St Aubyns Nursing Home has a Review Score of 9.4 (9.397) out of 10, based on 7 reviews in the last 2 years. Over all time St Aubyns Nursing Home has 21 reviews.
Overall Experience
15
3
3
0
0
Date Published
21
3
7
7
14
Reviewer Connection to St Aubyns Nursing Home
11
3
2
1
1
1
1
1
Overall Experience
15
3
3
0
0
Date Published
21
3
7
7
14
Review from G K (Son of Resident) published on 12 November 2024
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
I was initially sceptical of St Aubyns Nursing Home as I had visited care homes but they soon won me over. My father had complex needs and the staff always went above and beyond. If you require a nursing home with dementia need, I cannot recommend them highly enough.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul C (Son of Resident) published on 14 October 2024
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
The staff and residents always seem happy, friendly and extremely caring. The staff are always attentive to the needs of the residents. I have now experienced two members of my family residing here and highly recommend this home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 9 October 2024
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I can't speak highly enough of St Aubyns. My mum spent her final months here and the care she received was exceptional. The nursing staff kept us informed at all times with everything that was going on with Mum. So much so they contacted me and sister when Mum's breathing changed so we were there when
MUm took her final breath. And they were so kind and considerate when Mum passed.
A big big thank you to everyone at Sy Aubyns, we cannot thank you enough.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kay D (Daughter of Resident) published on 14 August 2024
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I would like to thank everyone at the care home for the love and care they showed my mum and us as a family. She was only there for a short time but was looked after with so much respect and kindness.
She sadly passed away yesterday morning with her family around her.
The home made this difficult
and emotional time easier to bear with such compassion, generosity and hospitality, keeping us supplied with tea/coffee and snacks throughout 2 long days and nights.
This made the loss of our much-loved mother, grandmother and great-grandmother so much easier to bear.
Once again thank you to all the staff at St Aubyn's.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shirley P (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
We are delighted with this care home. It is excellent in all aspects, dad is happy and safe. The staff are wonderful. It is well-led and managed. A huge thank you to everyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jessica L (Granddaughter of Resident) published on 9 April 2024
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
All staff are really polite and do their best to include residents and give them a sense of routine. My nan's condition has improved since being in this home for four years. Her wellbeing is in the best interest of the staff members and I am glad she's happy and safe.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lisa H (Niece of Resident) published on 1 April 2024
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
I am really pleased with my aunty's care and the support she gets here. All the staff are very friendly and warm to everyone. My aunty's always smiling and she is quite happy in here.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frankie C (Daughter of Resident) published on 16 March 2023
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
We want as a family to say a big thank you to all the staff of St Aubyns. The care, professionalism, love, respect, understanding and compassion that was given to our father was above and beyond. It was also shown to us as a family throughout his stay. On the last day, they were very attentive, making
sure all our father's needs were met and also ours as a family; they couldn’t have done more. You are a fantastic team; we will miss you all too.
Reply from Sheena John, Manager at St Aubyns Nursing Home
Thank you very much for your recognition of our hard work and what we do at St Aubyns; it does make a big difference.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N C (Granddaughter of Resident) published on 15 April 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I cannot thank all the team at St Aubyns enough for how they cared for my grandmother in her final days.
They all went above and beyond and treated her like family. My nan was a fiercely independent woman her entire life, and we knew that going to a home would be difficult for her, but her care was
too complex for us to manage.
She was treated with dignity and respect, communication was excellent, and in her final moments, we were all there with her, being supported by this excellent and loving team. She was comfortable, clean and content, being treated to her favourite things.
Their commitment to their residents is astounding.
