional and well presented. My mum has also been offered food whilst visiting, which I felt was very nice and not something which we expected.
My dad is treated with dignity and the girls that care for him on a daily basis always try and put a smile on his face and treat him as though he were family, this is something which means a lot to me and my mum whilst we are not with him. A big thank you to all the staff for making this transition so much easier.

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Review from J T (Relative of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was a resident at Atfield House for three years. During that time she was looked after extremely well. The facilities in the home are excellent, the staff are welcoming. The decor in the communal rooms are second to none. The coffee lounge was a delightful place to sit and read a newspaper.
When joining my cousin for lunch I particularly enjoyed having a sherry and meeting other residents beforehand. At the end of her life, my cousin was treated with care and dignity. I cannot thank the staff enough for their help and support during this difficult time.

Reply from Elaine Robson, GeneralManager at Barchester Atfield House Care Home

Thank you so much for taking the time to complete a review. Your cousin will be missed by all at Atfield House.


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Review from P R (Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Variety and quality of food is particularly good.

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Review from M D (Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here. Staff are great. I enjoy the garden. Good room and food.

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Review from J K (Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been described as 'clinically extremely vulnerable' because of a previous lung infection. I was transferred from hospital just after Christmas (2020). I have had excellent care at Atfield House and found the staff very kind and attentive. At the end of April, I am feeling well and I expect to
return home quite soon. I thank all the nurses and assistants for their kindness.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you for your review. It has been our pleasure to have you stay with us. We know you will continue to get stronger and our door is always open should you want to return.


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Review from Alfio A (Son of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my father was only in your company for a week, there was frequent contact updating us on his condition. All staff were amazing. Unfortunately he passed away but I believe this care home was the best option as they looked after him really well.

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Review from G Y (Friend of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of communication prior to selecting the home was very efficient, patient and flexible. I chose this home based on their CQC rating.
The staff were compassionate, yet rigorous in adhering to government guidelines. The visitor's suite was a great provision alongside the efficient booking
method and reminders. I was impressed with the professionalism of the nurses and their ability to communicate challenging messages and indeed with enabling last days face to face visits with all that entailed.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you for your review and your lovely comments. I will make sure that I feed back to all the staff as well as our nursing staff. We do pride ourselves on professionalism and compassion so It is always nice to hear from relatives and friends too.


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Review from Ian F (Son of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Atfield since August as her dementia became too bad for her to live alone and care for herself. The team at Atfield have been excellent. They are always polite and helpful. They have kept us updated on Mum's health every step of the way. On visiting Mum in the new, Covid secure visiting
suite, we could see just how much her health, weight and appearance had improved. She also appeared to be very well settled, despite her initial resistance.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you so much for your kind review. We love having Mum live with us and we can see the change in her too. The visiting suite has been a welcomed addition to the home. We are pleased we can offer a safe place to visit.


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Review from S T (Friend of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care and professionalism of the staff at Atfield Care Home exceptional and would rate it highly in every aspect. During these surreal times and during total lockdown my telephone enquiries were always dealt with promptly and backed up with further calls from the home providing me with detailed
updates. Overall I was always given the reassurance I required. Many thanks to all.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Barchester Atfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Barchester Atfield House Care Home is calculated as follows: ( (595 Excellents x 5) + (167 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 774 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Atfield House Care Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (9)

Subin

Subin Sebastian

Job Title: General Manager

Joined: 2022

Hi, my name is Subin, and I am the General Manager here at Atfield House.
I transferred here from another Barchester Healthcare care home in Chippenham.
I joined Barchester in 2019 and I have been the General Manager of Atfield House Nursing Home since 2022, I am committed to ensuring the residents receive the very highest standard of care, and I am passionate about developing and leading my team in a way in which they are empowered to use their skills and knowledge for the wellbeing of those we support. I am so proud to receive the CQC inspection report with one outstanding rating under a responsive domain. My favourite part of the job is meeting all our residents and finding out about their life and backgrounds -I have met some really interesting people throughout my career and I think life history plays such a vital part in everyone’s care. My vision for Atfield House is to create a “ home away from home environment for our residents and be one big happy family.


I have over 14 years of experience in the care sector and I have recently completed my Step up programme with Warwick University. I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elder life purpose to enable residents to engage in a fulfilled life. lam passionate about delivering the levels and standards of care that I would expect for my own parents. My biggest achievement is Making a difference in people's lives throughout my career. I strive to continually develop which ensures that the individuals I care for experience the very best care and life enrichment in later life. Every day is an achievement, delivering and pushing the levels of care to exceed the expectations of Barchester and myself.


Carmen

Carmen Bilbiie

Job Title: Deputy Manager

Joined: 2004

I started working in Atfield House in 2004 as a Carer, and was eventually promoted to General Nurse, Head of Unit and, finally, Deputy Manager. I consider Atfield to be one of the most welcoming and friendly homes. My role is to ensure that all residents receive the highest standard of care and always take into account personal wishes and requirements. I focus on delivering person-centred care to support residents in understanding the aging process, to maximize their independence, and create a safe, homely environment for everyone in the home. I offer support and guidance to all Nurses and Carers and work closely with external healthcare professionals.


Carole

Carole Horwood

Job Title: Receptionist

Joined: 1997

I have been working at Atfield House since the home opened. I love my job, meeting and helping so many people.


Robert

Robert Rakoczy

Job Title: Head Chef

Joined: 2006

I have been working at Atfield House since 2006. I am now Head Chef, my role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food I have prepared.


Christina

Christina Surugiu

Job Title: Registered General Nurse

Joined: 2020

Hi, Im Christina I started working at Atfield House back in 2020. I really enjoy my role here. The team are great and we work very well together. It is a pleasure looking after our wonderful residents every day.


Suresh

Suresh Kumar

Job Title: Head of Maintenance

Joined: 2022

I have been working at Atfield House since October 2022 as a Health Care Assistant. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Maintenance this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as a Head of Maintenance it has boosted my confidence and inspires me to achieve more. My responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone at Atfield House.


Dielle

Dielle Makaj

Job Title: Head of Housekeeping

Joined: 2022

I have been working at Atfield House since February 2022. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Housekeeping this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as head of Housekeeping; it has boosted my confidence and inspired me to achieve more.


Jayshree

Jayshree Sheraji

Job Title: Healthcare assistant

Joined: 2005

I am a senior carer here at Atfield House and have been here for 16 years. I enjoy looking after people and we have a very good team here that make that possible. 


Cynthia

Cynthia Johnson

Job Title: Healthcare assistant

Joined: 2020

I have been a member of the care team since 2020. In this time, I have learnt a lot. They are a great team to be part of and we all work very well together. Previously, I was a Chef and Manager of a Caribbean restaurant two very diverse roles for me. However one I enjoy a lot.