Barchester Atfield House Care Home

St John's Road, Isleworth TW7 6UH
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9.8 136 Reviews
  • Barchester Atfield House Care Home, Isleworth
Atfield House is a modern, purpose built home set on beautifully landscaped gardens. The care provider is located in Isleworth; opposite St. John's Park and close to Syon Park, Kew Gardens and the Thames Riverside.

The facility provide first-class nursing and residential care and also provide expert care for those with Dementia in their Memory Lane Community and have a facility for palliative care.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The teams dedication can be seen across the board - in cooking, hospitality and in organising activities for residents.

Activities plans are crafted to suit the individual interests and hobbies of the home's residents, and an enclosed sensory garden is a great place for Memory Lane patients to relax and spend some quality time.

Professionals are delighted to welcome visitors to the home.

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Care Provided by Barchester Atfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Subin Sebastian (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Atfield House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,257

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Atfield House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Atfield House Care Home Reviews (136)

Total of 136, showing 101-120
9.8

Barchester Atfield House Care Home has a Review Score of 9.8 (9.753) out of 10, based on 66 reviews in the last 2 years. Over all time Barchester Atfield House Care Home has 136 reviews.

Overall Experience

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Review from C L (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum wasn't at Atfield House for long, the staff were extremely kind, professional and always put my mum's needs first. They explained everything to us in a way we were able to understand at this very difficult time, nothing was too much trouble. As a family, we feel that they made my mum's
last few weeks comfortable, and they treated my mum like their own. Thank you.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you for your lovely words. It was our pleasure to be able to nurse Mum until the end. We hope you are keeping well. Take care.


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Review from A C (Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find anything wrong.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you so much for your review. We appreciate your feedback.


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Review from Paul R (Friend of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good visit, felt safe and well looked after.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you so much for your review. We take the safety of our residents and guests very seriously, especially now, so its nice that you felt that way when visiting our garden.


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Review from I G (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room is very comfortable also the lounge. All the staff are caring and friendly and the food is very good.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you for your comments. We know you enjoy sitting in the lounge and watching the view. We will also pass on your feedback to our caring staff and our chef too.


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Review from Ian N (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like everything. The care is superb. The food is fantastic. The bedrooms are nice and bright. Nothing is too much trouble.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you. We very much enjoy your staying with us too. Thank you for watering and looking after our tomato plants. They are really thriving now.


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Review from Stuart H (Grandson of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff. Granny is very happy here. Staff make us feel welcome and appear happy and cheerful. I love the fact I can speak to Granny when I ring the home. One thing to recommend would be online meetings/zoom/facetime? if possible. We looked at many care homes and are very satisfied that this
one is the best for granny.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you so much for your lovely comments and feedback. We do relatives meetings via Zoom. Apologies, we will make sure you are included in the next one as they are very popular.


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Review from T M (Daughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am constantly overwhelmed by the love and care shown to my mum. She has been a resident for six years, and it is a testament to the people at Atfield that she continues to thrive. Thank you.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you so much for your lovely words. She is a pleasure to care for, we look forward to many more years with her to come.


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Review from L M (Friend of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would tell anybody about the nursing team as it is very nice. I would like to go there myself. Staff very good and nice. It is run very well.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you for your lovely review. We will pass your comments on to all of our staff, as they work really hard to make sure its a lovely, caring and safe environment for everyone. We would also love to have you when you are ready to come on in.


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Review from Jean C (Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. The staff are very nice. happy with the food.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you for your comments, Jean. We love having you and we will let the Chef know that he is doing a grand job with the food too.


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Review from Lois H (Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice view. Good food. Very pleasant staff. I can't fault anything.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you Lois. We know you love your view overlooking the park and being able to watch the children play. We will pass on your comments to the staff and the chef too.


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Review from G M (Cousin of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin was admitted to Atfield House, initially for respite care, followed, after two months, by full-time care.
From the very first day of admission, Atfield House has provided respectful and safe primary care and support for our cousin, whilst also ensuring that our family were warmly welcomed
by all staff, and kept informed of her condition on a regular basis. Additionally, we were encouraged to communicate with the care home as often as we wished. At all times our calls have been dealt with promptly and with a friendly approach.
The team at Atfield House have always informed the family of any changes to our cousin's condition and provided reassurance at all times.
As we live some distance away from London, this approach has always been very reassuring for the family.
Our cousin is supported 24/7 by the care home staff and has all her medical and social needs met.
We have no hesitation in recommending Atfield House to any family in a similar situation.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you for taking the time to complete a review for us. We know this is a busy time for everyone. We strive to give the best care always. We look forward to seeing you when we can.