For one of the most difficult phases of our lives, it was made so much easier to manage with St Aubyns, who took care of us too in our darkest moments. I really can’t put it into words how amazing they are.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela R (Resident) published on 8 April 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience3.0 out of 5
Quite nice - but there are problems about conversing. Sometimes do not get more to eat if you want it. Not a lot of activities as the activity lady is called to do other jobs. The more vulnerable are attended to first.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
The staff are very caring and treat my mum well. There is a family atmosphere there as everyone knows all the residents, family, friends and visitors.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gaynor H (Daughter of Resident) published on 9 September 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
St. Aubyns is amazing. My mum is cared for like she is family. My mum's aides are angels. I live a long way away but am comforted by knowing she is cared for so much. Home-cooked food is served: soups, desserts, and roast dinners as well as old favorites and sandwiches; there's always tea and cakes
or biscuits and snacks for visitors. The Christmas party is brilliant! The staff put on a show for residents and their family members and there's so much delicious food for everyone - I look forward to it every year and plan my visits around it. This home is real and just like the times the residents remember. It might not be the fanciest to look at but what's more important is how the residents feel and how they are treated. I looked at many, many homes for my mum - lots were fancy with piano bars and all mod cons my mum has never been to a piano bar in her life! I am blessed to have found St. Aubyns. 100% highly recommend to anyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacky E (Daughter of Resident) published on 22 January 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
As a family, we cannot thank the St Aubyns staff enough for taking care of our father. He was bed-bound and could barely move following a stroke. All his care focussed on him. Before he moved in, they spoke to us and asked all about dad, what he liked, didn't like. Because he liked to sing, we often
found staff singing with him. We are a large family and dad had visitors every day, we did not always go in at the same time but there were always staff about for dad and the other residents.
There are newer, smarter nursing homes but if you want your loved one cared for with staff who nurse from the heart then choose St Aubyns.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne T (Daughter of Resident) published on 23 August 2019
Submitted via Website •
Report
Overall ExperienceOverall Experience3.0 out of 5
My mother was very comfortable in this home, they were warm loving and very caring, nothing was too much trouble. All the staff work so hard and being a small home it is very homely, like a big family. I can't thank them enough for easing my problems. Being a carer for my mum for 6 years I know how
hard it can be to do this job, their support was greatly appreciated right to the end.
Reply from Sheena John, Manager at St Aubyns Nursing Home
Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bernadette D (Sister of Resident) published on 5 August 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
My sister was resident in St Aubyns for 2 1/2 years. The staff, carers and nursing staff were the very best one could ever find. They were dedicated and committed to ensuring all residents received kindness, compassion, attention and indeed love. They were patient, warm and friendly and helped to create
a family and homely atmosphere. My sister was very happy in St. Aubyns and the care she received in the last few years of her life was exceptional in every way.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie D (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Mum lived in this home for 4 1/2 years. She was very happy and well looked after. They made me so welcome every time I paid Mum a visit, which was 2/3 times a week. My mum passed away in the home on 19th February at 95 years old. All the staff were wonderful as always on her last day of life and to
me I have felt as if I was part of the family as that is what it is! All friends and family agreed with me when they paid Mum a visit. Thank you St Aubyns.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John M (Husband of Resident) published on 26 July 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
The nursing staff and others were fully committed to caring for my wife. They regularly/constantly attended for feeding, hygiene and nutrition and they were always cheerful and happy and the atmosphere was of love and care.
I will always recommend St Aubyns, my only regret was that my wife's stay
only lasted from November 2018 to April 2019.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Natasha M (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
When I first visited on behalf of my father I felt like it was the right place for him. A homely feel, not too large, no "nursing home smell" and friendly staff that were sitting and chatting to all residents.
My father felt welcome in the home and was comfortable there, his needs were met well and
with dignity. He loved all the staff there and they went out of their way to make him feel comfortable. It was always clean, dad loved the food (he put on a lot of weight there!) and was allowed freedom to continue his hobbies. A wonderful caring home I would recommend to anyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lily U (Wife of Resident) published on 22 July 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience3.0 out of 5
All helpful and friendly staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison B (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
I would like to say that the overall care of my father has been excellent. The home is well run, the staff approachable and helpful, and the rooms clean and tidy. I never had cause for concern and the staff always kept me informed of any deterioration in my father's health etc. I would certainly recommend
St Aubyns.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 9.4 (9.397)
Overview of Review Score
The Review Score of 9.4 (9.397) out of 10 for St Aubyns Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for St Aubyns Nursing Home is calculated as follows:
(
(67 Excellents x 5)
+
(10 Goods x 4)
+
(3 Satisfactorys x 3)
)
÷ 80 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.597 Points relating to the number of positive Reviews for St Aubyns Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
= 3.7
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 39 registered maximum number of service users is 7.8. 7 Positive Reviews ÷ 7.8 = 0.897
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 20 Feb 2020
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about St Aubyns Nursing Home
What types of Care is St Aubyns Nursing Home registered for?
Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does St Aubyns Nursing Home provide?
Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does St Aubyns Nursing Home have?
There are 19 Single Rooms and 10 Couples/Companion Rooms.
What are the Facilities & Services at St Aubyns Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is St Aubyns Nursing Home to the centre of Sidcup?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
