Visiting is permitted 24 hours of the day apart from at protected meal times. Please contact the service to ascertain times
Parking is available on site but please speak to a member of staff team to register vehicle upon arrival
Barleycroft Care Home has a Review Score of 8.6 (8.642) out of 10, based on 17 reviews in the last 2 years. Over all time Barleycroft Care Home has 49 reviews.
Review from P R (Daughter of Resident) published on 31 January 2025
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Review from Ian M (Resident) published on 2 October 2024
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Reply from Madalina Ilie, Home Manager at Barleycroft Care Home
Thank you for your wonderful review of our home, it means a lot for us and it is our pleasure to care for you. I will be sure to share your positive feedback with the team.
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Review from Paul L (Resident) assisted by family/friend published on 2 October 2024
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Reply from Madalina Ilie, Home Manager at Barleycroft Care Home
Thank you for your lovely words, it means a lot for us. It is a pleasure to have you living with us here. I will be sure to share your comments with all our team.
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Review from A I (Daughter of Resident) published on 17 September 2024
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Reply from Madalina Ilie, Home Manager at Barleycroft Care Home
Thank you for your wonderful review of our home; it means a lot to us. I will share your lovely feedback with all our team. It is our pleasure to care for your mum and to have you here as part of our big family.
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Review from Julie W (Daughter of Resident) published on 13 September 2024
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Reply from Madalina Ilie, Home Manager at Barleycroft Care Home
I am sorry to hear you had a negative experience with our home, September 2023. Since then, we have a new management team in place that have implemented positive changes in the home. In October 2023 we have applied many prevention and improvement measures to resolve this problem that was due to major building works surrounding Barleycroft which resulted in underground nests being disturbed also impacting the local community. We have a positive dining experience with fresh food prepared daily by our chefs who cater for individual specific dietary requirements. Recently been inspected by EHO maintaining the 5*rating as well as IPC achieving 93% which indicates very good hygiene achievement across the home. We have a good diverse care team at Barleycroft who are consistent and therefore ensure high standards of care to all our residents. All our activities planner is made with our residents taking into consideration everyone's wishes and medical condition. I hope Mum settled well in the new home.
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Review from Antony C (Son of Resident) published on 8 July 2024
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Reply from Sarah Willitts, Regional Manager at Barleycroft Care Home
Thank you so much for a lovely review. We will share this with our team.
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Review from H F (Daughter of Resident) published on 15 May 2024
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Reply from Fiona White, Regional Director at Barleycroft Care Home
Thank you for taking the time to write a lovely review and we are so pleased to hear that your mother has settled in so well. The team appreciate all feedback as they are committed to going above and beyond for our residents which is very much appreciated.
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Review from J S (Daughter of Resident) published on 8 May 2024
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Reply from Fiona White, Regional Director at Barleycroft Care Home
Thank you for bringing this to our attention. We are sorry to hear that your father's experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was turned away by yourselves. Staff will always prioritise residents after mealtimes & return to clean the dining area after. We apologise if this misunderstanding caused offence. We have not received any recent complaints in relation to food. If the menu is not to a resident's taste, separate meals can be prepared on request. The home has well-earned 5* EHO rating. Rentokil specialist sensors are within the building to prevent mice indicating the problem has been resolved. Our team work very hard to keep the home clean & deliver a high standard of care. Once again, I am very sorry the experience did not meet your expectations, we apologise & I hope your father has settled in well to his new home.
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Review from J H (Son of Resident) published on 8 May 2024
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Reply from Fiona White, Regional Director at Barleycroft Care Home
Thank you for bringing this to our attention. We are sorry to hear that your fathers experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was turned away by yourselves. Staff will always prioritise residents after mealtimes & return to clean the dining area after. We apologise if this misunderstanding caused offence. We have not received any recent complaints in relation to food. If the menu is not to a resident's taste, separate meals can be prepared on request. The home has well-earned 5* EHO rating. Rentokil specialist sensors are within the building to prevent mice, indicating the problem has been resolved. Our team work very hard to keep the home clean & deliver a high standard of care. Once again, I am very sorry the experience did not meet your expectations, we apologise & I hope your father has settled in well to his new home.
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Review from L R (Daughter of Resident) published on 23 January 2024
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Review from Paul B (Son of Resident) published on 4 January 2024
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Reply from Nicolas Kee Mew, Manager at Barleycroft Care Home
Thank you for the feedback, Paul. I will share this with the team.
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Review from Lynn S (Friend of Resident) published on 7 July 2023
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Review from Natalee L (Daughter of Resident) published on 24 May 2023
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Reply from Louis Rouxelin, Manager at Barleycroft Care Home
Dear Natalee, I am glad you are pleased with the outcome. We are encouraging other relatives to come and discuss any concerns they may have with us so that we can improve our service. Many thanks.
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Review from P S (Son of Resident) published on 16 May 2023
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Review from J R (Son of Resident) published on 16 May 2023
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Review from Kim R (Granddaughter of Resident) published on 20 April 2023
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Reply from Louis Rouxelin, Manager at Barleycroft Care Home
Dear Kim,
Your comments will be shared with the staff so that they are aware that their efforts and person-centred approach to our residents are appreciated. We value your feedback as we work to improve our care delivery service.
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Review from Sylvia D (Friend of Resident) published on 18 April 2023
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Reply from Louis Rouxelin, Manager at Barleycroft Care Home
Dear Sylvia,
I am very sorry that you feel we have not maintained our high standards of care when visiting your friend. We always try to immediately address any concerns brought to our attention and make every effort to resolve them as soon as we are made aware. Please do come in and see us on your next visit so we can let you know what actions we have taken.
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Review from J B (Friend of Resident) published on 21 June 2022
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Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home
It is great to hear that the fete was excellent and that you enjoyed it. Thank you for recognising all the hard work and effort by the staff and volunteers in making sure everyone enjoyed themselves. Lovely to receive your positive comments, which mean a lot to the staff team at Barleycroft.
Thank you.
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Review from L M (Daughter of Resident) published on 10 May 2022
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Reply from Wendy Mcdonough, Regional Director at Barleycroft Care Home
Dear Laraine, thank you for taking the time to share such lovely positive comments about our staff at Barleycroft and that your mum is happy living there. Your comments are really appreciated; thank you.
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Review from Shaun A (Son of Resident) published on 17 July 2020
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The Review Score of 8.6 (8.642) out of 10 for Barleycroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.829 for Barleycroft Care Home is calculated as follows: ( (93 Excellents x 5) + (38 Goods x 4) + (36 Satisfactorys x 3) + (5 Poors x 2) + (27 Very Poors x 1) ) ÷ 199 Ratings = 3.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.813 Points relating to the number of positive Reviews for Barleycroft Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 13 Positive Reviews ÷ 16 = 0.813
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Nov 2022
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Job Title: Head Chef
Joined: 2015
Eleni has been our head chef at Barleycroft since we opened.
Eleni is originally from Cyprus and lived in England for 36 years. She has been with us for 18 years.
Eleni said she has a passion for healthy eating providing a healthy balanced diet nutrition and keeping fit.
“We started ready meals with Apetito and I was not very keen to serve ready-made meals to the residents. Slowly, slowly we started with one meal created from scratch per week which was a roast dinner.
We now serve four weekly menus prepared from scratch.
I like chatting with the residents and getting their feedback about the meals.
After a long tiring day, it is good to hear positive comments about the meals from residents