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Review from Neil H (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became unable to look after herself a couple of years ago and so the difficult task of considering where she should live began. Fortunately, we discovered Atfield House locally to where I live and after an initial trial period, Mum has lived there ever since. She lived alone for over 20 years but
the home has been exceptional in including her with staff and other residents. She loves the staff without exception, she loves the food she is provided with and has made several very good friends.
During the current COVID-19 lockdown period the home has continued to care in every possible way. We were allowed our first visit in 3 months this week, and the home's organisation of this is further proof of the exceptional skills and care the staff and management provide. I am so grateful to have found, in my opinion, the perfect home for Mum, thank you Atfield House!

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you for your comments. Mum has settled in so well living here, and we know she is very happy. She is a pleasure to care for. She really enjoyed the visit with you the other day. We made sure she got her bag of goodies that you left for her too.


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Review from Chris B (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the quality of care and facilities afforded by the staff and facilities at Atfield House. Four years ago they cared for my father who was suffering from dementia for a period of over a year. He couldn't have been better looked after. My mother, too, has been an Atfield
resident since February 2018 and has received a similar quality of care. Since the start of the lockdown, with the widespread anxiety of COVID-19 in care homes nationally, I and my family have been reassured by the knowledge that she is in the best possible hands. The professionalism and dedication of the staff during this fraught period has been heartwarming and awe-inspiring. We are hugely appreciative of them.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you so much for your lovely comments. We love having mum here with us. Your continued support is very appreciated as were the chocolate we received - a really nice treat for everyone.


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Review from Noreen C (Niece of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last month of her life here, having been transferred from Clayponds Hospital. Because of Covid-19 it was not possible to visit her but I phoned regularly and every time I was greeted very helpfully and spoke to someone who was fully informed about my aunt’s health. On her last day
I was allowed to visit and spend my aunt’s last moments with her. That was the first time I saw inside the home and was so impressed! Beautiful rooms, immaculately clean and, most importantly, every member of staff I met was so very caring. Very happy that my aunt ended her life here and very grateful to all the staff.

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Review from M B (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had two happy years at Atfield House and passed away peacefully in June 2019.
Staff are hardworking, caring, kind, friendly and professional. They treated Mum with dignity, respect and politeness, always sensitive to her individual needs. Her room was comfortable with an ensuite. Mum felt safe
and I had peace of mind. I was consulted on changing health issues and care plan, contacted immediately if necessary. Nurses and carers were supportive, helpful and understanding. GP visits, physiotherapist twice weekly, podiatrist regularly. The Manager is helpful and approachable with an open door policy, concerns and problems dealt with promptly. Facilities are clean, tidy and well kept, dining room with good menus, looking out onto a lovely garden. Hairdressing salon on site. Daily activities, musical and seasonal events during the year. Atfield House offers a welcoming happy 'home from home' with excellent quality care, the only place I trusted to care for my dear Mum. I am so grateful for all they did.

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Review from M R (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see Atfield House on an open day; purely by chance. I was very pleased I went and impressed by the appearance and decor throughout. The management has been very helpful and supportive throughout. My mother is a resident there, and I believe they have looked after her well.

Reply from Elaine Robson, GeneralManager at Barchester Atfield House Care Home

Thank you for taking the time to complete a review at this difficult time for you and your family. Look forward to seeing you at the Friends of Atfield coffee mornings.


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Review from D M (Niece of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely facility, bright, clean and welcoming. The staff were lovely - friendly, patient and caring. Meals were very nice with multiple choice.
Really liked the choice of the formal dining room which overlooked beautiful gardens.
The drop-in cafe was a great place to sit and read the paper in quiet,
tasteful surroundings - a lovely space to entertain visitors.

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Review from Terrie G (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted in November 2018 and throughout her four months there until her death. I have nothing but praise for this care home. The staff and management are so caring and made this very difficult time a lot easier to bear.

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Review from Yvonne D (Daughter of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. My mother has been in 8 different homes for respite and 1 permanent care. She is very happy here and I have peace of mind, especially when I am away knowing that she is happy, well fed and cared for. The staff are well trained, loving and encouraging. Everyone works as a team including management.
Residents have access to a TV room, a lounge/dining area with weekly entertainment and a quiet room. The meals are freshly cooked, varied quality menus with options. The Manager has an open door policy and encourages relatives/residents to approach her as soon as they have an issue so that she can investigate and action immediately rather than wait until problems escalate resulting in disgruntled residents and relatives which sadly has a negative effect on others. Our friends are very impressed with the high quality of staff and meals and comment that the residents look happy and well cared for in this Home. They have also noticed a positive change in my mother in this Home.

Reply from Elaine Robson, General Manager at Barchester Atfield House Care Home

Thank you for your continued support, it is very encouraging for all working at Atfield House to hear they are doing a good job.


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Review from K H (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum enjoys many activities at Atfield House. She has a comfortable ensuite bedroom and is looked after by attentive and dedicated carers - all of whom have an amazing work ethic. Full-time nurses and an on-demand doctor, keeps my Mum safe and healthy. Delicious food, hot and cold drinks - friendly
cooks and waiting staff in the immaculate dining room. There is a free laundry service, manicure, pedicure, massage and hairdressing is available at a cost. My Mum is happy - I am happy.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Barchester Atfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Barchester Atfield House Care Home is calculated as follows: ( (595 Excellents x 5) + (167 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 774 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Atfield House Care Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (9)

Subin

Subin Sebastian

Job Title: General Manager

Joined: 2022

Hi, my name is Subin, and I am the General Manager here at Atfield House.
I transferred here from another Barchester Healthcare care home in Chippenham.
I joined Barchester in 2019 and I have been the General Manager of Atfield House Nursing Home since 2022, I am committed to ensuring the residents receive the very highest standard of care, and I am passionate about developing and leading my team in a way in which they are empowered to use their skills and knowledge for the wellbeing of those we support. I am so proud to receive the CQC inspection report with one outstanding rating under a responsive domain. My favourite part of the job is meeting all our residents and finding out about their life and backgrounds -I have met some really interesting people throughout my career and I think life history plays such a vital part in everyone’s care. My vision for Atfield House is to create a “ home away from home environment for our residents and be one big happy family.


I have over 14 years of experience in the care sector and I have recently completed my Step up programme with Warwick University. I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elder life purpose to enable residents to engage in a fulfilled life. lam passionate about delivering the levels and standards of care that I would expect for my own parents. My biggest achievement is Making a difference in people's lives throughout my career. I strive to continually develop which ensures that the individuals I care for experience the very best care and life enrichment in later life. Every day is an achievement, delivering and pushing the levels of care to exceed the expectations of Barchester and myself.


Carmen

Carmen Bilbiie

Job Title: Deputy Manager

Joined: 2004

I started working in Atfield House in 2004 as a Carer, and was eventually promoted to General Nurse, Head of Unit and, finally, Deputy Manager. I consider Atfield to be one of the most welcoming and friendly homes. My role is to ensure that all residents receive the highest standard of care and always take into account personal wishes and requirements. I focus on delivering person-centred care to support residents in understanding the aging process, to maximize their independence, and create a safe, homely environment for everyone in the home. I offer support and guidance to all Nurses and Carers and work closely with external healthcare professionals.


Carole

Carole Horwood

Job Title: Receptionist

Joined: 1997

I have been working at Atfield House since the home opened. I love my job, meeting and helping so many people.


Robert

Robert Rakoczy

Job Title: Head Chef

Joined: 2006

I have been working at Atfield House since 2006. I am now Head Chef, my role is to produce a fresh, nutritious and well-balanced menu suited to the needs of each resident. I enjoy chatting with residents and their visitors and ensuring that they enjoy the food I have prepared.


Christina

Christina Surugiu

Job Title: Registered General Nurse

Joined: 2020

Hi, Im Christina I started working at Atfield House back in 2020. I really enjoy my role here. The team are great and we work very well together. It is a pleasure looking after our wonderful residents every day.


Suresh

Suresh Kumar

Job Title: Head of Maintenance

Joined: 2022

I have been working at Atfield House since October 2022 as a Health Care Assistant. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Maintenance this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as a Head of Maintenance it has boosted my confidence and inspires me to achieve more. My responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone at Atfield House.


Dielle

Dielle Makaj

Job Title: Head of Housekeeping

Joined: 2022

I have been working at Atfield House since February 2022. During this period of time, I have faced many challenges and hurdles in order to reach the position I am in today. I have been recently promoted to Head of Housekeeping this wouldn’t have been possible without the incredible team that we have here. I enjoy my role as head of Housekeeping; it has boosted my confidence and inspired me to achieve more.


Jayshree

Jayshree Sheraji

Job Title: Healthcare assistant

Joined: 2005

I am a senior carer here at Atfield House and have been here for 16 years. I enjoy looking after people and we have a very good team here that make that possible. 


Cynthia

Cynthia Johnson

Job Title: Healthcare assistant

Joined: 2020

I have been a member of the care team since 2020. In this time, I have learnt a lot. They are a great team to be part of and we all work very well together. Previously, I was a Chef and Manager of a Caribbean restaurant two very diverse roles for me. However one I enjoy a lot.